2018 TRI-RAIL ON-BOARD SURVEY Final Report September 2018 Prepared by: TABLE OF CONTENTS EXECUTIVE SUMMARY ........................................................................................................ ES-1 1.0 INTRODUCTION .................................................................................................................... 1 1.1 Tri-Rail System ................................................................................................................... 1 1.2 Scope of the Survey Effort .................................................................................................. 3 1.3 Previous Tri-Rail On-Board Surveys .................................................................................... 3 2.0 SURVEY DESIGN AND METHODOLOGY ............................................................................... 4 2.1 Sampling Plan .................................................................................................................... 4 2.2 Survey Instrument............................................................................................................... 5 2.3 Survey Pretest .................................................................................................................... 7 2.4 Minimization of Non-Response Bias .................................................................................... 7 3.0 SURVEY IMPLEMENTATION ................................................................................................. 9 3.1 Staff and Supervisor Training .............................................................................................. 9 3.2 Implementation of the On-Board Survey .............................................................................. 9 4.0 SURVEY RESULTS AND DATA ANALYSIS .......................................................................... 11 4.1 Survey Response ............................................................................................................. 11 4.2 Passenger Counts ............................................................................................................ 12 4.3 Raw Data Input ................................................................................................................. 16 4.4 Data Editing and Processing ............................................................................................. 16 4.5 Trip Purpose and Access/Egress Modes............................................................................ 16 4.6 Station Origin-Destination Analysis ................................................................................... 22 4.7 Non-Station Origin-Destination Results ............................................................................. 26 4.8 Other Survey Question Results ......................................................................................... 55 4.9 Customer Opinions and Preferences ................................................................................. 81 4.10 Parking Counts ............................................................................................................... 86 4.11 Comparison with Previous Survey Efforts ........................................................................ 87 i LIST OF TABLES Table 2-1: Survey Train Assignments ........................................................................................... 5 Table 4-1: Northbound Passenger Counts by Time of Day ........................................................... 12 Table 4-2: Southbound Passenger Counts by Time of Day .......................................................... 13 Table 4-3: Passenger Counts - Directional Splits ........................................................................ 14 Table 4-4: Passenger Counts - Station Utilization ....................................................................... 15 Table 4-5: Stations Ranked by Passenger Counts ....................................................................... 15 Table 4-6: Trip Purpose to Tri-Rail by Station ............................................................................. 17 Table 4-7: Mode of Station Access by Trip Purpose .................................................................... 18 Table 4-8: Mode of Access by Station ......................................................................................... 19 Table 4-9: Mode of Egress by Station ......................................................................................... 20 Table 4-10: Mode of Station Egress by Trip Purpose ................................................................... 21 Table 4-11: Trip Purpose from Tri-Rail by Station ........................................................................ 22 Table 4-12: Control Totals - Southbound Trips ............................................................................ 23 Table 4-13: Control Totals - Northbound Trips ............................................................................ 23 Table 4-14: Expanded Origin-Destination Station Pairs (both directions) ...................................... 25 Table 4-15: Response Rate Summary of Survey Questions ......................................................... 55 Table 4-16: Q1: I originally started this one-way trip at: ............................................................... 56 Table 4-17: Q3: To get to Tri-Rail I arrived by: ............................................................................ 57 Table 4-18: Q6: I will leave the Tri-Rail station by: ...................................................................... 58 Table 4-19: Q7a: Is this journey part of a round trip that you will make today? ............................. 59 Table 4-20: Q7b: If yes, please check all services that you will use on the return leg of the trip: ... 60 Table 4-21: Q8: I will finish this one-way trip at: .......................................................................... 61 Table 4-22: Q10a: The fare I used for this one-way trip was: Fare ............................................... 62 Table 4-23: Q10b: The fare I used for this one-way trip was: Fare Medium .................................. 63 Table 4-24: Q10c: The fare I used for this one-way trip was: Fare Type ....................................... 64 Table 4-25: Q11: Are you traveling with other people that are not filling out the survey? .............. 65 Table 4-26: Q12: I have been riding Tri-Rail: ............................................................................... 66 ii Table 4-27: Q13a: I typically ride Tri-Rail: Times per Day ............................................................ 67 Table 4-28: Q13b: I typically ride Tri-Rail: Days per Week ........................................................... 68 Table 4-29: Q13c: I typically ride Tri-Rail: Days per Month .......................................................... 69 Table 4-30: Q15: I live/stay in South Florida: .............................................................................. 70 Table 4-31: Q16: I am: Male or Female ....................................................................................... 71 Table 4-32: Q17: My age is: ....................................................................................................... 72 Table 4-33: Q18: My race is best described as: ........................................................................... 73 Table 4-34: Q19: Total vehicles own by people in my home: ....................................................... 74 Table 4-35: Q20: I could have traveled by car but chose to ride tri-rail instead: ............................ 75 Table 4-36: Q21: I have a driver's license ................................................................................... 76 Table 4-37: Q22: I graduated: ..................................................................................................... 77 Table 4-38: Q23: What is your current employment status? ......................................................... 78 Table 4-39: Q24: My household's total annual income is: ............................................................ 79 Table 4-40: Q25: I filled out another survey card earlier today: .................................................... 80 Table 4-41: Response Rate Summary of Opinion Questions ........................................................ 81 Table 4-42: Likelihood to Recommend Tri-Rail ............................................................................ 82 Table 4-43: Station Conditions ................................................................................................... 83 Table 4-44: Train Conditions ...................................................................................................... 84 Table 4-45: Customer Service .................................................................................................... 85 Table 4-46: Station Parking Counts ............................................................................................ 86 Table 4-47: Comparison of Passenger Counts ............................................................................ 87 Table 4-48: Comparison of Trip Length ....................................................................................... 88 iii LIST OF FIGURES Figure 1-1: Tri-Rail System Map ................................................................................................... 2 Figure 4-1: Address/Intersection Origin Map for the Region ........................................................