Walden University ScholarWorks Walden Dissertations and Doctoral Studies Walden Dissertations and Doctoral Studies Collection 2018 The Relationship Between Big Five Personality Traits and Burnout: A Study Among Correctional Personnel Sharon Maylor Walden University Follow this and additional works at: https://scholarworks.waldenu.edu/dissertations Part of the Organizational Behavior and Theory Commons This Dissertation is brought to you for free and open access by the Walden Dissertations and Doctoral Studies Collection at ScholarWorks. It has been accepted for inclusion in Walden Dissertations and Doctoral Studies by an authorized administrator of ScholarWorks. For more information, please contact [email protected]. Walden University College of Social and Behavioral Sciences This is to certify that the doctoral dissertation by Sharon Maylor has been found to be complete and satisfactory in all respects, and that any and all revisions required by the review committee have been made. Review Committee Dr. Richard Thompson, Committee Chairperson, Psychology Faculty Dr. Matthew Fearrington, Committee Member, Psychology Faculty Dr. Kizzy Dominguez, University Reviewer, Psychology Faculty Chief Academic Officer Eric Riedel, Ph.D. Walden University 2017 Abstract The Relationship Between Big Five Personality Traits and Burnout: A Study Among Correctional Personnel by Sharon A. Maylor M.S., Springfield College 2008 B.S., Springfield College 2007 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Psychology Walden University August 2017 Abstract Burnout is a serious work related syndrome that is a result of exposure to chronic work stress. In addition to the consequences of burnout on the individual, the symptoms of burnout can adversely affect the organization, the clients the individual works with and the individual’s close family and friends. The literature has focused on the history of burnout and the level of burnout experienced by various high stress occupations; however there has not been extensive research into the role personality traits play in burnout. The main research question of this study was to identify personality traits that are more susceptible to burnout among correctional workers. This research utilized the survey research method by having participants voluntarily complete a demographics form, the Maslach Burnout Inventory for Human Service Workers, and the Big Five Inventory. Data was collected through an online questionnaire (N=169). Data was analyzed by correlation analysis and two step multiple regression using demographics and the individual components of burnout. The results suggested that individuals possessing the personality trait Neuroticism experienced high levels of Emotional Exhaustion and Depersonalization. The results also suggested that the length of years employed had no relationship to burnout. The study found that years worked, type of work and marital status on their own did not have any relationship with burnout; however when coupled with personality traits. The findings also showed that Neuroticism was the only personality trait that was associated with all three dimensions of burnout. These findings can assist organizations with identifying individuals in the field of corrections who may be predisposed to burnout and allow for early intervention. As a result, the interventions can lead to social change where individuals can be healthier, happier, more fulfilled and better able to protect and service the clients, the organization and the public. The Relationship Between Big Five Personality Traits and Burnout: A Study Among Correctional Personnel by Sharon A. Maylor M.S., Springfield College 2008 B.S., Springfield College 2007 Dissertation Submitted in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy Psychology Walden University August 2017 Dedication This dissertation is dedicated to my mother and father Monica Adella and Sebert John Maylor. It is because of your indefatigable pursuit of a better life for your children, your unwavering faith in Jesus Christ, your indomitable spirit and of course your financial support why I am able to believe that all things are possible. Thank you Daddy for being a father who had a vision of great things for his family. Thank you Mommy for being a mother and a friend who continues to inspire me to make the dream a reality. I love you both! To my brothers and sisters: David, Samuel, Joan, Carolyn and Peter thank you for making me think that I’m the smartest cookie in the bunch…lol. To my brilliant next generation: Kayla, Jahnya, Trevon, Rosie and Zyon thank you for inspiring me to lead by example. Have a vision, make a plan, support each other. You can do it. Acknowledgements Over the course of the years spent pursuing this degree, I have been blessed with a number of individuals who have inspired, encouraged, motivated and supported me. A special thanks to Dr. Richard Thompson, my committee chair person for the countless hours and emails spent reflecting, reviewing, reading, encouraging and most of all your firm patience throughout the entire process. Thank you Dr. Matthew Fearrington for agreeing to serve on my committee. I would like to thank everyone who ever asked me “Are you finished yet?” Your question of encouragement helped me to stay the course and now I can finally say “Yes I am.” Table of Contents List of Tables .......................................................................................................................v Chapter 1: INTRODUCTION TO THE PROBLEM...........................................................1 Introduction ................................................................................................................…1 Background of the Problem ...........................................................................................3 Statement of the Problem ...............................................................................................4 Purpose of the Study ......................................................................................................5 Research Questions ........................................................................................................5 Research Question 1 .................................................................................................5 Research Question 2 .................................................................................................7 Theoretical Support for the Study ..................................................................................7 Cognitive Affective System Theory of Personality ..................................................8 Significance of the Study .............................................................................................12 Nature of the Study ......................................................................................................12 Social Change ..............................................................................................................12 Definition of Terms......................................................................................................12 Assumptions .................................................................................................................14 Limitations ...................................................................................................................14 Chapter 2: LITERATURE REVIEW.........................................................................……17 Restatement of Problem ...........................................................................................…17 Restatement of Purpose of the Study .....................................................................17 Finding Research on Burnout ......................................................................................19 Stress ..........................................................................................................................20 i Stress Reponse ........................................................................................................20 Person Environment Fit Theory .............................................................................21 Negative Consequences of Stress ...........................................................................21 Work Stressors……………...………………………..……. ..................................22 Chronic Stress .........................................................................................................22 Three Dimensions of Burnout .....................................................................................23 Stress and Burnout ..................................................................................................23 Emotional Exhaustion .............................................................................................23 Depersonalization ...................................................................................................24 Reduced Personal Accomplishment .......................................................................24 Law Enforcement and Burnout ...............................................................................24 History of Burnout .......................................................................................................25 Burnout and Work...................................................................................................26 Research on