Al Masar 23-E-May 2010 4/26/10 12:29 PM Page 1 Issue No. 23, May 2010 The official Monthly Magazine of Dubai's Roads and Transport Authority 10 Medals adorn our hearts Together we can accomplitsh, excel & translate the vision Al Masar 23-E-May 2010 4/26/10 12:29 PM Page 2 Al Masar 23-E-May 2010 4/26/10 12:29 PM Page 3 Along the Roads and Transport Authority Dubai way Chairman of Board andExecutive Director Mattar Al Tayer your support Our achievements I’m honoured to offer sincere thanks and appreciation to His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, for patronizing the excellent and pioneer drive with the aim of boosting the performance of the government sector. This is illustrated at best in the directive of HH to establish the Dubai Government Excellence Program (DGEP) in 1997 as an inte- grated government excellence program at the global level, with the aim of upgrading the government performance in Dubai; which had set an example to be emulated across the region that had been culminated by the winning of the UN Public Service Award in 2007. We are thankful to HH Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai General Supervisor Crown Prince and Chairman of the Executive Council, for the ongoing follow-up of the Aysha Al Busmait performance of various government authorities and departments in the Emirate. Director of Customer Service Since inception in November 2005, RTA adopted the criteria of the DGEP as a framework Editor in Chief and was keen on drawing up a comprehensive strategic plan to deliver an array of excel- lent projects. RTA efforts paid dividends in sweeping 10 prizes of the coveted DGEP Al Moatasem Belah Mohammed Awards 2009; a tally putting the RTA ahead of any other government body. What thrilled Editorial Consultant us in particular was the Special Recognition accorded to the RTA with the Award of the Maher Al Kayyali Government Entity with the Most Advanced Performance, and the Award of the Electron- ically Distinguished Government Entity. In so doing, RTA succeeded in beating the dar- Managing Director ing challenge of offering the best-in-class e-services to the public despite the number Mohammed Al Munji and quality of services offered which topped 160 services. Editing Manager We were particularly happy with the winning of the Distinguished Team Award by the Khulood Al - Sharaf 090909 Team; which has delivered Dubai Metro Project on time. The galaxy of RTA indi- vidual winners include Dr. Khalid Al Zahid who won the Distinguished Government Art Director Employee Award, engineer Ramadan Abdullah who won the Distinguished Administra- Sara Al Mudharreb tive Employee Award, Hussain Al Banna who won the Creative Employee Award, Dr. Oth- Editurs man Metex who won the Distinguished Technical/ Engineering Employee Award, Ms Fahad Al Mamari Sarah Ishaq who won the Distinguished New Employees Award, and Ismail Juma and Nashwan M. Al Taee Qaid Mohammed Al Halaqbi who were honoured in the Unsung Hero Award category. Layout This resounding success is testament to the soundness of the approach adopted by the RTA in developing its human resources & young leader potentials, adoption of the best Mohd Hassan Al Hafiz global administrative practices, dedication of employees to their jobs and fostering of Photography teamwork spirit. Syed Zaheer Haidar In conclusion I would like to reiterate that the application of quality & excellence stan- RTA Address dards as well as winning these awards is not an end in its own right, it is rather a tool P.O.Box 118899 to leverage the administrative & technical development, and a medium for showcasing United Arab Emirates RTA achievements in various fields. We, at the RTA, reaffirm our pledge to HH Sheikh Tel: +971 4 2844444 Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Fax: +971 4 2065555 Ruler of Dubai, to drive down the path of excellence set by HH for making endless suc- www.rta.ae cesses and countless achievements. Contact Us: Tel: +971 4 2903989 Mattar Al Tayer Fax: +971 4 2903933 Email: [email protected] Al Masar 23-E-May 2010 4/26/10 12:29 PM Page 4 content Cover Story RTA scoops 10 DGEP Awards 6 His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, has patronized the award-giving ceremony of Dubai Government Excellence Program (DGEP) 2009 Awards which was held at Madinat Jumeirah . Laptop Service Clinic cures 16 technical patients 19 Al Tayer: Completion rate hits 85% in Al Results of “Laptop Service Clinic” campaign, Khawaneej Bus Depot which was conducted by Information Technology Department of Corporate Technical Support Ser- vices Sector at Roads & Transport Authority in Dubai had shown clearly that campaign assump- tions were correct that laptop users requires awareness about the importance of periodic main- tenance of their laptops to ensure smooth & effec- tive operation levels. Issue 23 - May 2010 . www.rta.ae 4 Al Masar 23-E-May 2010 4/26/10 12:29 PM Page 5 Al Masar 23-E-May 2010 4/26/10 12:29 PM Page 6 Cover Story Al Tayer and the CEOs receiving the Di stinguished Work Team Award Honoured winners of DGEP Awards Mohammed bin Rashid: Achievements illustrate UAE’s pioneering role Mohammed Al Munji: His Highness the Vice-President and Prime Minister of the UAE and Ruler of Dubai confirmed: “Excellence and innovation are a culture that should prevail across the community organizations, segments and mem- bers, because we are living in a state that has pledged to be a leader in every respect. This requires us to build creative & intellectual people capable of making the required change and equipped with resolution, determination, self-confidence and belief in God and our beloved nation for the sake of which we ought to make every sacrifice.” His Highness commended the efforts of the Dubai Gov- toum, has patronized the award-giving ceremony of ernment Excellence Program team who have dedicated Dubai Government Excellence Program (DGEP) 2009 their sincere efforts to reach this good result and are Awards which was held at Madinat Jumeirah and now harvesting the fruits of their continuing contribu- attended by His Highness Sheikh Hamdan bin tion taking our departments, agencies and citizens to Mohammed bin Rashid Al Maktoum, Dubai Crown the highest levels of innovation and effective communi- Prince; His Highness Sheikh Maktoum bin Mohammed ty participation. bin Rashid Al Maktoum, Deputy Ruler of Dubai; His His Highness Sheikh Mohammed bin Rashid Al Mak- Highness Sheikh Ahmed bin Saeed Al Maktoum, Chair- toum, congratulated the departments and individuals man of the Dubai Civil Aviation Authority and Chief Exec- who won the program awards, and considered their utive of Emirates Airline Group; His Highness Sheikh achievement they had made for their departments and Majid bin Mohammed bin Rashid Al Maktoum, Chair- the community as a contribution towards uplifting the man of Dubai Culture and Arts Authority; His Highness profile of the UAE at the international level that reaffirms Sheikh Hasher bin Maktoum Al Maktoum, Director Gen- the UAE’s pioneering role in various spheres. eral of the Department of Information; His Highness His Highness Sheikh Mohammed bin Rashid Al Mak- Sheikh Mansour bin Mohammed bin Rashid Al Mak- Issue 23 - May 2010 . www.rta.ae 6 Al Masar 23-E-May 2010 4/26/10 12:29 PM Page 7 toum; and other Sheikhs, ministers, dignitaries and heads of local departments and authorities. The ceremony began with the arrival of His High- ness Sheikh Mohammed bin Rashid Al Maktoum at Arena Ballroom of Madinat Jumeirah by playing the national anthem, followed by a documentary film showcasing Dubai’s achievements and devel- opment stages of Dubai Government Excellence Program. Then, His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, addressed the ceremony expressing loy- alty and gratitude to the founder of Dubai modern development, stating: “Excellence is not a job, it’s a recipe for each job.” HH Sheikh Hamdan pledged before His Highness Mohammed bin Rashid Al Maktoum, the power- Al Tayer, Abdul-Mohsin and Al Hamadi receiving the Government Entity with the Most Advanced Performance Award house of the culture of excellence, innovation and knowledge, to exert further efforts in order to boost the pioneering & innovative spirit, promote corporate excellence, and improve the efficiency of government spending and management of public funds. His Highness the Crown Prince of Dubai announced in his address that as of the current edition of the DGEP two categories of Financial Excellence and Joint Government Project will be added to the program. His Highness referred to the performance level of government agencies in Dubai and the extent of customer satisfaction that rose to 83% this year. List of departments that won this category (cus- tomer satisfaction with government services) Khalid Al Zahid receiving the Distinguished Government Employee Award included Dubai Chamber of Commerce & Industry, General Directorate of Residency and Foreigners Affairs and Dubai Municipality. Following the address, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-Presi- dent and Prime Minister of the UAE and Ruler of Dubai, ascended the decoration platform stand- ing to his side His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum; His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum; and His Excellency Abdullah Abdul Rahman Al Shaibani, Secretary-General of Dubai Executive Council and Chairman of Dubai Govern- ment Excellence Program, where awards and cer- tificates of appreciation were distributed to the winning departments, agencies, government enti- ties, innovators and unsung heroes.