For your own copy of this guide, please scan the code with your smartphone camera and a digital download will begin. Scan Me PATIENT INFORMATION DIRECTORY 2020/2021 Top Tips for Safe Health Care What you need to know for yourself, your family or someone you care for. Ask questions 1 You have the right to ask questions about your care. Findgoodinformation 2 Not all information is reliable. Ask your doctor for guidance. Understandtherisksandbenefits 3 Find out about your tests and treatments before they happen. Listallyourmedicines Ask your doctor or pharmacist if you need more information about 4 the medicines you are taking. Confirmdetailsofyouroperationbeforehand 5 Ask to be told who will be doing your procedure and what will happen to you. Askaboutyourcareafterleavinghospital 6 Ask for a written outline of your treatment and what should happen after you get home. Knowyourrights 7 You have a number of rights as a patient. Read our guide to find out what they are. Understandprivacy 8 Your medical information is confidential. You can ask to see your medical record. Givefeedback 9 Feedback helps health professionals spot when improvements can be made. Downloadourfreebookletat: www.safetyandquality.gov.au/toptips PATIENT INFORMATION Contents Welcome 4 Coffee Shop 14 Vision, Purpose & Strategic Objectives 5 Consent 14 Vision 5 Consumer Participation 14 Purpose 5 Discharge Planner 15 Values 5 Donations 15 Services 6 Equipment Loan 15 Emergency Department 6 Falls Prevention 15 Medical Ward 6 Gifts of Food, Drinks & Sweets 15 Surgical Ward 6 Hospital Auxiliary 15 Urliup Assessment & Rehabilitation Unit 6 Infection Prevention & Control 16 Peri-Operative Unit & Day Surgery Unit 6 Media Contact 16 Murwillumbah Birth Centre (MBC) 7 Medications 16 Medical Imaging 7 Needle & Syringe Disposal & Acquisition 16 Pathology 7 Newspapers 16 Pharmacy 7 Parking 17 Physiotherapy 8 Patient Flow 17 Renal Unit 8 Personal Laundry 17 Social Work 8 Pink Ladies 17 Nutrition & Dietetics 8 Quality & Safety 17 Occupational Therapy 8 Security 18 Speech Pathology 8 Smoking 18 Cancer Care & Palliative Liaison 8 Teaching Facilities & Students 18 Outpatient Clinics 9 Telephones 18 Amputee Clinic 9 Toilets 19 Antenatal 9 Hospital Website 19 Cancer Care & Haematology Unit 9 Work Health & Safety (WHS) 19 Cardiac & Respiratory Program 9 Questions, Feedback, Comments, Gynaecology 9 Suggestions & Complaints 19 Motor Neurone Disease (MND) Clinic 10 Discharge from Hospital 20 Paediatric Clinic 10 Transport 20 Physiotherapy 10 Hospital Fees & Health Insurance 20 Rehabilitation Clinics 10 Choosing Between Public & Privacy & Confidentiality 10 Private Health Care 20 Collection 10 Being Admitted as a Private Patient 21 Use & Disclosure 12 Long Stay Patients 21 Access to Your Information 12 Supporting Services 22 Admission Information 12 Community & Allied Health Services 22 Meals 13 Aboriginal Health Unit 22 Patient Liaison Officer 13 Aged Care Assessment Team (ACAT) 23 Visiting Hours 13 Men’s Health Services 23 Valuables 13 Hospital in the Home (HITH) 23 General Information 14 Location Map – Accommodation for Relatives 14 Murwillumbah Hospital, Medical Centres & Pharmacies 24 Alcohol & Drugs 14 Medical Centres – Murwillumbah 24 Baby Change Area 14 Chemists – Murwillumbah 25 Chaplaincy Service 14 Local Community Services for Clothing 14 Your Information 26 3 PATIENT INFORMATION Welcome Welcome to Murwillumbah District Hospital (MDH). Murwillumbah District Hospital sits proudly in the heart of Bundjalung country under the shadow of the sacred Wollumbin. The hospital was established in 1903 and the current art deco hospital building was completed and opened in 1939. Over the years, the hospital has undergone a variety of additions and facility upgrades, which includes the establishment of a well-appointed rehabilitation unit, the modernisation of the operating facilities and expansion of the emergency department. The hospital serves the 20,000 locals and is a facility of the Tweed/Byron Health Services Group within the Northern NSW Local Health District. The hospital has (an): • Emergency Department • General Surgical/Medical Ward • Operating Suite • Assessment and Rehabilitation Ward • Day Surgery • Birthing Unit • Post-Anaesthesia Care Unit • Outpatients Clinics • Medical Ward Our hospital is well supported by the local community and our very active and enthusiastic volunteers from the Hospital Auxiliary, coffee shop and Pink Ladies. Your care and comfort are of utmost importance to us. If you have any concerns, questions or feedback, please do not hesitate to discuss these with our staff. We are committed to providing you with quality health care services, and we make every effort to ensure that you are well cared for during your stay with us. This patient information directory will give you, your family, friends and carers useful information about our services and your care whilst you are in hospital. Darleen Berwick Executive Officer/Director of Nursing Murwillumbah District Hospital Did you know that using your private health insurance whilst staying as an inpatient at Murwillumbah District Hospital assists the hospital in maintaining a high level of quality care to the community at no additional cost to you? We waive your fund excess, meaning you will not have to pay your excess if you are admitted as a private patient. The Patient Liaison Officer will simplify the process by providing you with any relevant forms that require your signature. 4 PATIENT INFORMATION Vision, Purpose & Strategic Objectives Vision Better health and excellence in health care. Purpose To work together to promote better health across our diverse community and provide person- centred, integrated care through a valued, skilled, motivated and sustainable workforce. Our Strategic Priorities • Provide high quality, safe, patient-centered care. • Work alongside Aboriginal communities to deliver care that is appropriate, culturally sensitive and specific to needs. • Work in partnership to provide integrated care • Value and empower our workforce in delivering high quality, safe and respectful health care. • Strengthen accountability for financial, clinical, and corporate decisions and actions. • Support and encourage a culture of innovation, leading the way in research and thus improving clinical practice. Values • Collaboration – Improving and sustaining performance depends on everyone in the system working as a team. • Openness – Transparent performance improvement processes are essential to make sure the facts are known and acknowledged, even if at times this may be uncomfortable. • Respect – The role of everyone engaged in improving performance is valued. • Empowerment – There must be trust on all sides and at all levels with responsible delegation of authority and accountability. 5 PATIENT INFORMATION Services Urliup Assessment & Rehabilitation Unit Emergency Department Located on the ground floor, the unit Located on the ground floor, the Emergency provides a rehabilitation program for up Department operates 24 hours a day, seven to 20 clients. Services are provided by days a week. The Emergency department an interdisciplinary team comprising of provides high-quality emergency care for registered and enrolled nurses, allied health all members of the public and is staffed by and medical officers. Rehabilitation programs highly qualified nursing staff and medical are prescribed by allied health professionals officers. and include physiotherapy, occupational therapy, speech pathology, social workers, Medical Ward dietitian and allied health assistants. The Located on the Level 2, Medical Ward is a 19- medical needs of the clients in the unit bed, acute medical unit. The ward provides are managed by a rehabilitation specialist, general medical treatment, cardiac (heart) registrar and a part-time visiting medical monitoring and palliative care. You will be officer. admitted to the ward under the care of a The Assessment and Rehabilitation Unit hospital doctor on call. Some patients in the run several outpatient clinics: Amputee unit who require specialist services may be Clinic, Motor Neurone Disease Clinic and a transferred to The Tweed Hospital (TTH) or General Rehabilitation Clinic. Please see the another facility within the local health district Outpatient Clinic, section for details. or within South East Queensland. Peri-Operative Unit & Surgical Ward Day Surgery Unit Located on Level 1, Surgical Ward is a 12-bed Located on the Level 1, the theatre unit and cares for elective general surgical, complex provides a wide range of elective orthopaedic, ENT, urology, gynaecology and surgery including general, orthopaedic, general medical patients. Surgical ward also ophthalmic, ear, nose and throat, urology, acts as a receiving facility for patients at The gastroenterology, gynaecology, plastic and Tweed Hospital (TTH) requiring an extended faciomaxillary surgery. length of stay. Some patients in the unit who The Day Surgery Unit admits, prepares, require specialist services, may be transferred and discharges patients. The unit has four to The Tweed Hospital (TTH) or another cubicles and four recliner chairs, and caters facility within the local health district or for short-stay surgery. within South East Queensland. The hospital doctor on call and visiting specialist surgeons oversee the delivery of patient care on the surgical ward. 6 PATIENT INFORMATION Murwillumbah Birth Centre (MBC) The unit also provides additional support to theatre, and provides a 24-hour, after The Birth Centre is located