CSR Report 2016 About Us SMRT Corporation is Singapore's premier multi-modal land transport provider. Our core businesses are in: Rail operations, Bus services Taxi and maintenance and automotive engineering services Complementing these are our integrated businesses in: Rental & Media and Properties and advertising marketing retail management Our Vision of Moving People and Enhancing Lives is most apt. From Corporate to SMRT is committed to supporting Social Responsibility We believe in making a positive impact on the communities we serve. With island-wide and giving back to the community operations, we are committed to conducting our business in an economically, socially and environmentally friendly manner that balances that we serve every day.” the interests of our stakeholders. — DESMOND KUEK, SMRT PRESIDENT & GROUP CEO 2 | SMRT CSR Report 2016 Moving People, Enhancing Lives | 3 Our Corporate Our Material Issues Social Responsibility As part of SMRT’s strategic approach to sustainability, a robust materiality assessment was conducted in early 2016. The list of material issues comprise: What does our Enhancing Lives logo TIER 1 TIER 2 represent? Community Investment, Involvement and Operational Performance and Excellence Development SMRT’s corporate social responsibility (CSR) Anti-corruption / Fair and Ethical Managing Supply Chain Sustainably strategy ensures greater alignment between Operating Practices our CSR programmes and our vision of Moving People, Enhancing Lives. Access to Essential Services Diversity and Equal Opportunity The Enhancing Lives Logo portrays a heart Customer Health and Safety Labour Rights and a pair of supporting hands. The heart is Occupational Health and Safety Employee Development and Training synonymous with a caring community, while (Employees and Contractors) the hands embody SMRT’s three CSR pillars. The left hand represents our commitment Environment (Climate Change, Energy to encouraging environmental sustainability. Management, Water Management, Research and Development/ Innovation The right hand symbolises our efforts in Waste Management, Noise Management, for Engineering Capabilities enabling mobility and empowering the Sustainable Resource Use, Compliance) community through arts and education. Customer Satisfaction Noise The strategic placement of the SMRT roundel is at the heart of our community. Shareholders, Investors and Analysts Suppliers Customers Our Commitment Our Commitment and and to Sustainability to Stakeholders Contractors Community Striving to integrate sustainability across our To stay abreast of developments in our industry, keep ahead Our stakeholders are critical to our organisation is not an easy task, and remains of best practices and trends, and collate feedback on how long-term business. It is essential a work in progress. We remain dedicated to improve our business practices, we are members of that we actively engage our and are taking progressive steps to achieve organisations such as the International Association of Public stakeholders to understand and our goals. We recognise the need to Transport, Community of Metros and Nova Benchmarking look for improved ways to address Employees Regulators incorporate sustainability throughout our Group, International Bus Benchmarking Group, Global their economic, environmental, and Union businesses. Compact Network Singapore and Securities Investors social and governance concerns. Association (Singapore). Business Partners 4 | SMRT CSR Report 2016 Moving People, Enhancing Lives | 5 Enabling Mobility 1 2 1 MULTI-MODAL PUBLIC TRANSPORTATION @ SINGAPORE'S FIRST MOBILITY PARK In FY2016, we achieved a major CSR milestone with our donation of life-size public transportation models – a decommissioned GARDENS taxi, a low-floor bus mock-up and a MRT train mock-up – to 4 BY THE BAY CRUISERS the JurongHealth Mobility Park. With SMRT's sponsorship, wheelchair users can seamlessly 3 2 BISHAN-ANG MO KIO & enjoy Gardens by the Bay. The GHIM MOH INCLUSIVE PLAYGROUNDS new shuttle fleet will strengthen On 22 August 2015, the first inclusive playground located at Gardens by the Bay’s shuttle Bishan-Ang Mo Kio Park was officially opened by the Minister for service, which connects visitors Social and Family Development, Mr Tan Chuan-Jin. The inclusive arriving at Bayfront MRT Station playground was made possible by the Care & Share Movement, to the Gardens’ key attractions. with SMRT as one of the key donors. The playground is specially designed for all children to promote inclusive play and interaction. A unique feature of the new SMRT celebrated the opening of the second Inclusive Playground vehicle is the wheelchair space at Ghim Moh. at the rear, complete with a foldable access ramp which enables the wheelchair user 3 LONDON TAXIS to board the shuttle without SMRT is also the only taxi operator in Singapore with London having to first disembark from 4 Taxis in our fleet. Besides the iconic quaint exterior, the London the wheelchair. This means even Taxi’s other unique feature is the fold-down extended ramp with a motorised wheelchair users are gentle angle for ease of access for passengers in wheelchairs. Our able to enjoy rides on the shuttle drivers are also trained to provide the necessary care to cater to the with their family and friends. needs of passengers in wheelchairs. Since the introduction of the fleet in March 2013, demand for bookings has surpassed 3,500. 6 | SMRT CSR Report 2016 Moving People, Enhancing Lives | 7 5 6 7 6 HOME NURSING FOUNDATION VEHICLE The Home Nursing Foundation (HNF) announced its tie-up with SMRT as its principal mobility partner, providing point-to-point transportation for its healthcare workers and beneficiaries. WHEELS@UBIN 5 In line with its vision of “moving people, enhancing lives”, SMRT has sponsored a custom-fitted 14-seater passenger mini bus, th As part of Singapore’s 50 equipped with hydraulic lifts and dedicated wheelchair spaces. Independence celebrations in June 2015, we supported the Wheels@Ubin community project which brought 100 7 SG50 NATIONAL DAY CELEBRATION wheelchair users to Pulau Ubin. On 9 August 2015, SMRT celebrated Singapore’s 50th birthday SMRT Taxis provided 100 taxis by providing free travel on our bus and train services. SMRT also and 30 staff volunteers to ferry participated in the celebrations with activities at 10 MRT stations the participants and accompany and 5 bus interchanges. More than 500 SMRT Management and staff the beneficiaries on the visit. greeted commuters and gave away 200,000 limited edition SG50 8 buttons and 50,000 SG50 EZ-Link card stickers. 8 GIFT OF MOBILITY The SMRT‘s Gift of Mobility Fund was established to provide financially needy individuals with physical disabilities and mobility impairment with point-to-point transfers so that they can receive their medical treatment, seek employment or go to work until a more permanent transport solution is made available to them. Since 2008, the Fund has disbursed more than $1.3 million and has helped close to 8,000 beneficiaries through the Community Development Councils (CDCs), hospitals and Volunteer Welfare Organisations (VWOs). 8 | SMRT CSR Report 2016 Moving People, Enhancing Lives | 9 Empowering through 1 the Arts & Education 1 Art in Transit Since 2011, we have been working with Art Outreach, a non-profit organisation that promotes art education in Singapore, to conduct the Art in Transit tour in the Circle Line stations. To date, we have conducted 280 tours and reached out to 2 more than 5,000 students and members of the public. 2 Learning Journey In 2013, in collaboration with the Ministry of Education, SMRT relaunched its Learning Journey Programme to provide students with insights into SMRT operations. 1,100 students and teachers have participated in this programme. 3 3 Adopt-a-Station Close to 1,100 students have been made Station Ambassadors, arising from this SMRT community outreach project, since its inception in September 2014. 4 4 Pathlight Paintings SMRT collaborated with Pathlight School for 50 commissioned works of art featuring transport themes drawn by Pathlight students and alumni. Pathlight School, which serves students with autism aged 7 – 18 years, is Singapore’s first autism-focused school offering a unique blend of Singapore's mainstream academic curriculum with life readiness skills. Lives enriched within our Lives Network Transport 10 | SMRT CSR Report 2016 Moving People, Enhancing Lives | 11 Encouraging Environmental 533 TONNES Energy Reduction - Our Stations and Depots of carbon dioxide are reduced We have plans to install highly annually by a 1 MWp Solar Sustainability Photovoltaic (PV) system energy-efficient LED lighting systems at stations that can installed on the rooftop of potentially Bishan Depot (a square area 2 lower energy of 10,000m ). 1 Energy Reduction consumption by The system generates electricity equal to the energy At SMRT, we employ suitable technology and processes for optimal 50%. consumption of energy conservation. We regularly track our energy usage across our transport network, offices and depots as part of our energy 270 management initiatives. FOUR-ROOM Installing HDB flats per year. MOTION 2 Water Conservation SENSOR LIGHTS The sustainable and responsible use of our water resources is a in washrooms at Replacing plasma key issue globally. We are aware that water shortages, and excessive depots. screens in our demand and usage could pose a serious problem. We believe we stations to play an important role in conserving and recycling this precious