FROM THE EDITOR ithout even knowing And along the way, Betty took on it, HP employees have the responsibility for keeping the HP received a good deal organization chart up to date. She oftheir daily HP news meticulously has tracked every revi­ for the past 20 years sion, reassignment, realignment and from one person. reorganization. IfWalter Cronkite is considered Considering how inaccurate a the most trusted person in American printed org chart can be, the one on journalism, then the HP equivalent is Betty's office wall-marked up, Betty Gerard. crossed over, penciled-in and dotted For two decades, Betty has been with yellow Post-it squares-has been HP's most important news source. the only truly accurate org chart Ask Betty the correct name of an HP anywhere in HP for most of the past On the cover: Using HP division and she probably can tell you several years. analytical equipment, Dr. its complete history-when the divi­ Betty is a stickler for detail and one Holmes Morton diagnosed and now successfully treats sion began, every name it's had, a of the few people I know who gets Amish children who suffer chronological list of its general man­ downright passionate about conunas. from a hereditary disease. agers and probably a list of every We've been known to debate the mer­ The photo feature begins on page 4. Cover photo by product manufactured there. its of what she calls a "gratuitous Clark Mishler. If Betty doesn't know the answer comma" for days on end. from memory, it's sure to reside on a And now, after 20 years with HP, neatly typed 3-by-5-inch index card in Betty has retired. one of six old clunky metal me boxes You'll still see her stories in in her office. MEASURE when she can break away Long before there were sophisticated from her children, grandchildren, computer databases and Internet volunteer work and travel long search engines, there were two fast and enough to write. And I'm certain that reliable sources of information in HP: many HP people will keep in touch Betty's brain and Betty's metal boxes. with Betty for years to come. Loyal readers recognize Betty's Every person is replaceable, the name as a MEASURE associate editor saying goes, but HP won't be quite the and writer. Mention a timely story or a same place without her. For all you've prominent HP executive and chances meant to HP, Betty, thanks. are that Betty has written a story -Jay Coleman about that subject or person. What many people don't know is that Betty has been the invisible force behind Newsgrams-the in-house almost-daily HP news service-for the past 19 years. Their headlines appear in the panels in the back of each issue ofMEASURE. 2 MEASURE www.HPARCHIVE.com THE INSIDE STORIES FEATURES DEPARTMENTS 4 Keeping the faith 15 People In a world away from modem technology, HP With camera in hand, Monte Smith analytical equipment helps a group of "special explores the ocean's depths, cap­ children" stricken with a rare disease. turing its wonders with award­ winning photos. 9 It's by design Some products, such as the HP Pavilion personal 22 Web-wise computer, get it just right-the right timing, Dr. Cyberspace announces a great Page 12 right look, right feel, right features, even the new Intemetlintranet contest. right curves. It's no accident. 26 Letter from Lew Platt 12 Bracing for the year 2000 HP's chairman, president and When the calendar turns to the next century, some CEO discusses the good news computers will read 2000 as 1900. Computer and the not-so-good news of HP's programmers around the world are already 1997 first-quarter results. working on the problem. What is HP doing? 28 Your turn 18 Arrivederci, Franco MEASURE readers share their Senior Vice President Franco Mariotti retires views on matters of importance. after 36 years of helping grow HP's important European marketplace. 29 ExtraMEASURE News from around the HP world. Page 20 20 Selling with a sense ofhumor HP takes a leap forward with a new advertising campaign that tickles the funny bone. 24 A tale of two cultures How do two companies mesh when 800 people join 112,000? MEASURE Editor: MEASURE is published in mid-January, March, May, July, September and November for employees and associates Jay Coleman, ABC* of Hewlett-Packard Company. It is produced by Corporate Communications, Employee Communications section, Mary Anne Easley, manager. Address correspondence to MEASURE, Hewlett-Packard Company, 3000 Hanover Street, Associate editors: 20BR, Palo Alto, California 94304-1185, U.S.A. The telephone number is (415) 857-4144; the fax number is (415) 857-7299; Betty Gerard, and the Internet address is [email protected]. Kathy Mirtallo, Mary Anne Easley ·Copyright 1997 by Hewlett-Packard Company. Material may be reprinted with permission. Art directo r: *Accredited Business Communicator by the International Association of Business Communicators (IABC). Annette Yatovitz Hewlett-Packard Company is a global manufacturer of computing, communications and measurement products and Graphic designer: services recognized for excellence in quality and support. HP has 112,800 employees worldwide and had revenue of Thomas J. Brown $38.4 billion in its 1996 fiscal year. Photo research: UNIX is a registered trademark in the United States and other countries, licensed exclusively through X/Open™ Carol Parcels X/Open is a trademark of X/Open Company Limited in the United States and other countries. Circulation/editorial assistant: Tena Lessor Page 12, reference, Art Resource, New York. ©1977 The Munch Museum/The Munch-Ellingsen Group/Artists Rights Society (ARS). New York. Intern: Grace Razo * MEASURE magazine is printed on recycled paper with vegetable-based ink. March-April 1997 3 www.HPARCHIVE.com OLUTIONS • ee In Story by Thomas Ulrich LANCASTER COUNTY, Pennsylvania Bewildered by a disease that strikes Photos by Clark Mishler -In late summer, ripened field corn the Amish 10 times more often than billows across Bunker Hill, and the the general population, Dr. Morton Fischer farmstead resembles an island accepted a research fellowship at the on a sea of gold. Kennedy-Krieger Institute in Baltimore, In aworld away from modern Blessed with the richest soil in Maryland. Working with Dr. Richard technology, HP analytical North America and a climate perfect Kelley, he diagnosed 17 Amish chil­ equipment helps a group of for farming, Caleb Fischer and 12 gen­ dren with glutaric aciduria. His erations of kin have left their mark studies showed that an additional "special children" stricken upon the land. 25 to 50 Amish born during the next with a rare disease. Four mules generate enough horse­ generation could inherit the defective power to turn the soil at Caleb's farm. genes that cause the disorder. Without electricity, butane lanterns Without treatment, nearly all light his farmhouse. The nearest tele­ would be disabled, and a quarter phone is a quarter-mile down the ofthem would die before age five. road. Because Caleb doesn't have an Inspired to help these children, Dr. automobile, a horse named Chester Morton traveled once a week from his fetches him back and forth to town. home near Philadelphia to Lancaster Caleb and his family are Old Order County to work among the Amish. Amish. They belong to a community "The Plain People (Old Order Amish) living at the edge of modern society call them God's special children," with spiritual values that reach back he says. to the Protestant Reformation. Because this disease devastates a Most of the 16,500 Amish living in child in a matter ofhours and because Lancaster County are descended from it is impractical for Amish families to the 200 Swiss-German farmers who travel many miles to a university med­ emigrated here during the 1700s. ical center for care, Dr. Morton knew Because Amish forbid marriage out­ he needed to build a clinic nearby to side the Old Order, centuries of inter­ help these children. marriage have afflicted them with "By the summer of 1989," Dr. hereditary diseases that threaten their Morton says, "it was clear that the heritage and strike their young in grant I hoped to get from the National disproportionately high numbers. Institutes of Health was not going to Before Holmes Morton, a pedia­ work out." So he applied for a second trician from West Virginia, worked mortgage on his home to raise money above among Amish families from Lancaster to build and outfit a local clinic. Coats and hats hanging in a County, researchers documented Grateful for Dr. Morton's diagnos­ farmhouse cloakroom reflect eight cases worldwide of a disease ing and treating their granddaughter's the simplicity and conformity An that is so important in all called glutaric aciduria. inherited illness during his weekly visits to aspects of Amish life. metabolic disorder, glutaric aciduria Lancaster County, Caleb Fischer and often strikes children between the ages of six months and five years. The disorder is triggered by childhood ill­ top right nesses such as chicken pox or fever. Amish farmers use nineteenth­ Children stricken with the disease can century methods to harvest field corn on one of the many suffer permanent brain injury that family-owned farms in Lancaster leads to a lifetime ofparalysis or an County. The land was deeded early death. by William Penn. 4 MEASURE www.HPARCHIVE.com his wife, Rachel, gave him three acres of land as the site for the clinic. Shortly before sunset on a blustery afternoon in November 1990, 12 Amish carpenters and farmers raised the Clinic for Special Children.