YELP REVIEWS Individual Location Stats: 8/1/15 – 6/1/17 Mall 205 (Eastside Hospital) Filtered: Mall 205 (Eastside Hospital) UNfiltered: 5 = 50 5 = 18 4 = 8 4 = 0 3 = 1 3 = 3 2 = 0 2 = 0 1 = 7 1 = 11 Washington Square (Westside) Filtered: Washington Square (Westside) UNfiltered: 5 = 26 5 = 36 4 = 4 4 = 1 3 = 0 3 = 0 2 = 0 2 = 0 1 = 3 1 = 6 Totals: 5 Star = 130 (650) 4 Star = 13 (52) 3 Star = 4 (12) 2 Star = 0 (0) 1 Star = 27 (27) Total 174 (741) = 4.26 Stars (5-Star Unfiltered HEC2 Review) Casey H. Portland, OR 0 friends 4 reviews 5/30/2017 Dr. Tripp at the Hannah Pet Society has been a great behavioral Dr. At first it took some time to fully understand his perspective on our pet. However, after a few sessions it was apparent that he was top of his field and really thought creatively about our animal and what made him different than the norm. He was able to ask the right questions and provide great scenarios that allowed him to really learn our pet and his struggles. The result has been remarkable and our pet's quality of life has changed drastically for the better. By no means was this an easy fix, it took a lot of participation on our part with the guidance of Dr. Tripp. Can't say enough about this service and the change it has brought to our household. - Comment from Fred W. of Hannah the Pet Society Business Owner 5/31/2017 Casey--thanks for taking the time to write this review and for the shout out for Dr. Tripp, who is one of the true leaders in the Pet behavior field. Also, on behalf of your Hannah Pet, we want to give YOU a shout out---it takes a lot of effort and time to work on challenging behavior issues and you deserve a lot of credit for making that commitment! Fred (5-Star Unfiltered HEC2 Review) M C. Fresno, CA 53 friends 14 reviews 5/18/2017 We have saved so much money here. And the quality of care is top notch. Everything from training, behavior specialist, food and vet care all in one place! - Comment from Fred W. of Hannah the Pet Society Business Owner 5/23/2017 MC-thanks for endorsing the value of our program--which is a great deal! Fred (5-Star Unfiltered HEC2 Review) George J. Aurora, OR 0 friends 1 review 5/14/2017 We have been with Hannah Pet Society for over a year now and really appreciate all they do for our 2 dogs. There is never a problem getting in to have them taken care of. The staff is friendly and very helpful. We have been to both locations in Oregon and like them both. They have people available 24/7 for you and your pets needs. Keep up the fantastic care and service. - Comment from Fred W. of Hannah the Pet Society Business Owner 5/15/2017 George--our entire team really appreciates your taking the time to write this review! Fred (5-Star Unfiltered HEC1 Review) Summer L. Portland, OR 37 friends 1 review 5/12/2017 This review has been a long time coming. My husband and I signed our two animals up for Hannah a few years ago and LOVED this service. We paid $185/mo and everything was covered - food, exams, medication, checkups, surgery, vaccinations, etc. The piece of mind knowing 1) could immediately bring in my animal if there was ever any concern (no matter how big or small) and 2) would be 100% covered for any issues that may have resulted - was worth every penny. There isn't any other service like this that covers both preventative, routine care as well as illness and injury. We recently had to leave this service because we moved to Hawaii where Hannah isn't offered. Hannah even made good on helping us prepare our animals for this trip (which required some special tests to be performed that aren't usually covered). The extra mile was felt and so very appreciated! So...after going through the long, confusing review of different pet insurance providers the last week, I can't tell you how much I miss this service. Please come to Hawaii, Hannah! We need you! Like in other reviews, things haven't been perfect along the way, but it's a growing company with an innovative model that is totally breaking conventional thinking about how we care for our pets. It's expected to have some bumps along the way. But they are open to hearing feedback and conduct ongoing customer service reviews to improve your customer experience. They're getting there. I would encourage any person who is considering this service to ignore the old, poor reviews and pay attention to the new ones. The more people to participate the more likely they will expand and further improve on their services. All pets deserve Hannah level care. Thanks for all you do! - Comment from Fred W. of Hannah the Pet Society Business Owner 5/15/2017 Summer--thank you for writing this very nice review and for sticking with us as we went through our growing pains (and we had some, and the process to get better never ends). Hannah's is a market disruptive new idea in a very emotional area, because Pets are viewed by most people, and certainly by everybody here at Hannah's, as a member of the family. But it is an idea worth fighting for, because for our Members, the risk of euthanization for economic reasons is eliminated and the cost of Pet ownership is reduced. The unfortunate reality is that owning a Pet can be very expensive, particularly if a medical problem arises, which often can cost thousands of dollars to treat, which many people simply cannot afford. Our unique program is not "insurance"---it is better. As I am sure you have discovered, the Hannah program provides much broader health care coverage, at much lower cost, than the various Pet insurance programs in the marketplace, especially if you take into account all of the deductibles, co-pays, limits and exclusions that are an integral part of those programs. (Its easy for anyone to compare coverage breadth and costs--just get quotes for your Pet on our web site and on the web sites for the various insurance companies). We know we are accomplishing our mission of enabling more Pets to have forever homes with the right families, because Members like you tell us so. Hopefully we will be in Hawaii in the not too distant future!! Fred (1-Star Filtered HEC1 Review) Kristy S. Portland, OR 0 friends 1 review 5/11/2017 I felt really forced to join in. I hate payments, the last thing I want to do is make a payment. At the moment Currently, I rather pay everything in full price. When I came in for a free visit, everyone was super kind and told me everything I needed to know and what the bumps were on my cat (found out he's allergic to fleas). When I asked them about how much the medications they had to offer... They said they could not give it to me because I am not a part of their membership. What the heck? Banfield will always offer people to pay everything up front if you don't want to join the membership. Banfield charged me $49 to join and $25/per month. Hannah wanted to charge me $100 to join and $30/per month because there's more options.. but I didn't even care for their more option choices. I have a cat. He doesn't need any training/teaching.. or food delivered to my door. I'm not a lazy fat a**, I can do it myself. I remember refusing Banfield membership the first time, and they still offered me everything I needed for my cat that I had to pay for up front. Then I decided to join. 1-2 years later I called Banfield asking to drop out from the membership because I don't have any money to pay for the payments (I go to school 27-30 hours a week -not getting paid- and I work $10 an hour for 22 hours a week..I also have to pay for rent, bills, etc.) They replied "of course, but you have still $200 left that your monthly payments haven't covered yet for cats shots and treatments. You'll have to pay that in order to cancel" RAD awesome, I did it in no time. That canceling fee was understandable, but from what I hear.. Hannah just WANT extra money just so you can cancel for them. Even if you have paid everything off for all the treatments with the monthly payments. it don't matter.. you'll still handing them that stupid $700 or whatever they are asking. No thanks. And asking people to turn in their pets remains? Uhhhh seriously? Yeah people lie about their pets death, but asking people to bring in their body is so stupid. I lied to them saying I didn't have money to join membership and I'll come back next time.. and they totally pushed me and set an appointment with me to sign up. Urgh I don't want membership. I just want to pay everything in whole. And the fact they refuse to let me get the stuff my cat needed because i don't want to be in their stupid membership is stupid.