ICMA’s 98th Annual Conference Annual Conference 98th ICMA’s ICMA’s 98 th AnnuAl ConferenCe 40TH ANNIVERSARY 1972-2012 BUILDING RETIREMENT SECURITY PHOENIX Since our founding in 1972, ICMA-RC’s mission has been to help public employees build retirement security. We deliver on our mission Maricopa County by focusing on service, quality and value. • Phoenix/Maricopa County, Arizona Arizona County, Phoenix/Maricopa ICMA-RC is proud to be the principal sponsor of ICMA’s 98th Annual Conference and founder of the Center for State and Local Government Excellence, an organization that shares our dedication to public employees. Visit ICMA-RC’s booth (501) or website at www.icmarc.org. For additional education and research, visit the Center for State and ICMA thanks our Strategic Partner Local Government Excellence at www.slge.org. Honeywell for their co-sponsorship of the conference final program booklet. • what’s holding you back? 2012 7–10, October Cigna is proud to be the exclusive health care sponsor of ICMA’s 98th Annual Conference. Cigna.com/healthiergov BUILDING COMMUNITY We can help your city leap forward. Anxious about rising energy and operating RISING TO SEIZE THE OPPORTUNITIES costs? Concerned about the poor condition of your facilities, lighting and water utility infrastructure? We have jointly developed solutions for many cities and counties that turn expenses into improvements, create value for your citizens and staff, and help all of you achieve your vision for the future. October 7–10, 2012 Phoenix Convention Center Phoenix, Arizona Health Benefits and Services Call 800-345-6770, ext. 605 or “Cigna” is a registered service mark and the “Tree of Life” logo and visit buildingsolutions.honeywell.com “GO YOU” are service marks of Cigna Intellectual Property, Inc., © 2012 Honeywell International Inc. All rights reserved. licensed for use by Cigna Corporation and its operating subsidiaries. 858337 © 2012 Cigna. 858337 ICMA Annual Conference Program v5.indd 1 7/30/12 3:46 PM Unfold this flap for area map ➤ Connect with ICMA ICMA’s 98th Annual Conference Annual Conference 98th ICMA’s ICMA’s 98 th AnnuAl ConferenCe 40TH ANNIVERSARY 1972-2012 BUILDING RETIREMENT SECURITY PHOENIX Since our founding in 1972, ICMA-RC’s mission has been to help public employees build retirement security. We deliver on our mission Maricopa County by focusing on service, quality and value. • Phoenix/Maricopa County, Arizona Arizona County, Phoenix/Maricopa ICMA-RC is proud to be the principal sponsor of ICMA’s 98th Annual Conference and founder of the Center for State and Local Government Excellence, an organization that shares our dedication to public employees. Visit ICMA-RC’s booth (501) or website at www.icmarc.org. For additional education and research, visit the Center for State and ICMA thanks our Strategic Partner Local Government Excellence at www.slge.org. Honeywell for their co-sponsorship of the conference final program booklet. • what’s holding you back? 2012 7–10, October Cigna is proud to be the exclusive health care sponsor of ICMA’s 98th Annual Conference. Cigna.com/healthiergov BUILDING COMMUNITY We can help your city leap forward. Anxious about rising energy and operating RISING TO SEIZE THE OPPORTUNITIES costs? Concerned about the poor condition of your facilities, lighting and water utility infrastructure? We have jointly developed solutions for many cities and counties that turn expenses into improvements, create value for your citizens and staff, and help all of you achieve your vision for the future. October 7–10, 2012 Phoenix Convention Center Phoenix, Arizona Health Benefits and Services Call 800-345-6770, ext. 605 or “Cigna” is a registered service mark and the “Tree of Life” logo and visit buildingsolutions.honeywell.com “GO YOU” are service marks of Cigna Intellectual Property, Inc., © 2012 Honeywell International Inc. All rights reserved. licensed for use by Cigna Corporation and its operating subsidiaries. 858337 © 2012 Cigna. 858337 ICMA Annual Conference Program v5.indd 1 7/30/12 3:46 PM Unfold this flap for area map ➤ Connect with ICMA PHOENIX CONVENTION CENTER NORTH BUILDING Bronze Sponsors Lobby outside Exhibit Halls 5/6, lower level Exhibit Halls 5/6, lower level Blackboard Connect™ for Government* • Registration • Educational Exhibits Cartegraph† • Host Committee Area • ICMA Pavilion CBS Outdoor • Restaurant Reservations • Internet Express City of Avondale, Arizona • Internet Express • Solution Theaters City of Chandler, Arizona Conference Office — Meeting Room 230, 200 level City of Surprise, Arizona Speaker Ready Room — Meeting Room 232A, 200 level City of Tempe, Arizona Digital Map Products† WEST BUILDING eCivis† Daily Keynote Sessions — Meeting Room 301A-D Esri† Granicus† PIERCE STREET . HR Green, Inc.† HOLIDAY INN Mariscal, Weeks, McIntyre & Friedlander, P.A. 6TH ST Navajo County, Arizona NEOGOV† Severn Trent Services ARIZONA CENTER Town of Buckeye, Arizona (Shops, CIVIC Movie Theaters, Town of Gilbert, Arizona SPACE Restaurants) PARK Town of Marana, Arizona Town of Queen Creek, Arizona SHERATON HOTEL POLK ST. Town of Wickenburg, Arizona SPRINGHILL Valley Metro WESTIN SUITES Veolia Water North America* Voorhees Associates LLC United Water* CHILDREN’S MUSEUM OF PHOENIX * ICMA Executive-Level Strategic Partner RENAISSANCE HYATT PHOENIX REGENCY † ICMA General-Level Strategic Partner DOWNTOWN (PCC) PHOENIX WEST CONVENTION CENTER (PCC) ICMA BUS NORTH CITY HALL STOP 2 blocks CITYSCAPE CITYSCAPE (Shops, Ent., (Shops, Ent., COLLIER Restaurants) Restaurants) CENTER PHOENIX (Restaurants) CONVENTION CENTER (PCC) SOUTH TO PHOENIX SKY HARBOR INTL. AIRPORT 3 MILES US AIRWAYS CENTER CHASE FIELD 9TH STREET Parking Garages Parking Garage Entrance Light Rail Station METRO Light Rail 13-044 Contents ICMA offices and area map . Inside Front Cover ICMA Executive Board . 2 Day at a Glance . 4 Conference Notes . 18 ICMA University . 28 Saturday . 31 Sunday . 36 Monday . 48 Tuesday . 82 Wednesday . 107 Conference Committees . 113 Future Conference Locations . 117 Blank notes pages . 118 Contributors . 120 Hotel Phone Numbers Holiday Inn Express Phoenix Downtown . 602-452-2020 Hyatt Regency Phoenix . 602-252-1234 Renaissance Phoenix Downtown . 602-333-0000 Sheraton Phoenix Downtown Hotel . 602-262-2500 Springhill Suites Phoenix Downtown . 602-307-9929 The Westin Phoenix Downtown . 602-429-3500 Connect with ICMA ICMA Executive Board 2011–2012 President- President Elect Past President Sam S. Gaston Bonnie Svrcek David M. Childs City Manager Deputy City Manager City Manager Mountain Brook, Lynchburg, Virginia Palmdale, California Alabama International Vice Presidents Noelene A. Duff Peter Agh David C. Johnstone Chief Executive City Manager City Manager Officer Nove Zamky, Candiac, Québec, Whitehorse Council, Slovakia Canada Victoria, Australia U.S. Midwest Vice Presidents Matthew S. Fulton Michelle Crandall Robert R. Kiely Jr. Coon Rapids, Administrative City Manager Minnesota Services Director Lake Forest, Illinois Dublin, Ohio 2 U.S. Mountain Plains Vice Presidents Bruce T. Moore Christopher Melissa Mundt City Manager Anderson Assistant City Little Rock, Arkansas City Administrator Manager Central City, Ames, Iowa Nebraska U.S. Northeast Vice Presidents Heather B. Harper Michele E. Meade John P. Bohenko Assistant Town Township Manager City Manager Manager Livingston, Portsmouth, Falmouth, New Jersey New Hampshire Massachusetts U.S. Southeast Vice Presidents Andrea Taylor Lee Feldman Kenneth L. Chandler Arnold City Manager City Manager Assistant City Fort Lauderdale, Portsmouth, Virginia Manager Florida Decatur, Georgia U.S. West Coast Vice Presidents Patricia E. Martel Andrew E. Neiditz Troy S. Brown City Manager City Manager Assistant City Daly City, California Lakewood, Manager Washington Livermore, California 3 Day at a Glance Unless otherwise indicated, all events are being held in the North Building of the Phoenix Conven- tion Center . Refer to the list of ICMA conference offices and meeting rooms on the inside front cover and the map of the convention center for room locations . Buses for events at other locations depart from and return to the ICMA bus stop out- side the 3rd Street entrance of the North Building, except as noted . Educational program information is listed in shaded boxes throughout this section . See page 48 for a key to icons identifying educational ses- sion theme and career tracks . Connect with ICMA Saturday, October 6 8 a.m.–noon see page 31 Annual Leadership Institute: Pt. I . .Room 106BC, West 8 a.m.–noon see pages 31–32 ICMA University Workshops Outside Room 101, West Changed for Good: Leading Transformation Fatal Flaws of a Council-Management Relationship Fiscal Distress Interpersonal Leadership and the “New Order of Things” Moving Your Organization toward Higher Performance 8 a.m.–5 p.m. see page 32 Special Meeting: LGMF Orientation . Room 127B 9 a.m.–4 p.m. see page 33 Special Session: International Workshop: Working and Volunteering Internationally . Room 128A 12:15–4 p.m. see page 33 Tour: Musical Instrument Museum (MIM) . ICMA bus stop 4 1–4:15 p.m. see page 33 Tour: “Southwest Highlights” City Orientation Tour . ICMA bus stop 1–5 p.m. see page 33 Annual Leadership Institute: Pt. II . Room 106BC, West 1–5 p.m. see pages 33–35 ICMA University Workshops Outside Room 101, West Asking Your Police and Fire Chief the Right Questions Baldrige: A Model for Excellence and High Performance Changed for Good: Leading Transformation Interpersonal Leadership and the “New Order of Things” Leadership, Management, and the Role of Performance Measurement Moving Your Organization toward Higher Performance RAPID Innovation: Converting Ideas into Results 1:30–3:30 p.m. see page 35 Special Meeting: Task Force on Women in the Profession . Room 130 3:15–4:45 p.m. see page 35 Special Meeting: State Leadership Dialogue. Room 131AB 5:30–7:30 p.m. see page 35 Reception: Heard Museum . 2301 North Central Avenue Sunday, October 7 6:30 a.m.–2 p.m. see page 36 Sports: Golf Tournament . Individual hotels 7–10 a.m. see page 37 Sports: 5K Run/Walk . ICMA bus stop 7:30–8:30 a.m. see page 37 Special Meeting: Friends of Bill W.