Promoting Wellbeing and Independence Guide for Adults 2020/21 • Staying independent • Support in your community • Home care • Care homes In association with www.carechoices.co.uk Overall Rating: GOOD Kind and Compassionate Residential, Nursing and Dementia Care in the heart of the community. Our carefully designed spaces Breakfast at the café, lunch in the Recently a relative wrote: allow us to off er a range of residential, pub, stunning views from the roof nursing and dementia care services. “Each one of your team contributed terrace, walks alongside the river, in making Mum feel special, which she Our experienced and professional the possibilities are endless... really appreciated, this was not isolated staff deliver compassionate, dignifi ed to just one area, this was a continuous and life enhancing care in a place The Chocolate Works Care Village theme which shone throughout each which is truly unique. is an unrivalled care community. department in the home.” If you think that we can help your family then The Chocolate Works | Bishopthorpe Road | York | YO23 1DE please call us for more information or to organise a visit... e: info@chocolate-works.co.uk w: www.chocolate-works.co.uk 01904 208008 Contents Welcome from North Yorkshire County Council 4 You’re in charge 52 The Independent Care Group 5 Personal Budgets 52 Regions covered by this Directory 6 Direct Payments 52 Where to go for trusted information, Housing with care 54 advice and guidance 6 Finding care in your area 7 Extra care housing 54 Sheltered housing 57 Health and wellbeing 7 Close care housing 57 Getting out and about 8 Housing options for younger adults What’s in your community? 9 with additional needs 57 Keeping safe 11 Specialist care 58 Learning disability 58 Living Well 13 Living Well in North Yorkshire 13 Physical disability 58 Living Well Smokefree 14 Sensory services 59 Mental health 60 Stay living at home 17 Dementia 60 Assistive Technology 17 Other equipment available 18 Care homes 61 Adapting your home 19 Types of care home 61 Home Improvement Agencies 19 Out of county care 61 Making life easier at home 20 Essential information 69 Occupational therapy 25 Access to food and drink services 25 Disclosure and Barring Service 69 Getting help in your home 27 Advocacy 69 Home care provider listings 31 Making a comment, compliment or complaint about care services 70 Support for carers 40 How solicitors can help 71 Respite care and short breaks for carers 41 Inspecting and regulating care services 71 What is an assessment? 42 Palliative and end of life care 72 Your assessment conversation 42 Useful contacts 73 Independence and Reablement 43 Useful local contacts 73 What care is available? 44 Useful national contacts 73 Leaving hospital 44 Day care centres 75 Home from Hospital Service 44 Libraries 76 Eligibility for long-term care and support 45 Care home and care home with nursing listings 79 Paying for care 46 Index 94 Paying for non-residential care and support 48 Paying for residential care and support 49 Checklists Self-funding advice 50 Assistive Technology 23 Third party payments 51 Home care agency 29 For free copies of this Directory, call the Care homes 65 Customer Service Centre on: 01609 780780 Residential dementia care 67 Alternative This Directory is available electronically at www.carechoices.co.uk The e-book is also Recite Me compatible for those requiring formats information in the spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Welcome from North Yorkshire County Council Welcome to the ninth edition of North Yorkshire’s nursing and domiciliary services focus very much on Care and Support Services Directory. This 2020/21 improving outcomes for adults who need support. edition will provide you with information on health These changes will underline the importance of and social care across the county. North Yorkshire people who use care services having a say and County Council is pleased to be working with the being able to make decisions about how to keep Independent Care Group to promote this Care and healthy and get the right care and support. We Support Services Directory. will also continue to have a strong commitment to safeguarding those adults who may be at risk of We want people in North Yorkshire to be experiencing abuse or exploitation. independent, part of their community and to enjoy the best possible quality of life for as long Even though the whole country is having to make as possible. Fundamental to enabling you to make some difficult financial choices, we remain committed the right decisions about care and support is high- to providing good, quality help and care. Whatever quality information and advice. This Directory is one your circumstances, whether you pay for your own way of providing information, but we will continue care or not, you can contact North Yorkshire County to work with our partners to improve the range of Council for information, advice and guidance. Where information available. We are working closely with it is appropriate, we will ask our own social care staff our health colleagues to join up health and social to help you or to contact other services which may be care services to give the best community-based of assistance. care when it is needed. We know that making decisions about social care can We have recently launched an online directory be daunting, particularly if you have not been involved which has information about thousands of local with social care before. This Directory provides clear, groups and activities across the county. easy to understand guidance so that you can be confident you are making the right decisions. North Yorkshire Connect allows you to access County Councillor Michael Harrison information about community and voluntary Executive Member for Health and Adult Social Care organisations online. You can search the directory by and Health Integration categories such as ‘advice’, ‘health’ and ‘activities’ or you can put in your location and see what is available County Councillor Caroline Dickinson in your community. Executive Member for Public Health and Prevention Richard Webb Corporate Director, Health and Adult Services Web: www.northyorkshireconnect.org.uk We also work closely with the Care Quality North Yorkshire County Council Commission’s (CQC’s) inspectors and with care Customer Service Centre providers to make sure we maintain high-quality Tel: 01609 780780 standards in the care provided to people in North Web: www.northyorks.gov.uk Yorkshire. New regulations for registered residential, North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council. 4 Search www.northyorkshireconnect.org.uk for community and voluntary organisations The Independent Care Group On behalf of the Independent Care Group (ICG), I am older and vulnerable people. delighted to support this latest edition of the North Yorkshire Care and Support Services Directory and Around 80% of social care in this area is provided hope that you find the information in it useful. by the independent sector. That includes residential care, care provided to people in their own home, If you are beginning your journey towards finding a supported living, extra care housing and day care. care package that is right for you or your loved one, We work with North Yorkshire County Council, City the good news is that you will have the choice of of York Council, the local clinical commissioning quality care of all kinds and in all combinations. groups and the CQC, to try to ensure that the care provided matches the care required. We are so fortunate that the local area can boast a whole army of exceptional, warm and dedicated We’re here to help, so, if you’re a provider, people with the motivation and enthusiasm to help please do get in touch or visit our website at: you and your family go on enjoying life together. www.independentcaregroup.co.uk or call: 07949 971010. We have an ever-changing landscape in social care, and it can be hard for those looking to use services We are proud of the care provided by the to keep up. That is why this Directory is such an independent care sector in this area and hope that, invaluable tool in helping find the care package that with the help of this Directory, you will find the is right for your family. It sets out all the different support you and your family need. types of care available in this area, as well as how to access that care and how to fund it. Mike Padgham With people’s care needs becoming ever more Chair complex and the services offered by providers Independent Care Group changing to meet those demands, it has never been more important to look at all your options when considering the support you need. Once you have identified your choices, always pay a visit to the care services to help you to decide. Don’t forget you can also find important information about care providers by looking at their latest inspection report from the regulator, the Care Quality Commission (CQC). For our part, the ICG is the regional body responsible for representing and supporting local independent care providers, both private and voluntary. For over 20 years, we have been actively helping care providers to deliver quality and safety of care for Search for care in your area www.carechoices.co.uk • Find care providers quickly and easily • Search by location and care