CHIEFJIMMY FINANCIAL PATRONISOFFICER STATE OF FLORIDA LONG-RANGE PROGRAMPLAN Department of Financial Services Tallahassee, Florida September 30, 2019 Chris Spencer, Policy Director Officeof Policy and Budget Executive Officeof the Governor 1702 Capitol Tallahassee, Florida 32399-0001 Eric Pridgeon, StaffDirector House Appropriations Committee 221 Capitol Tallahassee, Florida 32399-1300 Cynthia Kynoch, StaffDirector Senate Committee on Appropriations 201 Capitol Tallahassee, Florida 32399-1300 Dear Directors: Pursuant to Chapter 216, Florida Statutes, our Long-Range Program Plan (LRPP) forthe Department of Financial Services is submitted in the format prescribed in the budget instructions. The information provided electronically and contained herein is a true and accurate presentation of our mission, goals, objectives and measures for the Fiscal Year 2020-21 through Fiscal Year 2024-25. The internet website address that provides the link to the LRPP located on the Florida Fiscal Portal is htt1 ://www.myfloridacfo.com/. This submission has been approved by Jimmy Patronis, Chief Financial Officer. Ryan West Chief of Staff FLORIDA DEPARTMENTOF FINANCIAL SERVICES Ryan West • ChiefofStaff 200 East Gaines Street• Tallahassee, Florida 32399-0302 • Tel. 850-413-4900 • Fax 850-413-2985 AFFIRMATIVE ACTION • EQUAL1 OPPORTUNITY EMPLOYER Department of Financial Services Long-Range Program Plan Fiscal Years 2020-21 through 2024-25 Jimmy Patronis Chief Financial Officer 1 Agency Mission To safeguard the integrity of the transactions entrusted to the Department of Financial Services and to ensure that every program within the Department delivers value to the citizens of Florida by continually improving the efficiency and cost effectiveness of internal management processes and regularly validating the value equation with our customers. 2 GOALS 1) Combat Fraud, Abusive Business Practices, and Excessive Regulation 2) Foster Open Government Through Financial Accountability and Transparency 3) Promote a Customer-Focused Culture and Strengthen Efficiency 4) Equip First Responders with the Training and Tools Necessary to Protect Floridians 3 Objectives 1) Effectively Manage Regulatory Activities 2) Conduct Successful Investigations 3) Responsibly Steward Taxpayer's Funds 4) Promote Transparency Through Technology 5) Enhance Customer Experience 4 Agency Service Outcomes and Performance Projection Tables 1) Combat Fraud, Abusive Business Practices, and Excessive Regulation Objective 1: Effectively Manage Regulatory Activities Division of Accounting and Auditing: Outcome 1-1-1: Number of Agencies Audited for Contract/Grant Manager’s Performance- FY2020-21 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 8 8 8 8 8 8 Outcome 1-1-2: Number of Contracts/Grants Reviewed in a Twelve-Month Period FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 1,100 1,100 1,100 1,100 1,100 1,100 Division of Funeral, Cemetery and Consumer Services: Outcome 1-1-3: Percentage of Inspections That do not Require Quality Control Follow Up FY2007-08 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 72.65% 98% 98% 98% 98% 98% Outcome 1-1-4: Percentage of Deficiency Letters Sent Out within Five Business Days of Receiving the Application FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 88% 88% 88% 88% 88% 88% Outcome 1-1-5: Average Age (Days) of Closed Investigations FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 65 65 65 65 65 65 Objective 2: Conduct Successful Investigations Division of Agent and Agency Services: Outcome 1-2-1: Average Number of Investigations Completed per Investigator FY2013-14 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 71.3 114 114 114 114 114 5 Outcome 1-2-2: Average Direct Cost of Investigations Operations per Completed Investigation FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline $1,470 $935 $935 $935 $935 $935 Division of Public Assistance Fraud: Outcome 1-2-3: Public Assistance Dollars Withheld as a Result of Investigation (in Millions) FY2013-14 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline $26.355 $26.355 $26.355 $26.355 $26.355 $26.355 Outcome 1-2-4: Dollar Amount of Loss Due to Fraud Referred for Administrative Hearing (in Millions) FY2013-14 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline $2.852 $2.852 $2.852 $2.852 $2.852 $2.852 Outcome 1-2-5: Dollar Amount of Loss Due to Fraud Referred to SAO for Prosecution (in Millions) FY2013-14 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline $6.863 $6.863 $6.863 $6.863 $6.863 $6.863 Outcome 1-2-6: Number of Investigations Completed FY2013-14 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 2,912 2,912 2,912 2,912 2,912 2,912 Division of Workers’ Compensation: Outcome 1-2-7: Number of Employer Investigations Conducted FY 2009-10 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 30,000 32,000 32,000 32,000 32,000 32,000 Investigative and Forensic Services: Fire and Arson Investigations Outcome 1-2-8: Percentage of Arson Cases Cleared FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 20% 20% 20% 20% 20% 20% Investigative and Forensic Services: Forensic Services Outcome 1-2-9: Average Turnaround Time for the Bureau of Forensic Services FY2020-21 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 10 days 10 days 10 days 10 days 10 days 10 days 6 Investigative and Forensic Services: Insurance Fraud Outcome 1-2-10: Number of Arrests FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 1,224 1,224 1,224 1,224 1,224 1,224 Outcome 1-2-11: Number of Presentations Submitted for Prosecution FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 1,260 1,320 1,320 1,320 1,320 1,320 Outcome 1-2-12: Amount of Court Ordered Restitution (in Millions) FY2011-12 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline $42.788 $42.788 $42.788 $42.788 $42.788 42,788 Outcome 1-2-13: Requested Restitution as a Percentage of Legislatively Approved Budget FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 200% 200% 200% 200% 200% 200% Investigative and Forensic Services: Office of Fiscal Integrity Outcome 1-2-14: Percentage of Investigations That Result in Action Taken Against the Investigative Target FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 50% 50% 50% 50% 50% 50% 2) Foster Open Government Through Financial Accountability and Transparency Objective 3: Responsibly Steward Taxpayer's Funds Division of Administration: Outcome 2-3-1: Percentage of DFS Contracts Sampled for Review by the Division of Administration’s Contract Administration Manager That Meet the Division of Accounting and Auditing Accountability Standards FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 80% 88% 90% 90% 95% 95% Division of Treasury: Deposit Security Outcome 2-3-2: Percentage of Qualified Public Depositories Analyses Completed within 90 Days FY2011-12 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 100% 100% 100% 100% 100% 100% 7 Outcome 2-3-3: Percentage of Collateral Administrative Program Transactions Completed within Three Business Days FY2011-12 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 97% 97% 97% 97% 97% 97% Division of Treasury: State Funds Management and Investment Outcome 2-3-4: Amount by which the Treasury’s Investment Pool Exceeded the Blended Benchmark for a Rolling Three-Year Period FY2011-12 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 0.2% 0.2% 0.2% 0.2% 0.2% 0.2% Outcome 2-3-5: Percentage of Core Accounting Processes that Meet Established Deadlines and Standards for Accuracy FY2011-12 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 98% 98% 98% 98% 98% 98% Division of Risk Management: Outcome 2-3-6: Average Loss Adjustment Expense per Claim Worked FY2015-16 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline $1,850 $1,850 $1,850 $1,850 $1,850 $1,850 Division of Rehabilitation and Liquidation: Outcome 2-3-7: Administrative Costs as a Percentage of Total Assets Entrusted to the Receiver FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 2% 2% 2% 2% 2% 2% Outcome 2-3-8: Distributions, Including Early Access, as a Percentage of Cash and Cash Equivalents FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 25% 25% 25% 25% 25% 25% Outcome 2-3-9: Administrative Costs as a Percentage of the Amounts Recovered, Excluding Recoveries from Litigation FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 15% 15% 15% 15% 15% 15% 8 Outcome 2-3-10: Percentage of Service Requests, Excluding Public Records Requests, Closed within 30 Days FY 2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 80% 90% 90% 90% 90% 90% Division of Agent and Agency Services Outcome 2-3-11: Cost of Licensing Operations per Active License FY2012-13 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline $4.83 $2.96 $2.96 $2.96 $2.96 $2.96 Outcome 2-3-12: Average Number of Applications Processed per Licensing FTE FY2013-14 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 2,647 3,200 3,200 3,200 3,200 3,200 Division of Public Assistance Fraud: Outcome 2-3-13: Return on Investment FY2020-21 FY2020-21 FY2021-22 FY2022-23 FY2023-24 FY2024-25 Baseline 500% 500% 650% 650% 650% 650% Objective 4: Promote Transparency Through Technology Office of the General Counsel, Public Records Unit: Outcome 2-4-1: Percentage of Public Records Available by Email or Electronic Media