CALL WORKS CallStation Reference Guide Version 4.2.7 2017 MN004266A01-A © 2017 Motorola Solutions, Inc. All rights reserved. Motorola Solutions Confidential MN004266A01-A Copyrights Copyrights The Motorola products described in this document may include copyrighted Motorola computer programs stored in semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola certain exclusive rights for copyright computer programs, including the exclusive right to copy or reproduce in any form the copyright computer program. Accordingly, any copyright Motorola computer programs contained in the Motorola products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents, or patent applications of Motorola, except for the rights that arise by operation of law in the sale of a product. Restrictions The software described in this document is the property of Motorola. It is furnished under a license agreement and may be used and/or disclosed only in accordance with the terms of the agreement. Software and documentation are copyright materials. Making unauthorized copies is prohibited by law. No part of the software or documentation may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, without prior written permission of Motorola. Accuracy While reasonable efforts have been made to assure the accuracy of this document, Motorola assumes no liability resulting from any inaccuracies or omissions in this document, or from the use of the information obtained herein. Motorola reserves the right to make changes to any products described herein to improve reliability, function, or design, and reserves the right to revise this document and to make changes from time to time in content hereof with no obligation to notify any person of revisions or changes. Motorola does not assume any liability arising out of the application or use of any product or circuit described herein; neither does it convey license under its patent rights of others. Trademarks Motorola, Moto, Motorola Solutions, CallWorks, DispatchStation, CallStation, AdminiStation, DecisionStation, and the stylized M logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. Microsoft, Windows, Windows 7, Windows 8, Windows 10, and Windows Server are registered trademarks of Microsoft Corporation. All other product or service names are the property of their respective owners. POLYCOM, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. Document date: December 15, 2017 2 CallStation Reference Guide Version 4.2.7 Motorola Solutions Confidential MN004266A01-A Contents Contents Copyrights ................................................................................................................ 2 Contents ................................................................................................................... 3 Chapter 1: Your CallWorks Product ....................................................................... 9 CallStation With Mapping .......................................................................................................... 9 CallStation No Mapping ........................................................................................................... 10 Chapter 2: CallWorks Help .................................................................................... 11 Contacting Customer Service .................................................................................................. 11 Frequently Asked Questions ................................................................................................... 12 User Guide Information ........................................................................................................... 13 Configuration Options ................................................................................................. 13 What is in this guide? .............................................................................................................. 13 Chapter 3: Call Screen Components .................................................................... 15 Introduction to the Call Screen ................................................................................................ 15 Logging On and Logging Off ................................................................................................... 17 Logging On ................................................................................................................. 17 Logging Off ................................................................................................................. 19 Softphone Tab ......................................................................................................................... 20 Status Icons ................................................................................................................ 21 Softphone Call Table .................................................................................................. 22 Sortable Column Headers .......................................................................................... 25 Softphone Buttons ...................................................................................................... 26 Abandoned Tab ....................................................................................................................... 27 Abandoned Call Table ................................................................................................ 28 Line Organizer Tab .................................................................................................................. 29 Line Types Sub-Tabs ................................................................................................. 29 Status Icons ................................................................................................................ 30 Line Table ................................................................................................................... 30 Sortable Column Headers .......................................................................................... 30 Directory Tab ........................................................................................................................... 31 Entry Types ................................................................................................................ 31 Filter ............................................................................................................................ 31 Version 4.2.7 CallStation Reference Guide 3 Motorola Solutions Confidential MN004266A01-A Contents Directory Table ........................................................................................................... 32 Sortable Column Headers .......................................................................................... 32 Dial Buttons ................................................................................................................ 32 Directory Buttons ........................................................................................................ 32 Call Logs Tab........................................................................................................................... 33 Call Type Sub-Tabs .................................................................................................... 33 Call Logs Table ........................................................................................................... 33 Sortable Column Headers .......................................................................................... 34 Dial Pad ................................................................................................................................... 35 Event Tab ................................................................................................................................ 37 Call Sub-Tabs ............................................................................................................. 38 Event Log.................................................................................................................... 38 Command Line Console (CLC) .................................................................................. 38 Telecom Tab ............................................................................................................................ 39 TDD/TTY Sub-Tab ...................................................................................................... 39 Playback Sub-Tab ...................................................................................................... 41 Greetings Sub-Tab ..................................................................................................... 42 SMS/Text Tab .......................................................................................................................... 46 SMS Call Sub-Tabs and SMS Logs ..........................................................................