De Bijenkorf 1 Ruud de Weerd Manager Loss Prevention Safety and Security De Bijenkorf Ruud de Weerd 2 • 1986-1998 Ahold • Coordination drivers board members • Close protection board • 1998-2008 Albert Heijn • Loss prevention consultant • Investigator internal fraud • Security standards & Technique responsible • 2008-2016 Bijenkorf • Loss Prevention manager • Security • Safety Selfridges Group Limited 3 Holt Renfrew (Canada, 1837, 9 stores, since 1986) Selfridges (UK, 1909, 4 stores, since 2003) Brown Thomas (Ireland, 1848, 7 stores since 1971, Arnotts 1 store since 2015) De Bijenkorf (NL, 1870, 7 stores, since 2011) Stores 4 Service 5 Platform for brands 6 Facts 7 . 7 stores, 1 web shop . 1 distribution centre . 101.000 M2 sales area . 2.100 fte. over 3.500 employees . 26.000.000 annual visitors . 8 mil buyers . 450.000 members of Bijenkorf Card . 300.000 products . 850 brands Loss prevention department 8 . Manager . Security . Safety . Stock takes . Internal fraud responsible . Datamining analyses . Investigations . Bijenkorf security in Stores . Functional reporting to LP manager) . Third party security LP department strategy 9 . Shrink . 2008 situation 15 mil. Sales price . 2015 situation 7 mln . Store plans . Target 20 . DM responsible . Support by LP department . Coaching . Mystry Shop Lifting . Support on plans: . Investments to support store plans . Tagging . Access control . Camera’s . Pilots like RFD or Indyme Cosmetics in open sale 10 Maastricht Indyme 11 . Store plan reports issue on cosmetics . All brands, Chanel, Dior Lancome . Action plan made . Counting . Camera’s . Guards . Staffing/training . Indyme . Technique . Training . Reporting . Fine tuning . Results Technique installed 12 . Viber detection . Wifi transmitters . Pagers . Reporting tool . Detection after two touches . Direct signal on pager . Action required from staff or security How does it look 13 How does it look 14 Reporting 15 event type TCH-Dames ChanelTCH-Heren ChanelTCH-LancomeTCH-DiorTCH-Heren LinksTCH-Heren MiddenTCH-Heren RechtsTCH-Dames LinksTCH-Dames MiddenTCH-Dames Rechts Store-OpenStore-CloseTotal alarm Events 84 35 29 20 19 6 4 22 52 10 Total alarm Events during 10:00 21:00 79 34 27 19 19 6 4 22 52 10 store opening hours From To 10:00 11:00 12 4 110 0 0 2 2 0 11:00 12:00 11 6 201 1 0 3 5 3 12:00 13:00 10 4 114 3 0 2 8 1 13:00 14:00 7 4542 0 02 3 0 14:00 15:00 15 7 643 0 1 3 7 1 15:00 16:00 8 4645 1 13 8 0 16:00 17:00 8 0 301 1 0 5 13 2 17:00 18:00 5 4352 0 12 6 2 18:00 19:00 3 1001 0 10 0 1 19:00 20:00 0 0000 0 00 0 0 20:00 21:00 0 0000 0 00 0 0 Total alarm Events during store opening hours 79 34 27 19 19 6 4 22 52 10 First results 16 . Better Staffing . Reporting used for planning staff and security . Planning on busiest day and moment of the day . More attention from security . Daily counts on hot items Shrinks results . 2015 Q1 ytd 1,95% vs 0,40% average all stores (31k Loss) . 2016 Q1 ytd 1,02% vs 0,37% average all stores (16k Loss) Sales opportunity . 13% vs budget 1,1% vs LY.