J ~ UKAS QUALITY "'''NAaUIIEHT AIRPORTS AUTHORITY OF INDIA NO.AAMjGMEjPIOjRTlj72j2014-15j Lt 0 dl4 February 2015. Shri Samit Gupta House No.1155, Sector 15B Chandigarh 160015 Sub: Reply to RTI Application of Shri Samit Gupta - Reg. Sir, Please refer to your RTI Application dated 22-12-2014 seeking information under RTI Act 2005. Reply received from the treated PIO(s), Chennai Airport, is enclosed herewith. In case, you are not satisfied with the information, you may file an appeal before the First Appellate Authority (FAA) as per Section 19(1) of the RTI Act, 2005 within 30 days from the receipt of this reply, whose name and address is given below: The Airport Director First Appellate Authority AAI, Operational Offices Meenambakkam Chennai Airport, Chennai - 600 016 (Phone: 044 - 2256.1122) Email:[email protected] Thanking you Yours faithfully End: As above ~ (Ir{q Iit- :L'1·l..·,S (<'fa-dfr ii\F{I;Qii\ ("t("tCOlldfi)/ (L. N. Tatwani) <JWJ~ ~ / General Manager Engg ac:r ~ ~ / Public Information Officer .3-TR. tr. ~ ~ / RTI Cell, Chennai Airport . Copy to: Public Grievance Officer, AAI, CHQ, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi' 110 003 - with reference to his emai/ dated 27-01-2015. I ih'cm : 044 - 2256 0008 ~ tfT~ ~ ~ : 2256 0551, ~ ~<F<ciIe~, _ 600 027. FAX: 044 - 2256 0008 EPABX : 2256 0551, Chennai Airport, Chennai _600 027. • Airports Authority of India Chennai Airport: Chennai - 600 027 Department of Commercial :H1'((-1"'1~ RI(fjICi qdCi ~ AAM/C.RTI/2014/ .3 11 03.02.2015 OFFICE NOTE Sub: Information requested under the RTI Act 2005 - Application of Shri. Samit Gupta, Chandigarh dated 22.12.2014. *************** Please refer to Note No.AAM/ENGG/GME/PIO/RTI/72/2014/19 dated 29.01.2015 on the above subject. In this regard, the information pertaining to Commercial Department, Chennai Airport is as under: SNo. Questions Answers 3. The reasons for allotting shops for As per policy decision of AAI, refreshment and beverages to the exclusive right to vendors who are charging Develop, Operate and exorbitant rates as compared to Maintain Food & Beverage rates in the open market and outlets at Chennai Airport passengers are being fleeced. has been awarded to one Master Concessionaire. 4. Why vending machines for tea, The tea, coffee vending coffee and cold drinks are not being machines are available installed by AAI in the airport within the snack bar counters premises for the convenience of the at various locations in passenger at affordable rate:s. Chennai Airport. The cold drinks vending machines are also separately available at various locations in Chennai Airport for the convenience of the passengers. 5. Copy of any approval taken from The required information is ministry of civil aviation for leasing not available at this office. renting out these shops which supply for refreshment and beverages at exorbitant rates. ~ l/J po) \ (S. undararajan) DGM (Commercial) GME (Civil) (Public Information Officer) AIRPORTS AUTHORITY OF INDIA CHENNAI AIRPORT: CHENNAI DEPARTMENT OF OPERATIONS No.AAM/GM(O)/RTI/2015/ I q ~ 05.02.2015 OFFICENOTE Sub: RTI application of Shri Samit Gupta, Chandigarh, dated 22.12.2014 - Reg• .... Reference is invited to GME(C) & PlO Office Note No.AAM/ENGG/GME/PIO/RTI/ 72/2014/19 dated 29.1.2015 enclosing therein the RTI application of Shri Samit Gupta. 2. It is submitted that the first 5 points raised are pertaining to AAl's Commercial Policy on leasing out F&B business outlets at various airports. If point no.6 is read in the context of above 5 points, we do not have any grievances received on the subject, however, in the absence of clarity on the subject and the period, we are herewith furnishing details of grievances received on F&B in respect of Chennai Airport for the year 2014. ~~\~ (ANIL GARG) DY.AIRPORT DIRECTOR-I GME (Civil) & PlO Encl: As above ,- = ~ PUBLIC GRIEVANCE REPORT FOR THE YEAR 2014 (Reply to RTI query) / Sl.no Date Category Name of the complaint Subject Action taken I , MS.MAHESWARPERI [email protected] Unbranded soft drinks served at Food outlet inside the Refer~d to Comml. Department to advise the outlet 1 22-05-2014 Grievance No 220 Terminal accordingly MR.PARTHASARATHYRAMASAMY Food options are limited TFSmaster concessionaire is in the process of opening 2 08-06-2014 Grievance No 328 [email protected] more food outlets at SHA Grievance No 312 MR.AJAZ MEMON M/s TFShas started operating a Bar in domestic terminal 3 25-07-2014 [email protected] At Domestic Terminal Restaurant and Bar not availiable a few months back MR. N.R. BALASUBRAMANIAN Through Comml. Department taken up with M/S. TFS, 4 27-07-2014 Grievance No 317 [email protected] At food counter balance amount not given subsequently settled between the pax and M/s TFS. Through Cornrnl. Department the issue is taken up with the concessionaire, subsequently M/s PK Hospitality MS. EMILY MASON wound up operations due contractual legal issues and 5 15-11-2014 Grievance No 574 [email protected] Sale of spoiled food informed pax accordingly. Complaint is on M/s Sapthagiri outlet, taken up through MS. KAYLAREED comml. Dept to seek clarification from the 6 25-11-2014 Grievance No 577 [email protected] Illegal sale of products and charged high rates concessionaire - Pending Through Comml. Department taken up with M/S~TFS, MR. NITIN SHENDE nitin interim reply sent, awaiting response from the F & B 7 02-12-2014 Grievance No 624 [email protected] Non-Hygienic food served at TFS concessionaire - Pending. Suitably warned to maintain hygeine, subsequently M/s PK Hospitality wound up operations due contractual 8 03-12-2014 Grievance No 630 MR. ARVIND INAMDAR arvindinarr Hygienic issue in food served legal issues and informed pax accordingly. Suitably warned to maintain hygeine, subsequently M/s MR. R,AGUPATISHARMA PK Hospitality wound up operations due contractual 9 05-12-2014 Grievance No 6'33 [email protected] Over charging food stall legal issues and informed pax accordingly. t\~~ Dy.Genl.Manager(Ops-AOCC) No. Ops. 7411RTI AcU201014 f ~ s a" Jan, 2015 To, ShriSamit Gupta, House No. 1188, Sector 15 S, Chandigarh-160015, Subject: Request for Information under Right to Information Act 2005 - Request ef Shri Samit Gupta, Sir, Reference may please be made to your RTI application dated 22.12.14 The Public Information Officer % Airport Authority of India, Rajiv Gandhi Shawan, Safdarjung Airport New Delhi- 110003. Received from D.G.M. (Low)-RTI, Central Nodal Officer RTI, AAI, Rajiv Gandhi Shawan, Safdarjung Airport, New Delhi 110003, vide I.O.N No. RTIIMisc/2011NoI.XV/31 dated 05.01.15 which was received in this office on 06.01.15 on the above mentioned subject. The information sought is as under: No. Question Answer 1. Give the iist of Airports in India The information available at AAI website managed! operated by Airport (i.e.) www.aai.aero!miscJairport charges.jsp I Authority of India (AAI) The policy of AAI to lease out! rent The information available at AAI website 2. various shops at the airport (i.e.) www.aai.aero!miscJairport charges.jsp premises for refreshment and beveraqes. The reasons for allotting shops for Pertains to commercial Directorate 3. refreshment and beverages to vendor» who are charging exorbitant rates as compared to I rates in the open market and passengers are being fleeced. Why vending machines for tea, Pertains to commercial Directorate 4. coffee and cold drinks are not being installed by AAI in the airport premises for the convenience of the passenger at affordable rates. Copy of any approval taken from Pertains to commercial Directorate 5. ministry of civil aviation for leasing ! renting out tne ;e shops which supply for refreshment and beveraoes at exorbitant rates. 6. Copies of complaint received Pertains to public grievance earlier in this matter and details of remedial steps taken at your end I Yours faithfully, (Aj~~' General Manager (Ops.) CPIO, Department of Operation 2/- .- - (See ruff 3(1 jI Application form for obtaining Information l.D. No. (For office use) fhL'!'uOilcll1fl1rm;"lIionOfiict:l. ftlf.2.(,of2rS /}U1/70(,;,01 0(2 -;:.A'(}I/{ f2ft :rh' L-fi:NOtJl f'-,I/ m-: »«: / ' ..SPti-0M2L-VN5 A1l?fJoe-R; f'v'';:~v O&t-I-t!-- /lODDj ~ - I. Name ut" tilt: appl icant . S fr"-t : I G'....-() f' R It Full Address +1e US t3- t\l (J ne: / SEefDR... I (A. / CV! ;nv 0 I c..~ . I I-I ~ . d bri "\ - 00 ", Partrcu ars 0 nrorrnauon require tiIn net): (J. t~ r{<;, ~'E r:.... Pr,,-'I'v' G X \J £k? A ~ I. hereby. state that the information sought is not covered under the categories wluch are exempted from disclosure of information under section 8 or under section 9 1)1 the Right to Information Act. 200:" and to the best of my knowledge. it is pertaining It) your Department.office . .:\. --*',) I have paid the Fee!' R,, .. _ ._ ..__ ._ .. _._ ill words rupCi;':, on dt. vide receipt n(l. _. __ in the Department/office ot -'---"- ~o ~ S-gJ (,&'1 Demand Graft/Pay order \:;0.70 C.Sj3_(fsS'" Dr. favour of Officer. issued b" Bank towards the fees payable. - Jr ~-.(~1-=--C-\=-:'-~1""--- Non-judicial stamp of Rs. ._ is affixed on rhis application ~~ ! belong to B.P.L. family Xerox cop! of l11y card/required Certificate is enclosed herewith. p;"~.,, Uf~O/~'/f. SiC;flHlllrc: or' tne applllum:' rtV( R (-c r FP- ; ':i:L': 1)~ J-~ U [4 (;:-0.;<2;: add-e ss, ifany: ..s,~C'L"i·S' 6yaJu:1.