User’s Guide NPD5037-01 EN AL-C300 Series User's Guide Contents Contents Introduction Selecting and Using Print Media.............. 41 Envelopes............................. 41 Where to Find Information................... 4 Other paper........................... 41 Warning, Caution, Important and Note.......... 4 Custom paper size....................... 42 Prerequisites of Description in This Manual....... 4 Abbreviations of Operating Systems............ 4 Printing Tasks Note For This Publication.................... 5 Basics of Printing......................... 44 Setting the Main Screen................... 45 Setting the More Options Screen............ 46 Important Instructions Setting the Maintenance Screen............. 48 Important Safety Instructions................. 6 Setting Advanced Features................... 49 Setting up the printer..................... 6 Printing multiple print jobs at one time. 49 Finding the place for the printer............. 7 Printing a booklet (AL-C300DN only). ..... 49 Using the printer........................ 7 Using the Reserve Job function............. 50 Handling the consumable products and Printing with an overlay.................. 51 maintenance parts........................ 8 Printing directly from a USB memory.......... 52 Safety Information......................... 9 Using EPSON Status Monitor................ 53 Laser safety labels........................ 9 Accessing EPSON Status Monitor........... 53 Internal laser radiation.................... 9 Notice Settings......................... 54 Ozone safety............................ 9 Tray Icon Settings....................... 54 Restrictions on Making Copies................ 9 Cancelling a Print Job...................... 54 From the printer........................ 54 Getting to Know Your Printer From the computer...................... 55 Printer Parts............................. 11 Front and right side view.................. 11 Uninstalling and Installing Software Inside the printer....................... 11 Uninstalling Software...................... 56 Rear and left side view.................... 11 Installing Software........................ 56 Control panel.......................... 13 Installing the PostScript printer driver with Using the Control Panel.................... 15 Windows............................. 56 Accessing the control panel menus........... 15 Installing the PostScript printer driver with Language............................. 16 Mac OS X............................. 58 System Information..................... 16 Installing the PCL printer driver (For USB Memory.......................... 17 Windows only)......................... 58 Quick Print JobMenu.................... 19 ConfidentialJobMenu.................... 19 Troubleshooting Common Settings. .................. 19 Printer Settings......................... 25 Checking Printer Status..................... 60 Admin Settings......................... 35 Status and error messages on the control panel Bookmark Menu........................ 36 .................................... 60 Printing a status sheet.................... 65 Clearing Jammed Paper..................... 66 Loading Paper B (Cover B)............................ 67 Available Paper and Capacities............... 37 D (Cover D)........................... 67 Loading Paper............................ 39 C1 (Cassette 1), C2 (Cassette 2)............. 68 Paper cassette.......................... 39 E (Cover E)............................ 69 MP tray.............................. 40 Paper Does Not Feed Properly................ 70 2 AL-C300 Series User's Guide Contents Power and Control Panel Problems............ 70 Printable area.......................... 88 The ready light does not turn on............ 70 Fonts................................ 89 The Printer does not turn off............... 71 Environmental......................... 89 The Printer Does Not Print.................. 71 Supported operating systems............... 89 Support Mode Settings using the control panel Ready light is off and nothing prints.......... 71 .................................... 90 The ready light is on but nothing prints. 71 Consumable Products, Maintenance Parts, and Printout Problems......................... 72 Options................................ 93 Print quality is poor..................... 72 Consumable products.................... 93 The printout is not what you expected........ 73 Maintenance parts...................... 94 Printing in the PostScript 3 Mode Problems...... 75 Options.............................. 94 The printer does not print correctly in the Copyright and Trademarks.................. 95 PostScript mode........................ 75 Standard and approvals..................... 96 The printer does not print................. 75 The printer or its driver does not appear in Software License Terms..................... 96 utilities in the printer configuration (Mac OS Open source software licenses.............. 96 only)................................ 76 The font on the printout is different from that Where To Get Help on the screen.......................... 76 The printer fonts cannot be installed......... 76 Contacting Epson Support................... 97 The edges of texts and/or images are not Before contacting Epson.................. 97 smooth. ............................ 76 Help for users in Europe.................. 97 The printer does not print normally via the Help for users in Taiwan.................. 97 USB interface.......................... 77 Help for users in Singapore................ 98 The printer does not print normally via the Help for users in Thailand................. 99 network interface....................... 77 Help for users in Vietnam................. 99 An undefined error occurs (Mac OS only)..... 77 Help for users in Indonesia................ 99 Other Problems.......................... 78 Help for users in Hong Kong.............. 100 The optional product is not available......... 78 Help for users in Malaysia................ 101 Correcting USB problems................. 78 Help for users in the Philippines........... 102 Cannot access the shared printer............ 79 Replacing Consumable Products/Maintenance Parts................................... 80 Precautions during replacement............. 80 Cleaning the Printer....................... 80 Cleaning the roller...................... 80 Cleaning the exposure window............. 81 Transporting the Printer.................... 83 For short distances...................... 83 For long distances....................... 84 Installing Options......................... 84 Optional paper cassette unit............... 84 CompactFlash memory................... 85 Appendix Technical Specifications.................... 87 General.............................. 87 Printer............................... 87 Controller............................. 87 Electrical............................. 88 3 AL-C300 Series User's Guide Introduction Note Introduction contains important information and useful tips on the operation of your printer. Where to Find Information Prerequisites of Description in This Setup Guide Manual Provides you with information on assembling the printer and installing the printer software. The following illustrations and screenshots are used in this guide unless otherwise indicated. User’s Guide (this manual) ❏ AL-C300DN Provides you with detailed information on the printer’s functions, optional products, maintenance, ❏ Windows 7 troubleshooting, and technical specifications. Network Guide Abbreviations of Provides network administrators with information on both the printer driver and network settings. Operating Systems Font Guide In this manual, the following abbreviations are used. Provides you with information on fonts used on the printer. Windows 8.1 Microsoft Windows 8.1 Operating System ® ® Online Help for printer software Windows 8 Microsoft Windows 8 Operating System ® ® Click Help for detailed information and instructions on the printer software that controls your printer. Online Windows 7 Microsoft® Windows® 7 Operating help is automatically installed when you install the System printer software. Windows Microsoft Windows Vista Operating Vista System ® ® OSS Windows XP Microsoft® Windows® XP Operating Provides the detailed explanation about the open source System software programs contained in this printer. Windows Microsoft Windows Server 2012 R2 Server 2012 Operating® System ® R2 Warning, Caution, Windows Microsoft® Windows Server® 2012 Important and Note Server 2012 Operating System Windows Microsoft Windows Server 2008 R2 Server 2008 Operating® System ® !Warning R2 must be followed carefully to avoid serious bodily injury. Server 2008 Microsoft Windows Server 2008 Operating® System ® !Caution must be observed to avoid bodily injury. Server 2003 Microsoft® Windows Server® 2003 c Important Operating System must be observed to avoid damage to your equipment. 4 AL-C300 Series User's Guide Introduction Windows Generic name of operating systems above Mac OS X OS X Mavericks v10.9.x Mac OS X OS X Mountain Lion v10.8.x Mac OS X Generic name of Mac OS X v10.9.x, Mac OS X v10.8.x, Mac OS X v10.7.x, Mac OS X v10.6.8 Note For This Publication No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. No patent liability is assumed with respect to the use of the information