Indian Overseas Bank REQUEST FOR PROPOSAL FOR SUPPLY, INSTALLATION AND COMMISSIONING OF REDUNDANT MPLS CONNECTIVITY AT VARIOUS LOCATIONS OF THE BANK RFP REFERENCE NUMBER: RFP/ITD/003/20-21 DATED 21.05.2020 INFORMATION TECHNOLOGY DEPARTMENT (ISO/IEC 27001:2013 CERTIFIED) CENTRAL OFFICE INDIAN OVERSEAS BANK 763, ANNA SALAI ANNEXURE BUILDING CHENNAI 600002 Page 0 of 107 RFP Ref No. RFP/ITD/003/20-21 dated 21.05.2020 FOR SUPPLY, INSTALLATION AND COMMISSIONING OF REDUNDANT MPLS CONNECTIVITY AT VARIOUS LOCATIONS OF THE BANK INDEX INTRODUCTION............................................................................................................................................. 4 DISCLAIMER .................................................................................................................................................. 4 PART I - PROJECT SPECIFIC TERMS & CONDITIONS: .................................................................................. 5 1.1 SCHEDULE OF BIDDING PROCESS: ........................................................................................... 5 1.2. COST OF BID DOCUMENT& EARNEST MONEY DEPOSITS (EMD): .......................................... 6 1.3. QUALIFICATION CRITIERIA (QC): ............................................................................................ 6 1.4 BRIEF REQUIREMENT: ................................................................................................................. 8 1.5 PERIOD OF CONTRACT ............................................................................................................. 9 1.6 IMPLEMENTATION SCHEDULES: ................................................................................................ 9 1.7 USER ACCEPTANCE: ................................................................................................................ 10 1.8 ESCALATION MATRIX & CONTACT DETAILS OF BIDDERS ..................................................... 10 1.9 BANK GUARANTEE .................................................................................................................. 10 1.10 PAYMENT TERMS: ................................................................................................................... 11 1.11. PRICES AND TAXES ............................................................................................................... 11 1.12 PENALTY TERMS: .................................................................................................................... 12 1.13 EVALUATON PROCESS: ......................................................................................................... 13 1.14 SPLITTING OF ORDER ............................................................................................................. 14 1.15 TRAINING SERVICES: ............................................................................................................. 15 1.16 DEDICATED SUPPORT: ........................................................................................................... 15 PART –II-GENERAL TERMS & CONDITIONS: ............................................................................................... 17 2.1. SUBMISSION OF BIDS ............................................................................................................. 17 2.1.1. SUBMISSION OF BIDS THROUGH E-TENDERING PORTAL: ............................................... 17 2.1.2. SUBMISSION OF DOCUMENTS: ........................................................................................ 17 2.2 BID OPENING PROCESS: ......................................................................................................... 18 2.3. COST OF BID DOCUMENT AND EARNEST MONEY DEPOSIT: ............................................... 18 2.4. BIDDER’S INQUIRIES ON RFP& BANK’S RESPONSE:............................................................... 19 2.5. BIDDER’S RESPONSIBILITY VIS-À-VIS THIRD PARTY PRODUCTS / EQUIPMENTS / SOFTWARE: ........................................................................................................................................................ 19 2.6. LIABILITIES OF THE BANK: ....................................................................................................... 19 2.7. OWNERSHIP: ........................................................................................................................... 20 2.8. FURNISHING OF INFORMATION ............................................................................................ 20 2.9. FORMAT AND SIGNING OF BIDS ........................................................................................... 20 2.10. AUTHENTICATION OF ERASURES / OVERWRITING ETC. ..................................................... 20 2.11. AMENDMENTS TO RFP TERMS AND CONDITIONS: ............................................................. 20 Page 1 of 107 RFP Ref No. RFP/ITD/003/20-21 dated 21.05.2020 FOR SUPPLY, INSTALLATION AND COMMISSIONING OF REDUNDANT MPLS CONNECTIVITY AT VARIOUS LOCATIONS OF THE BANK 2.12. CONFIDENTIALITY& NON-DISCLOSURE AGREEMENT: ....................................................... 20 2.13 CLARIFICATION ..................................................................................................................... 21 2.14. ERRORS AND THEIR RECTIFICATION .................................................................................... 21 2.15. BANK’S RIGHT TO ACCEPT OR REJECT ANY OR ALL BIDS ................................................. 21 2.16. CONTACTING THE BANK ..................................................................................................... 21 2.17. ACCEPTANCE OF CONTRACT ............................................................................................. 21 2.18. FORMATION OF CONTRACT& EXECUTION OF SLA. .......................................................... 21 2.19. ASSIGNMENT ........................................................................................................................ 22 2.20. USE OF CONTRACT DOCUMENTS AND INFORMATION ..................................................... 22 2.21. TERMINATION CLAUSE ......................................................................................................... 22 A. TERMINATION FOR DEFAULT .................................................................................................. 22 B. TERMINATION FOR INSOLVENCY .......................................................................................... 22 C. TERMINATION FOR CONVENIENCE ...................................................................................... 23 D. TERMINATION FOR OTHER ACTIONS: ................................................................................... 23 2.22. FORCE MAJEURE .................................................................................................................. 23 2.23 ADDITIONAL COVENANTS: ................................................................................................... 23 2.24.COPY RIGHT/LICENCE VIOLATION ...................................................................................... 24 2.25 RESPONSIBILITY FOR FAULT FREE OPERATION ..................................................................... 24 2.26. LIMITATION OF LIABILITY: ..................................................................................................... 24 2.27. COMPLIANCE TO LABOUR ACT: ......................................................................................... 24 2.28. E-TENDERING: ....................................................................................................................... 24 2.29. PACKING: ............................................................................................................................. 26 2.30. INSURANCE: .......................................................................................................................... 26 2.31. OTHER TERMS AND CONDITIONS ........................................................................................ 26 2.32. RESOLUTION OF DISPUTES .................................................................................................... 28 2.33 CORRUPT AND FRAUDULENT PRACTICES: ........................................................................... 29 2.34 PRODUCT WITHDRAWAL ....................................................................................................... 29 2.35 SOLICITATION OF EMPLOYEES ............................................................................................. 29 2.36 EXIT CLAUSE ........................................................................................................................... 30 2.37 NAME AND CONTACT DETAILS OF IEM FOR THE ADOPTION OF INTEGRITY PACT IN PUBLIC SECTOR BANK: .................................................................................................................. 30 2.38. INCIDENTAL SERVICES: ........................................................................................................ 31 PART – III-ANNEXURES................................................................................................................................ 32 ANNEXURE-I-SCOPE OF WORK .................................................................................................... 32 A. DESCRIPTION OF WORK ....................................................................................................... 32 B. BACKHAUL LINKS AT DC, DR, NEAR DC AND CENTRAL