Pick-up locations/Exchange locations/Sales offices:Information of New Year's Holiday Service Hours Pick-up tickets purchased Exchanging your Exchange Days Closed during Business Hours changed during Station Office Purchasing a PASS in Japan Alternative Exchange Office online Order for a PASS New Year Holiday Period New Year Holiday Period Mon- Fri Sat, Sun & Hols 10:00-18:00 (Mon-Sat) Travel Service Center (Twinkle Plaza) ○ ○ ○ ・Close（12/29-1/3） Kushiro Station JR Ticket Counter（10:00-18:00） Kushiro Closed on Sundays and national holidays JR Ticket Counter 10:00-18:00 (Sun & Hols) ○ ○ ○ Regular Business 9:00-17:00 (Mon-Sat) Travel Service Center (Twinkle Plaza) ○ ○ ○ ・Close（12/29-1/3） Obihiro Station JR Ticket Counter（9:00-17:00） Obihiro Closed on Sundays and national holidays JR Ticket Counter 9:00-17:00 (Sun & Hols) ○ ○ ○ Regular Business 9:30-17:30 (Mon-Sat) Travel Service Center (Twinkle Plaza) ○ ○ ○ ・Close（12/29-1/3） Asahikawa Station JR Ticket Counter（9:30-17:30） Asahikawa Closed on Sundays and national holidays JR Ticket Counter 9:30-17:30 (Sun & Hols) ○ ○ ○ Regular Business JR Information Desk 8:30-19:00 ○ ○ ○ Regular Business Travel Service Center (Twinkle Plaza) ・Business-hours change（12/29、12/30） 12/29、12/30 Sapporo 10:00-18:00 ○ ○ ○ Sapporo Branch ・Close（12/31-1/3） 10:00-17:00 Travel Service Center (Twinkle Plaza) ・Business-hours change（12/29、12/30） 12/29、12/30 11:00-19:00 ○ ○ ○ Sapporo South Exit Branch ・Close（12/31-1/3） 11:00-18:00 New Chitose Airport JR Information Desk 8:30-19:00 ○ ○ ○ Regular Business 10:00-18:00 (Mon-Sat) Hakodate Travel Service Center (Twinkle Plaza) ○ ○ ○ ・Close（12/29-1/3） Closed on Sundays and national holidays Shin-Hakodate-Hokuto JR Ticket Counter 9:00-19:00 ○ ○ ○ Regular Business Aomori Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays ○ ○ ○ ・Close（12/29-1/3） Hachinohe Travel Service Center 10:00-17:30 (Mon-Sat) / Closed on Sundays and national holidays ○ ○ ○ ・Close（12/29-1/3） Morioka Travel Service Center 10:00-18:30 10:00-17:00 ○ ○ ○ ・Close（12/29-1/3） 8:30-19:00 (Mon-Sat) Sendai Travel Service Center ○ ○ ○ ・Business-hours change（12/29-1/3） 10:00-17:00 8:30-18:00 (Sun & Hols) Yamagata Travel Service Center 10:00-17:30 / Closed on Sundays, Mondays and national holidays ○ ○ ○ ・Close（12/27-1/4） 10:00-18:00（Mon-Sat） Fukushima Travel Service Center ○ ○ ○ ・Close（12/29-1/3） Closed on Sundays and national holidays Niigata Travel Service Center 10:00～17:00 ○ ○ ○ ・Close（12/29-1/3） ・Business-hours change（-12/28、1/4-） Nagano Station “Midori-no-madoguchi”(ticket office) Nagano Travel Service Center 10:00-19:00 10:00-17:30 ○ ○ ○ 10:00-17:30 ・Close（12/29－1/3） （6:00～20:00） JR EAST Travel Service Center 8:15-19:00 ○ ○ ○ ・Business-hours change 9:30-17:00 Narita Airport Ticket Office 6:30-8:15, 19:00-21:45 ○ ○ ○ （Terminal 1） ・Business-hours change 6:30-9:30、17:00-21:45 NARITA INTERNATIONAL AIRPORT TERMINAL1 9:00-20:00 ○ ○ ○ ・Business-hours change 10:00-18:00 TRAVEL CENTER JR EAST Travel Service Center 8:15-20:00 ○ ○ ○ ・Business-hours change 9:30-17:00 Narita Airport （Terminal 2・3） Ticket Office 6:30-8:15, 20:00-21:45 ○ ○ ○ ・Business-hours change 6:30-9:30、17:00-21:45 JR EAST Travel Service Center(JAPAN RAIL CAFE) 8:00-16:00 ○ ○ ○ Regular Business JR EAST Travel Service Center 7:30-20:30 ○ ○ ○ ・Business-hours change 8:00-16:00 Tokyo JR-CENTRAL Ticket Office (Yaesu Central) 7:30-20:30 ○ ○ × Regular Business JR-CENTRAL Ticket Office (Yaesu North) 9:00-19:00 ○ ○ × Regular Business JR Tokai Tours Tokyo Office 8:00-20:00 ○ ○ ○ Regular Business 9:00-16:30（12/29-1/3） Ueno JR EAST Travel Service Center 8:30-19:00 8:30-18:00 ○ ○ ○ ・Business-hours change 9:00-17:00 （-12/28、1/4-） JR EAST Travel Service Center (New South Gate) 8:00-19:00 ○ ○ ○ ・Business-hours change 9:00-16:30 Shinjuku 9:00-16:30（12/29-1/3） JR EAST Travel Service Center (East Gate) 9:00-19:00 9:00-18:00 ○ ○ ○ ・Business-hours change 9:00-17:00（-12/28、1/4-） Shibuya JR EAST Travel Service Center 10:00-18:30 ○ ○ ○ ・Close 9:00-16:30（12/29-1/3） Ikebukuro JR EAST Travel Service Center 9:00-19:00 9:00-17:00 ○ ○ ○ ・Business-hours change 9:00-17:00（-12/28、1/4-） Hamamatsucho JR EAST Travel Service Center 8:00-15:30 ○ ○ ○ ・Close 9:00-16:30（12/29-1/3） JR EAST Travel Service Center 9:00-19:00 ○ ○ ○ ・Business-hours change 9:00-17:00（-12/28、1/4-） Shinagawa JR-CENTRAL Ticket Office 9:00-19:00 ○ ○ × JR Tokai Tours Shinagawa Office 8:00-20:00 8:30-18:00 ○ ○ ○ JR EAST Travel Service Center Haneda Airport Terminal 3 Station 6:45-20:00 ○ ○ ○ 8:00-16:00 （Tokyo Monorail 2F Ticket Gate/Arrival lobby） Tourist Information Center at Haneda Airport Haneda Airport Terminal 2 Station 06:00-23:00 ○ ○ ○ ・Close Terminal 2 ・Business-hours change Yokohama Travel Service Center 10:00-19:00 10:00-18:00 ○ ○ ○ 10:00-17:00 ・Close（12/29-1/3) JR-CENTRAL Ticket Office 8:00-20:30 ○ ○ × Regular Business Shin-Yokohama JR Tokai Tours Shin-Yokohama Office 8:00-20:00 8:45-19:00 ○ ○ ○ ・Business-hours change（12/28-12/31） 8:45-19:00 Odawara JR-CENTRAL Ticket Office 8:00-20:30 ○ ○ ○ Regular Business Ticket Office (South) 8:00-20:30 ○ ○ ○ Regular Business Mishima 10:00-18:00（Mon-Sat） ・Business-hours change（12/29） Mishima Station Ticket Office (South) JR Tokai Tours Mishima Office ○ ○ ○ 10:00-17:00 ・Close（12/30-1/3） （8:00-20:30） Closed on Sundays and national holidays Ticket Office 8:00-20:30 ○ ○ × Regular Business Shizuoka JR Tokai Tours Shizuoka Office 9:00-19:00 9:00-18:00 ○ ○ ○ ・Business-hours change（12/30-12/31） 9:00-18:00 Ticket Office 8:00-20:30 ○ ○ × Regular Business 9:30-18:30（Mon-Fri） Hamamatsu JR Tokai Tours Hamamatsu Office 9:30-18:00（Sat） ○ ○ ○ ・Business-hours change（12/30-1/2） 10:00-18:00 10:00-18:00 (Sun & Hols) JAPAN RAIL PASS Exchange Office 10:00-19:00 ○ ○ ○ Regular Business Ticket Office 6:00-10:00, 19:00-23:00 ○ ○ ○ Regular Business Nagoya JR Tokai Tours Nagoya Office 8:00-20:00 ○ ○ ○ ・Business-hours change（12/30-1/3） 8:00-18:00 JR Tokai Tours Nagoya Station Hirokoji Entrance 7:30-20:00 8:00-18:00 ○ ○ ○ ・Business-hours change（12/30-12/31） 8:00-18:00 Office Central Japan International Airport ※ Central Japan Travel Center 9:00-20:30 ○ ○ ○ Regular Business Toyama Ticket Office (Central) 5:40-23:30 ○ ○ ○ Ticket Office (Central) 4:40-23:30 ○ ○ ○ Regular Business Kanazawa Nippon Travel Agency TiS Kanazawa Branch 11:00-19:00 10:30-18:30 ○ ○ ○ ・Close(12/29-1/4) Kanazawa Station Ticket Office Ticket Office (JR-WEST Central) 6:30-21:00 ○ ○ ○ Regular Business Ticket Office (JR-WEST Central) 8:00-20:00 ○ ○ ○ Regular Business ※Available only at the overseas customer counter. Kyoto Ticket Office (JR-CENTRAL Hachijo Shinkansen) 8:30-23:00 ○ ○ × Regular Business JR Tokai Tours Kyoto Office 8:00-20:00 ○ ○ ○ ・Business-hours change（12/30-1/3） 8:00-19:00 JR Tokai Tours Kyoto Station Shinkansen Central 9:30-19:00 9:30-18:00 ○ ○ ○ ・Business-hours change（12/30-1/3） 8:30-17:00 Entrance Office Nippon Travel Agency TiS Kyoto Branch 11:00-19:00 ○ ○ ○ ・Close(12/29-1/4) Kyoto Station Ticket Office Higashi-Maizuru Ticket Office 7:00-19:00 ○ ○ ○ Regular Business Travel Service Center SHIN-OSAKA 8:00-22:00 ○ ○ ○ Regular Business Ticket Office (JR-WEST East) 5:30-23:30 ○ ○ ○ Regular Business Shin-Osaka Ticket Office (JR-CENTRAL Central) 5:30-23:00 ○ ○ × Regular Business Nippon Travel Agency TiS Shin-Osaka Branch 7:00-20:30 7:00-20:00 ○ × ○ Regular Business JR Tokai Tours Shin-Osaka Office 6:00-20:30 6:00-19:00 ○ ○ ○ ・Business-hours change（12/28-1/3） 8:30-19:00 Ticket Office (Central NO.12,13) 5:30-23:00 ○ ○ ○ Regular Business Osaka Nippon Travel Agency TiS Osaka Branch ・Business-hours change（12/29,1/4） 12/29 8:00-15:00 8:00-20:00 ○ ○ ○ Osaka Station Ticket Office (Travel Service Center OSAKA) ・Close(12/29-1/4) 1/4 8:00-18:00 Kansai Airport Ticket Office 5:30-23:00 ○ ○ ○ Regular Business Nara Ticket Office 9:00-20:00 ○ ○ ○ Regular Business Ticket Office (Central) 5:30-23:00 ○ ○ ○ Regular Business 10:30-19:30（Mon-Fri） Sannomiya Nippon Travel Agency TiS Sannomiya Branch 10:30-19:00（Sat） ○ ○ ○ ・Close(12/29-1/4) Sannomiya Station Ticket Office 10:30-18:30（Sun & Hols） Ticket Office 5:30-23:00 ○ ○ ○ Regular Business Okayama 10:30-18:30 (Mon-Sat) Nippon Travel Agency TiS Okayama Branch ○ × ○ ・Close(12/29-1/4) Okayama Station Ticket Office 10:00-18:00 (Sun & Hols) Tottori Ticket Office 5:45-22:00 ○ ○ ○ Regular Business Yonago Ticket Office 5:00-21:30 ○ ○ ○ Regular Business Sakaiminato Ticket Office 7:10-18:30 ○ ○ ○ Regular Business Matsue Ticket Office 4:50-21:30 ○ ○ ○ Regular Business Hiroshima Ticket Office 5:30-23:00 ○ ○ ○ Regular Business Shin-Yamaguchi Ticket Office 5:30-23:00 ○ ○ ○ Regular Business Shimonoseki Ticket Office 7:00-11:00, 15:00-19:00 ○ ○ ○ Regular Business ・Business-hours change(12/28) Takamatsu Travel Service Center 10:00-18:00 10:00-17:30 ○ ○ ○ 12/28 10:00-13:00 ・Close(12/29-1/3) ・Business-hours change(12/28) Matsuyama Travel Service Center 10:00-18:00 10:00-17:00 ○ ○ ○ 12/28 10:00-13:00 ・Close(12/29-1/3) ・Business-hours change(12/28) Tokushima Travel Service Center 10:00-18:00 10:00-17:00 ○ ○ ○ 12/28 10:00-13:00 ・Close(12/29-1/3) ・Business-hours change(12/28) Kokura Station “Midori-no-madoguchi”(ticket office) Kokura Travel Service Center 11:00-19:00 10:30-18:00 ○ ○ ○ 12/28 11:00-17:00 ・Close(12/29-1/3) (10:30-18::00) Hakata JR-KYUSHU Ticket Office 7:00-22:00 ○ ○ ○ Regular Business ・Business-hours change(12/28) Saga Station “Midori-no-madoguchi”(ticket office) Travel Service Center 10:30-18:00 10:30-18:00（Sat） ○ ○ ○ 12/28 10:30-15:00 Saga ・Close(12/29-1/3) (10:30-18::00) Ticket Office 10:30-18:00（Sun & Hols） ○ ○ ○ Regular Business Nagasaki Ticket Office 10:30-18:30