Performance Work Statement (PWS) For CONUS and OCONUS AIR MOBILITY COMMAND (AMC) COMMAND POST CONSOLE SYSTEM MAINTENANCE – SUSTAINMENT - WARRANTY 06 August 2018 At CONUS sites: 628th Air Base Wing Joint Base Charleston AFB, SC 436th Air Base Wing Dover AFB, DE 92nd Air Refueling Wing Fairchild AFB, WA 62nd Airlift Wing Joint Base Lewis-McChord AFB, WA 19th Airlift Wing Little Rock AFB, AR 6th Air Mobility Wing MacDill AFB, FL 22nd Air Refueling Wing McConnell AFB, KS 87th Air Base Wing Joint Base McGuire-Dix-Lakehurst, NJ 43rd Airlift Wing Pope Field, NC 375th Air Mobility Wing Scott AFB, IL 60th Air Mobility Wing Travis AFB, CA And OCONUS sites: 735th AMS (AMCC) Joint Base Pearl Harbor-Hickam 313th EOSS (AMCC) Ramstein Air Base, Germany 725th AMS (AMCC) Naval Air Station Rota, Spain Page 1 Table of Contents 1.0 BACKGROUND / OBJECTIVE / SCOPE .............................................................................. 3 2.0 SPECIFIC TASKS FOR ALL LOCATIONS........................................................................... 3 2.1 PROJECT MANAGEMENT. ............................................................................................... 3 2.2 EQUIPMENT. ...................................................................................................................... 4 2.3 MAINTENANCE AND SUSTAINMENT. ......................................................................... 5 2.4 WARRANTY AND SUPPORT............................................................................................7 3.0 SERVICES SUMMARY.......................................................................................................... 8 4.0 DELIVERABLES FOR ALL LOCATIONS............................................................................ 9 5.0 GOVERNMENT BASE ACCESS ........................................................................................... 9 5.1 CONUS BASES.................................................................................................................... 9 5.2 OCONUS BASES. ................................................................................................................ 9 5.3 SAFETY FOR ALL LOCATIONS…………………………………………………….... 10 5.4 ENVIRONMENTAL CONTROLS AND PROTECTION FOR ALL LOCATIONS....... 10 5.5 PERSONNEL FOR ALL LOCATIONS. ........................................................................... 11 5.6 LAWS AND STANDARDS COMPLIANCE FOR ALL LOCATIONS. ......................... 11 5.7 CONTRACTOR MANPOWER REPORTING…………………………………………..11 6.0 STANDARDS…………………………………………………………...…………………. 12 6.1 FEDERAL GOVERNMENT / DEPARTMENT OF DEFENSE STANDARDS………. 12 6.2 STANDARD INSTALLATION PRACTICES & TECHNICAL ORDERS……………. 12 6.3 MILITARY STANDARDS……………………………………………………………… 12 6.4 COMMERCIAL STANDARDS AND MANUALS……………………………...……... 12 7.0 SECURITY............................................................................................................................. 12 7.1 NON-DISCLOSURE - RELEASE OF INFORMATION FOR ALL LOCATIONS. ........ 13 8.0 GOVERNMENT–FURNISHED WORK AREA FOR ALL LOCATIONS. ......................... 13 8.1 ACCIDENT REPORT PROCEDURES FOR ALL LOCATIONS. ................................... 14 9.0. ADMINISTRATIVE CONSIDERATIONS. ......................................................................... 14 9.1 PERIOD OF PERFORMANCE…………………………….…………………………… 14 9.2 PERFORMANCE LOCATIONS…………………………………………………………14 APPENDIX 1 - Non-Disclosure Agreement. ............................................................................... 17 APPENDIX 2 – Configuration Overview..................................................................................... 19 APPENDIX 3 - PWS ABBREVIATIONS. .................................................................................. 20 Page 2 1.0 BACKGROUND / OBJECTIVE / SCOPE: HQ Air Mobility Command (AMC) A6 requires 24/7 sustainment of modern Unified Capable (UC) Command Post Console (CPC) Systems that enhance the command, control, communications, and computer systems (C4S) at Air Mobility Control Center (AMCC) Command Posts through enhanced digital recording capabilities and integration with radios and Voice over Internet Protocol (VoIP) switches at the following locations: 11 CONUS Locations 628th Air Base Wing Joint Base Charleston AFB, SC 436th Air Base Wing Dover AFB, DE 92nd Air Refueling Wing Fairchild AFB, WA 62nd Airlift Wing Joint Base Lewis-McChord AFB, WA 19th Airlift Wing Little Rock AFB, AR 6th Air Mobility Wing MacDill AFB, FL 22nd Air Refueling Wing McConnell AFB, KS 87th Air Base Wing Joint Base McGuire-Dix-Lakehurst, NJ 43rd Airlift Wing Pope Field, NC 375th Air Mobility Wing Scott AFB, IL 60th Air Mobility Wing Travis AFB, CA 3 OCONUS Locations 735th AMS (AMCC) Joint Base Pearl Harbor-Hickam 313rd EOSS (AMCC) Ramstein Air Base, Germany 725th AMS (AMCC) Naval Air Station Rota, Spain All systems must be Joint Interoperability Test Command (JITC) certified, be granted Department of Defense Information Network (DoDIN) Authorized Product List (APL) approval, have Authority to Operate on the installation network enclave, and have Multilevel Precedence and Preemption (MLPP) capability (IAW DoD Instruction 8100.3). The contractor shall maintain JITC certification and DoDIN APL approval for the system’s lifecycle. 2.0 SPECIFIC TASKS FOR ALL LOCATIONS. 2.1 PROJECT MANAGEMENT. The contractor shall plan and manage daily operations and activities associated with this requirement to ensure the necessary processes and activities are completed. The contractor shall employ effective management tools and methods to assure control of schedule and performance. The contractor shall conduct, support and participate in program management and technical reviews, meetings, and conferences to ensure effective and efficient contract execution. 2.1.1 The contractor shall initiate work by meeting with key Government representatives either in person or through telecommunications to review all planned efforts in support of this requirement. The contractor shall support and respond to site personnel discussions and questions on any information regarding this maintenance-sustainment warranty. Page 3 2.1.2 The contractor shall provide the name of the point of contact (POC) to the Contracting Officer Representative (COR) who will be responsible for overseeing the project and who will be the single POC from award to site acceptance. 2.2 EQUIPMENT. The requirements for each location vary; however, at all locations the contractor shall furnish equipment to specifications to meet industry and Air Force specifications with the appropriate pass through licenses at all 11 CONUS and 3 OCONUS locations. The contractor shall be responsible for the provisioning of a completely functional command post console system with required programming, hardware, software, Right-To-Use (RTU) licenses, ancillary equipment, parts and material for all identified requirements. Tables 1, 2, and 3 below detail the major components of the requirements at all places of performance. 2.2.1 TABLE 1 (CONUS BASES, PT 1) CONUS Fairchild McConnell Pope Scott Travis Dover Base PRI ALT MOC PRI ALT PRI ALT PRI ALT PRI ALT PRI ALT MORTUARY AFFAIRS OFFICE Building # 2140 2060 2050 1 48 900 309 470 1930 31 977 203 714 116 # of 7 7 4 7 3 15 0 4 0 26 0 18 9 6 Consoles Recorder Yes Yes Tethered Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Conference Yes Yes Tethered Yes Yes Yes N/A Yes N/A Yes N/A Tethered Tethered Yes Server Dispatch Yes Yes Tethered Yes Yes Yes N/A Yes N/A Yes/ N/A Yes Yes Yes Server Survivable Host Shelf Tethered Host Shelf Host Option Host Option Host Option Host Tethered Shelf Remote Shelf # of Radio 6 6 N/A 3 3 10 5 4 2 17 9 5 1 Nets HiPath V6 V6 V6 V6 V6 V6 N/A V6 N/A V6 N/A V6 V6 V6 Version Console OS Win Win Win 7 Win Win Win Win 7 Win Win 7 Win Win 7 Win 7 Win 7 Win 7 7 7 7 7 7 7 7 2.2.2 TABLE 2 (CONUS BASES, PT 2) CONUS Charleston JB Lewis-McChord JB Dix-McGuire Little Rock MacDill Base Lakehurst PRI ALT PRI ALT PRI ALT PRI ALT PRI ALT Building # 169 709 1172 11 Bldg 1758 3390 314 160 54 90 100 # of 11 8 11 N/A 19 3 10 5 10 8 Consoles Recorder Yes Yes Yes N/A Yes Yes Yes Yes Yes Yes Page 4 Conference Yes Yes Yes N/A Yes N/A Yes N/A Yes Yes Server Dispatch Yes Yes Yes N/A Yes N/A Yes N/A Yes Yes Server Survivable Host Shelf Host N/A Host Shelf Host Shelf Host Shelf Remote Shelf # of Radio 6 2 8 5 5 5 3 3 4 4 Nets HiPath V6 V6 V6 V6 V6 V6 V6 V6 V6 V6 Version Console OS Win 7 Win 7 Win 7 Win 7 Win 7 Win 7 Win 7 Win 7 Win 7 Win 7 2.2.3 TABLE 3 (OCONUS BASES) CONUS Rota, Spain Ramstein, Germany JB Pearl Harbor-Hickam Base PRI ALT PRI ALT PRI ALT Building # 2 1994 3334 2326 4069 2040 # of 8 4 11 6 10 3 Consoles Recorder Yes Yes Yes Yes Yes Tethered Conference Yes Yes Yes N/A Yes Tethered Server Dispatch Yes Yes Yes N/A Yes Tethered Server Survivable Host Shelf Host Shelf Host Shelf Remote Shelf # of Radio 6 3 6 3 8 6 Nets HiPath V6 V6 V6 N/A V6 V6 Version Console OS Win 7 Win 7 Win 7 Win 7 Win 7 Win 7 2.3 MAINTENANCE AND SUSTAINMENT. The contractor shall maintain and sustain host equipment with reliability to ensure operational capability at the 11 CONUS and 3 OCONUS locations. The communications system must be operational and catastrophic, major, and minor failures must be addressed within the performance threshold in Section 3-Services Summary below. The contractor will provide a single POC who can be reached via the Help Desk application. The POC provided will act as the focal point through which all users can initiate and/or open a trouble