4 • AmCham • • Contents • • AmCham • 5 CONTENTS WELCOMING MESSAGE AmCham Executive Director's Message ............................................................................................... 8 AmCham 2nd Vice President's Message ............................................................................................... 9 AMCHAM GOLD MEMBERS AMCHAM SILVER MEMBERS AMCHAM BRONZE MEMBERS An Official Publication of the American Chamber of Commerce in Armenia AMCHAM NEW MEMBERS EDITOR EDITORS LAYOUT PRINTING DID YOU KNOW? IN CHIEF Lusine Shaljyan & DESIGN Anush Hovsepyan Karine Sarkissian ROAD TO SUCCESS Gayane Amirjanyan Interview with Mr. Hakob Arshakyan.................................................................................................... 22 Yana Gevorgyan Interview with Ms. Natasja Mirzoianc ................................................................................................... 24 Support: Nicolae Stratan Interview with Ms. Marina Meymaryan ................................................................................................. 26 Interview with Mr. Arthur Sahakyan ..................................................................................................... 28 Interview with Ms. Mariam Santrosyan ................................................................................................ 31 FEATURED ARTICLES CONTACT Virtual Construction in a Digital Economy .......................................................................................... 34 Industry 4.0 with Robotics Process Automation ................................................................................ 36 INFORMATION Processing of personal data and its regulation in Armenia .............................................................. 38 1 Amiryan Street, Armenia Marriott Hotel www.amcham.am Communicationg hope for a healthy and peaceful future ................................................................. 41 Game Changer CEO .............................................................................................................................. 42 Yerevan, 0010, RA AmCham Armenia (+374 10) 599 902; (+374 10) 599 187; AmChamArmenia (+374 55) 599 187; (+374 55) 599 188 MEMBER NEWS AmChamArm 44 [email protected] HISTORY Human Resources ................................................................................................................................. 52 Digital Economy ..................................................................................................................................... 54 AMCHAM COMMITTEES PUBLISHER AMCHAM EVENTS AMERICAN CHAMBER OF COMMERCE IN ARMENIA The content of this publication must not be reproduced in full or in part without prior written permission of the publisher. 6 • AmCham • BOARD OF DIRECTORS Ara Hovsepyan Elina Markaryan Aharon Levonyan President 1st Vice President 2nd Vice ContourGlobal Hydro Cascade Coca-Cola Hellenic Bottling President/Treasurer Company Armenia Seraphim Consulting Will you return to business as usual or can we help you Arthur Hovanesian Ashot Ghazaryan Christopher C. Ellis David Sargsyan Diana Gaziyan build better? Director Director Ex-Officio Member Director Director Synergy International Systems American University U.S. Embassy in Armenia Ameriabank HSBC Bank Armenia of Armenia EY’s Tax & Law experts in Armenia can provide high-quality advice and help resolve the most complicated business issues. ey.com/am Diana Ghazaryan Hayk Aloyan Irina Dumanyan Karen Garaseferyan Tigran Gasparyan Director Director Director Director Director Microsoft Armenia Mentor Graphics a Siemens Japan Tobacco International KPMG Armenia Lydian Armenia Business EXECUTIVE OFFICE © 2020 Ernst & Young CJSC. All Rights Reserved. & Young © 2020 Ernst Karine Sarkissian Lusine Shaljyan Anush Hovsepyan Kristina Sahakyan Executive Director Member Relations and Marketing and Events Lead Chief Accountant Communications Lead MESSAGE FROM MESSAGE FROM MESSAGE 8 • AmCham • • Editorial • • AmCham Vice President’s Message • • AmCham • 9 KARINE SARKISSIAN AHARON LEVONYAN EXECUTIVE DIRECTOR VICE PRESIDENT American Chamber of Commerce in Armenia American Chamber of Commerce in Armenia MESSAGE MESSAGE FROM FROM THE EXECUTIVE THE AMCHAM VICE DIRECTOR PRESIDENT Dear Reader, Dear Reader, I hope AmCham Member Companies are globally, on the basis of the quality of Ms. Marina Meymaryan, HR Manager The world in January 2020 is significantly magazine may concern all members of members of AmCham are from the IT gradually overcoming the crisis caused our workforce. In the current reality, ContourGlobal Hydro Cascade Human different from the world after January our organization despite the industries industry. The development of the IT sector by the pandemic and Artsakh war, and Armenia has been given a great chance Resources challenges and experience of 2021. Today’s world has new challenges, they are in. is a stimulus for the Armenian economy. IT after such a long stop-over would like to to do an in-depth analysis and develop overcoming those; Mr. Arthur Sahakyan, new rules of the game in geopolitical and as a development factor has an enormous wish you to have a swift and safe “flight” our national competitiveness strategy General Manager, Coca-Cola Hellenic business aspects. This is more than true in Human Capital is and was always one of role in all industries of the country, of growth. and an action plan and achieve a strong Bottling Company Armenia how the the case of Armenia, where post-war and the competitive advantages of Armenia. including regional security and business competitive proposition to compete with company adjusts its operations during the pandemic situation consequences put the Its role is especially vital now when there environment. IT and digitalization relate to Based on our members’ preference we the top players regionally and globally. crisis; TK & Partners and Andersen Global country at risk of economic collapse. The is an urgent priority to create a platform almost all the players in the market. High are dedicating the current issue of the initiates expansion in Armenia through highest priority of the society and business for an effective development strategy technologies are the key to success and Business Magazine to the Digital Economy At the same time, the other business Collaboration Agreement with TK & community is to find ways to overcome and vision. Motivated, knowledgeable, guarantee the progress of any company. and Human Resources Management, community sectors need to be agile and Partners. You will also find other AmCham the social, political and economic crisis, talented professionals should be the which are very relevant topics to focus fast to make changes to their operations, Member companies such as Concern find solutions to get the economic system ones to solve the business issues and Both HR and ICT industries are areas on during today’s realty of digitalization after identifying the key challenges and Dialog law firm, DEEM communications, back on track. challenges of the companies in crisis. that create and support investment need and people’s new remote working opportunities in applying the information Relevant, BSC, Habitat, Skill, Green The HR impact at a microeconomic level opportunities in the country. Currently, skills development and management, and technologies into their operation and AmCham Business Magazine is a great Lane, AmCham Interns and AmCham is of huge importance to revive an active Armenia is in urgent need of international also given the reality that the ICT sector focusing on their workforce skills training, format enabling the members to share the Committees articles and member news. business climate. HR function is also capital and expertise to be injected into the in Armenia has been growing with around innovation, technology, automation experience and knowledge. This edition responsible for retaining the talent in the economy. This can become a reality when more than 20 % in the last couple of years. and business models for a long-term Thanks very much to AmCham Members focuses on the Human Recourses (HR) company and the country, taking into a safe and secure investment platform sustainable growth perspective. for their commitment to our organization. and Information Technologies (IT) sectors. In such an unstable and volatile global account the serious risks of migration. is in place with a stable development We will continue to serve your business These are key areas where the main economic situation, the Government of In the current issue, we are honored to strategy, healthy competitive business advocacy and networking needs and vectors should be directed to rehabilitate At AmCham, we are proud to have a Armenia, the Business community, the present Mr. Hakob Arshakyan Minister environment and predictable tax policies. promote your companies and make the business atmosphere and economy. significant number of IT companies as Ministry of Education, Science, Culture of High-Tech Industry of RA and his AmCham a better place for your Both HR and IT topics discussed in the our members. About 12% of the total Hope you’ll enjoy the reading! and Sports, the Ministry of High-Tech interview, which focuses on the most membership. Industry, and other leading stakeholders significant changes and achievements should collaborate on a goal of making of the high-tech industry in Armenia, We are always open to your Armenia the most attractive location the challenges and the ministry long- recommendations to make