Foreign Companies :- THE GROUP AND ITS EMPLOYEES BECOMING THE PREFERRED EMPLOYER Carrefour aims to become a benchmark in terms of human resources management and social responsibility in all the countries where it operates. Attracting, training, supporting and retaining loyalty while remaining open to people from a diverse range of backgrounds: the Group does its utmost to ensure that all of its 410,000 employees, the leading customer ambassadors for our banners, fulfil their potential and perform to the best of their abilities. GIVING PRIORITY TO LOCAL EMPLOYMENT As local stakeholder, Carrefour recruits 90% of its employees in its store catchment areas. The Carrefour recruitment policy is based on equal opportunity, and the Group gives those from all backgrounds a chance to succeed, with or without qualifications. Recruitment methods are based in part on practical exercises, which allow future employees to directly demonstrate their skills. A COMMITTED EMPLOYER FOR MOTIVATED EMPLOYEES Committed to responsible, ethical commerce By opting to work for Carrefour, employees are choosing a responsible company that incorporates its sustainability policy into all of its business lines. The Group complies with ethics derived from broad universal principles and key documents established by international governmental organisations, including the Universal Declaration of Human Rights, the International Labour Organisation (ILO), the United Nations Global Compact and the OECD guidelines. Choosing Carrefour also means opting to work for a company that respects ethical principles. At the beginning of 2010, the Carrefour Code of Business Conduct was fully revised in line with the Group’s new values. This code aims to formalise both a framework within which the Carrefour Group can carry out its business activities and an ethical context within which all Group employees must carry out their professional activities on a daily basis. A Group Ethics Committee and Country Ethics Committees, bodies designed to verify and assess the application of our principles of business conduct, were also recently set up to ensure compliance with Carrefour’s Code of Business Conduct wherever we conduct business. Values and ethics are the subject of regular communications from our Business Units, some of which have also organised training campaigns. Committed to diversity With over 120 different professions, the Group offers job, training and career opportunities for all segments of the population, including young people, seniors, men, women, graduates, the self-taught and those with disabilities. Carrefour gives people from all backgrounds the chance to succeed via a proactive policy that includes the implementation of recommendations from the Corporate Diversity Charter (Charte de la diversité en entreprise) signed by the company in 2004. Accepting and managing diversity has been part of daily life at Carrefour for many years, and more than 100 nationalities have a presence in our stores, comprising men and women of all ages and from all backgrounds. The diversity of store employees reflects Carrefour’s proactive policy on fighting all forms of discrimination. As such, we provide opportunities to people from all backgrounds in all countries where the Group operates. This policy promotes access to employment for those who have difficulty finding work. Committed to youth employment Each year, Carrefour provides jobs to young people through work/study contracts. In France, the hypermarkets’ “Carrefour School” provides in-store practical and theoretical training as department employee or a checkout assistant to young people. Nearly 50% of these young people are recruited at the end of their training, offering a foot on the ladder to stable employment As part of the 2009-2010* Youth Employment Plan in France, the Group agreed to recruit 4,000 young people through work/study programmes. By signing the Espoir Banlieues* Plan in 2008, Carrefour took action to recruit young people from underprivileged areas. By the end of 2010, more than 7,800 young people from underprivileged neighbourhoods were recruited, of which 6,000 with permanent and fixed-term contracts. Committed to helping those with disabilities enter the workplace Carrefour hypermarkets signed their first Mission Handicap agreement in 1999. More than 10 years later, Carrefour banners in France, Poland, Turkey, Spain, Italy, Brazil, Columbia, Malaysia and many other countries now take part in programmes to help those with disabilities enter and remain in the workforce. In 2009, French hypermarkets received a professional inclusion award presented by the APAJH (a French association for adults and young people with disabilities) in recognition of Carrefour’s Mission Handicap programme’s various initiatives. In addition, in Spain, the Carrefour Solidarity Foundation also received an award in 2010 for its commitment and initiatives to help those with disabilities find employment and enter the workforce, and particularly for its initiative in Malaga for those with autism. Today, more than 9,700 people with disabilities are employed by Carrefour in Europe. Committed to helping people find employment In 2009, the Carrefour Group and Pôle Emploi (France’s national employment agency) signed a national framework agreement to develop joint initiatives that promote the hiring of jobseekers, especially those who encounter difficulties finding work. In 2010, this agreement provided 336 young people, who were preselected by local initiatives, with jobs to work in Carrefour stores in France. In Spain, a partnership agreement was signed with the public authorities to provide at-risk individuals with comprehensive internships in the retail field. Committed to solidarity Choosing Carrefour also means opting to work for a socially-responsible company. Supported by the daily or periodic involvement of Group employees, the Carrefour Foundation operates in three fields: nutrition, social inclusion and social responsibility. In France, a dedicated entity, Carrefour des Solidarités, was established by the hypermarkets and supermarkets to coordinate their social actions. In addition, these banners support their employees during difficult times in their lives. The Carrefour Solidarity Fund provides assistance to employees facing temporary or extraordinary challenges. BUILDING A PROFESSIONAL FUTURE WITH CARREFOUR Carrefour’s ambitious training plan supports the company’s drive for excellence among both its management and its highly professional teams. Training for development: helping employees develop skills at all levels and in all company businesses. Each year, Carrefour hires many people without professional qualifications and offers them a wide range of jobs plus substantial opportunities for development through training. Today, more than 50% of Group managers have risen through the ranks by means of internal promotion. With its wealth of cultural and social diversity, the Group maintains a proactive policy that offers opportunities for those from all backgrounds. Furthermore, training for those employees with reading and writing difficulties allows them to expand their employment opportunities and facilitates their integration in society. The Group has established training programmes to help young people without formal qualifications find stable jobs that provide a sense of responsibility. By taking into account their professional experience, they can also earn a diploma. In France, more than 1,000 supermarket employees have earned a Professional Qualification Certificate (PQC) since 2004. Carrefour enables all employees to receive training throughout their careers so as to expand their skills and grow within the company. Helping employees energise their careers Carrefour’s equal opportunity policy also means managing careers in a fair, effective manner. In fact, 75% of Group directors in France have risen through the ranks by means of internal promotion. This policy is based on the implementation of standard practices in career management, beginning with an annual assessment interview. This tool allows employees’ skills to be more effectively evaluated, ensuring that their progress within the Group is in line with their desired goals. Carrefour has also put in place career committees in each country where it operates. The aim is to discuss possible employee career-path changes, and to have a more fair view of the employee’s potential. PROMOTING EMPLOYEE WELL-BEING Carrefour aims to boost workplace well-being by constantly communicating with employees and their representatives In compliance with Group values, this policy makes a major contribution to increasing motivation and collective and individual performance. Committed to the respect for fundamental rights The recognition and respect for fundamental human and trade-union rights is an integral part of the Group’s culture. In 2001, these principles were formalised by agreements signed with the International Labour Organisation (ILO) and Union Network International (UNI). Since then, Carrefour and UNI have worked together to make sure that these obligations are met in all countries where the Group operates. Carrefour maintains an ongoing, constructive and beneficial dialogue with UNI on this matter. Consultation at all levels The Carrefour Group is actively involved at all levels of consultation regarding both social dialogue and negotiation: • at the business level, Carrefour is a member of Eurocommerce (European Trade Federation) and is an active participant in European-sector