CSR REPORT 201 6 CSR Reporting 2016 Index About CSR Reporting ･････････････････････････････････ 2 Environment ･･･････････････････････････････････････････ 217 Environmental Policies and Targets ･････････････････････ 223 Management Message ･･･････････････････････････････ 4 Environmental Technologies ････････････････････････････ 254 Products and Services ･･････････････････････････････････ 259 Procurement ･･･････････････････････････････････････････ 294 CSR at Sony ････････････････････････････････････････････ 6 Sites ･･･････････････････････････････････････････････････ 296 Logistics ･･･････････････････････････････････････････････ 342 Corporate Governance ･･･････････････････････････････ 27 Product Recycling ･･････････････････････････････････････ 348 Corporate Strategy, Business Strategy and other policies ･･ 30 Environmental Communication ･････････････････････････ 376 Governance Framework 31 ････････････････････････････････ Environmental Data ･･･････････････････････････････ ････ 382 Internal Control and Governance Framework ････････････ 50 Relationship with Shareholders and Other Stakeholders ･･ 61 Community Engagement ･････････････････････････････ 465 Vision of Sony's Founder ･･･････････････････････････････ 468 Ethics and Compliance ･･･････････････････････････････ 70 Community Engagement Policy, Sony Group Ethics and Compliance System ･･････････････ 73 Main Scope and Structure ･･････････････････････････････ 469 Sony Group Code of Conduct ･･･････････････････････････ 75 Expenditures for Community Engagement Initiatives ････ 472 Reporting Ethical Concerns 77 ･････････････････････････････ Volunteer Systems for Employees ･･･････････････････････ 474 Conducting Business with Integrity and Fairness ･････････ 79 Contributing to the International Community Ethics and Compliance Communication and Training ････ 81 through Business Activities ･････････････････････････････ 476 Compliance Monitoring Program ････････････････････････ 83 Sony Museums and Foundations ････････････････････････ 482 Information Security and Privacy ････････････････････････ 84 Respect for Human Rights ･･････････････････････････････ 85 GRI Guidelines G4 Content Index ････････････････････ 484 Human Resources ････････････････････････････････････ 88 Employee Data ･････････････････････････････････････････ 92 Diversity ･･･････････････････････････････････････････････ 95 Recruitment ･･･････････････････････････････････････････ 119 Training & Talent Development ･････････････････････････ 122 Communication ････････････････････････････････････････ 136 Occupational Health & Safety ･･･････････････････････････ 142 External Evaluation ･････････････････････････････････････ 164 Responsible Supply Chain ････････････････････････････ 166 Supply Chain Management ･････････････････････････････ 169 Responsible Sourcing of Raw Materials ･･････････････････ 180 Quality and Services ･･････････････････････････････････ 190 Philosophy and Policy for Product Quality and Services ･･ 194 Product Quality and Quality Management ･･･････････････ 196 Improving the Quality, Safety and Long-Term Reliability of Products ･･･････････････････････ 203 Responsiveness and Customer Service ･･････････････････ 207 Accessibility and Usability ･･････････････････････････････ 212 1 Copyright 2016 Sony Corporation CSR Reporting 2016 About CSR Reporting Sony first issued its environmental report in 1994, then enhanced the information related to corporate social responsibility (CSR) and changed the name of report to "CSR report" in 2003. In 2012 and 2013, Sony issued its Annual Report which included its financial and CSR information. In order to update disclosure information rapidly against the changes of Sony's business area and its circumstances, Sony is disclosing its CSR activities mainly on this website from 2014. You also find more detail of Sony's CSR activities on this website. Reporting Scope and Composition This website summarizes the CSR activities of the Sony Group worldwide during fiscal 2015 (which began on April 1, 2015 and ended on March 31, 2016). It also includes reporting on some material activities, such as major organizational changes, up to the end of July, 2016. In this website, the Sony Group refers to Sony Corporation - the parent company that operates in Japan - and all consolidated subsidiaries in which Sony Corporation holds a capital stake of more than 50%. "Sony" and "the Group" refer to the Sony Group. For consolidated subsidiaries, please see "Affiliated Companies (Japan)" and "Affiliated Companies (Outside Japan)." Sony discloses its operating and financial results on its "Investor Relations" website and information on its CSR activities on its CSR website. This report contains Standard Disclosures from the GRI Sustainability Reporting Guidelines and the Environmental Reporting Guidelines (Fiscal year 2012 version) published by Japan's Ministry of the Environment. For comparative tables charting content covered in accordance with the GRI Sustainability Reporting Guidelines, please see below. GRI Sustainability Reporting Guidelines G4 and Content Index 2 Copyright 2016 Sony Corporation CSR Reporting 2016 Materiality for defining content has been identified by two axes (materiality matrix): Sony views CSR materiality assessment as a process for understanding issues of importance to its various stakeholders as well as its business and for validating its CSR material aspects in a manner which will help to prioritize its CSR initiatives. CSR at Sony A third-party report on verification of environmental data is available below. Independent Verification Report 3 Copyright 2016 Sony Corporation CSR Reporting 2016 Management Message Letter to Stakeholders A Message from Kazuo Hirai, President and CEO Updated on September 7, 2016 All of the Sony Group's businesses are united in pursuing sustainable growth under the mission of inspiring and fulfilling the curiosity of customers across the globe. Spanning a wide range of fields including electronics, motion pictures, music, financial services, and network services, the diversity of our operations is the source of Sony innovation. Every day, our employees-with their diverse skills and backgrounds-all aspire to realize the Sony mission with the same spirit of innovation and challenge articulated by Sony's founders in the company's Founding Prospectus. In our corporate social responsibility initiatives, we are determined to ensure that our businesses operate in an ethical, sound and responsible manner. We strive to generate maximum social value with our technologies and content using an innovation-driven approach. This is how the Sony Group enhances corporate value and helps to build a better, more sustainable world for all. The business landscape surrounding the Sony Group is constantly changing. Around the world today, we are confronted with increasing social instability, due to climate change , challenges associated with the growing number of refugees, and the threat of terrorism. Meanwhile, expectations are rising for new technologies and industries, like the Internet of Things and artificial intelligence, that can enrich people's lives. 4 Copyright 2016 Sony Corporation CSR Reporting 2016 Against this backdrop, the United Nations adopted the Sustainable Development Goals at the Sustainable Development Summit in September 2015. These goals provide a roadmap for all kinds of global stakeholders to follow—including corporations—in order to build a more sustainable world in the long term. By engaging in continuous dialogue with stakeholders as a global corporate citizen, Sony aims to increase awareness of the importance of promoting a culture with respect for diverse values, and also of the unique role Sony should play in address the challenge of building more sustainable societies. This year marks the 70th anniversary of Sony's founding. With our sights set on sustainable growth, we are laying the foundations for the future by boldly pursuing new businesses, and are continuing to strive toward the creation of new value. I invite you to keep looking forward, with Sony. Kazuo Hirai President and Chief Executive Officer Representative Corporate Executive Officer Sony Corporation 5 Copyright 2016 Sony Corporation CSR Reporting 2016 CSR at Sony CSR at Sony "It is the core corporate responsibility of Sony Group to the society to pursue its corporate value enhancement through innovation and sound business practice." (Sony Group Code of Conduct, adopted in May 2003) Sony's corporate social responsibility (CSR) activities reflect its philosophy of implementing sound business practices; innovating to realize products, services and content that inspire and excite; assisting the communities in which we operate; and helping to shape a better, more sustainable society. Sony aims both to benefit society and enhance corporate value through these activities. Identifying CSR Key Areas of Focus and CSR Material Aspects CSR Key Areas of Focus Sony currently promotes CSR initiatives in line with its CSR agenda, which sets seven key areas of focus-corporate governance, ethics and compliance, human resources, responsible supply chain, quality and services, environment and community engagement-with the aim of strengthening its operating foundation and continuously enhancing its corporate value. Stakeholder input on CSR-related issues and suggestions are fed back to management and to pertinent Sony departments (e.g., legal, compliance, environment, product quality, procurement 6 Copyright 2016 Sony Corporation CSR Reporting 2016 and human resources), to be incorporated into key actions, including