To be read in conjunction with North Investment Guarantee North North Investment Options Investment Investor Directed Portfolio Service Guide and Financial Services Guide Issue Number 3, 10 May 2010 Contents NMMT is the operator of the North IDPS and issuer of this North IDPS Guide. NMMT operates and will interact with you 2 North via North Online. NMFM is the issuer of the North Guarantee and the North 3 North Investment Investment Guarantee PDS. The North Guarantee is a derivative and a separate financial product issued by NMFM. 6 At a glance NMMT and NMFM are both wholly owned subsidiaries of AXA Asia Pacific Holdings Limited. 8 Investing through North While investors can select the North IDPS without the North Guarantee, the North Guarantee is only available in 13 What risks apply to investing through an IDPS? conjunction with the North IDPS and is issued by NMFM directly to investors. 14 Fees and other costs If you apply for a Guarantee pursuant to the North Investment Guarantee PDS, NMMT will forward all information and transaction requests relevant to your 18 What else do you need to know? Guarantee application to NMFM. NMMT will also collect fees relating to the Guarantee on behalf of NMFM and when 20 Financial Services Guide applying for the Guarantee you will be authorising NMMT to forward those fees to NMFM. NMMT bears no responsibility nor incurs any liabilities in relation to the North Guarantee issued by NMFM. Throughout this IDPS Guide Obtaining up-to-date information References to: To be read as: AXA AXA Asia Pacific Holdings Limited, NMMT and Information in this North IDPS Guide that is not materially NMFM as appropriate adverse may change from time to time. This information Business day A day other than a Saturday, Sunday or a will be updated on north.axa.com.au and a printed copy public holiday of any updated information will be provided to you free of CPI The most recently published Consumer Price charge by contacting the North Service Centre via email Index (All Groups) at [email protected] or by calling us on 1800 667 841. EFT Electronic Funds Transfer If we make an increase to fees we will give you 30 days prior written notice. For any other material change, we will inform IDPS Investor Directed Portfolio Service you as soon as practicable, but no later than three months Investor, you An investor of North including any person you after the day the change takes effect. authorise to act on your behalf NMFM National Mutual Funds Management Limited NMMT, we, our, us NMMT Limited North A suite of products available from AXA Guarantee A Protected Growth guarantee or a Protected Investment guarantee issued by NMFM as described in the North Investment Guarantee PDS. North Investment North Investment Guarantee Product Guarantee PDS Disclosure Statement issued by NMFM North IDPS North Investor Directed Portfolio Service operated by NMMT North IDPS Guide North Investment Investor Directed Portfolio (this document) Service Guide and Financial Services Guide North Investment Offer available from AXA incorporating the North IDPS and North Guarantee North Investment The investment menu which lists the Options investment options available to you as part of the North IDPS and should be considered with the North IDPS Guide PDS Product Disclosure Statement Portfolio Your investments held through North IDPS North Investment Read all relevant documents North Investment North Investor Directed Portfolio Service Guide and Financial Services Guide General information document issued by NMMT. Sections highlighted throughout this document specifically relate to the Guarantees as described in the North Investment Guarantee PDS North Investment Guarantee Product Disclosure Statement Specific information regarding North’s Guarantee options and is issued by NMFM North Investment Options Provides a menu of investment options available via the North IDPS 1 North North has been developed to appeal to a wide range of North Online investors including those who have established their own Your North account is operated through North Online at self-managed super fund and require control and flexibility in north.axa.com.au. North Online allows you and your financial relation to their investments. adviser to enquire, transact and report on your North account. Transactions include: Investors wishing to protect their personal savings and completing a North application who are either retired or planning their retirement may ∙ switching investment options or rebalancing your portfolio select a Guarantee. ∙ ∙ maintaining your personal or account details North is an innovative investment solution from AXA, ∙ making investments using BPAY ®, EFT and direct debit. designed to offer you both the peace of mind that comes from capital protection (if a Guarantee option provided There are certain situations where we are required to sight your original signature (eg withdrawals). by NMFM is selected) as well as the financial rewards of growth-styled investment. By selecting either of North’s In addition to a wide range of transactions, you are able to log Guarantee options, you can protect your personal and onto North Online at any time to see how your investments retirement savings from market downturns. By selecting are performing. North’s guarantees, you also have the opportunity to All communications will be sent to you via North Online. lock in growth as a result of positive performance. They will be stored in your own online filing cabinet or displayed on the ‘News & Announcements’ page within North Online, providing easy access at any time. Communications will include: ∙ welcome letter ∙ transaction confirmations ∙ change of details confirmations ∙ annual statements, and ∙ annual audit reports. North is an online product. An integral part of this product is the provision of information and services through the internet. You will require internet access to use and maintain your account. ® Registered to BPAY Ltd ABN 69 079 137 518 2 North Investment Making the most of your savings Bringing your strategy to life North aims to provide a solution for all your savings needs, Together with your financial adviser, you will agree on a self-managed super funds or your personal savings. North is financial strategy to achieve your goals. North seeks to bring a simple, easy to use online service that provides access to a that strategy to life. North provides a single access point for range of over 130 investment options. a range of investment options across major asset classes, drawing on the specialist expertise of some of the world’s leading investment managers. If you have selected a Guarantee, you may choose one of four different Investment Strategies and will have access to a subset of over 40 investment options. Refer to North Guarantee – available only in Investment Guarantee PDS for further detail regarding conjunction with this IDPS the Investment Strategies. NMFM provides the optional Protected Investment and Protected Growth guarantees to North IDPS investors. These guarantee to return investments (net of upfront fees less any withdrawals, adviser remuneration or taxes paid) made via the North IDPS subject to the terms and conditions set out in the North Investment Guarantee PDS, issued by NMFM. The guaranteed amount is known as your Protected Balance. If you select a Protected Growth guarantee and the value of your Portfolio exceeds your Protected Balance on your Guarantee anniversary date, this positive investment performance will be locked in. If a Protected Investment guarantee is selected, you can lock in growth as a result of positive investment performance every two years. Further information on North’s Guarantee is detailed in the North Investment Guarantee PDS which can be found at north.axa.com.au. 3 North Investment Who can invest? Transacting on your account North is available to self-managed super funds, personal Financial adviser access investors, joint applicants, trusts and companies. Transactions can be completed by your financial adviser using North Online. If you would like to complete a transaction such Certain restrictions apply to the type of investors who can as a switch or change your details, there are two different nominate a Guarantee. Further information on North’s methods of transacting. This provides you with a choice on how Guarantee options are detailed in the North Investment your account is managed and by whom. You and your financial Guarantee PDS. adviser will need to discuss which option best suits your needs. The options available are: 1 Financial adviser initiated transactions with investor authorisation Making an application Your financial adviser (or their representative) will initiate Your financial adviser will complete an application with transactions online. They will obtain your signature on a hard you online. copy of the transaction instructions. The signed documentation There is no need for you to send any forms to AXA. Once your is retained by your financial adviser. Any transaction completed application is accepted you will receive a welcome letter and will be confirmed directly to you via North Online. password access to North Online – either by email or mail if you don’t provide an email address. It is important that you 2 Financial adviser transaction authority check all your details are correct. You can allow your financial adviser (or their representative) When applying for North you are required to meet certain to transact on your account on your behalf. This is only identification requirements stipulated by legislation. Copies of available where your financial adviser is appropriately licensed your identification documents, such as a copy of your driver’s and appropriately authorised by you. We will act upon any licence or passport will be retained by your financial adviser. instruction (excluding withdrawals and change of bank account details which can only be instructed by you, see pages 5 and 9 AXA is required to comply with the Anti-Money Laundering and for more details) received from your financial adviser in relation Counter-Terrorism Financing (AML/CTF) Act.