MARCH 2018 STAYCONNECTED with MESSAGE FROM THE PRESIDENT & CEO Committed to You March has officially arrived and At enTouch, we are fiercely committed to you, our loyal customers. We strive to employ with it comes an influx of spring the best—from our customer service representatives to our billing specialists and activity. technicians in the field—in efforts to ensure you receive the fastest, friendliest, and most helpful customer service. 2018 has already been busier than ever and we don’t see an end in Our dependable customer service representatives take a variety of calls daily from new sight! We are excited about all the and existing customers and the goal is always the same: to achieve ultimate customer changes we’ve been making, and satisfaction for every customer, every time. are even more excited about those to come. But we don’t always wait for you to contact us with a problem. We constantly monitor our network and keep up to date with customer accounts so that we can inform you about Already this year, we have partially changes to your service. Whether it’s making you aware of current promotions, keeping completed our Docsis 3.1 upgrade, you updated on testing your alarm, educating you about our products or taking on the making 1 Gig Internet available to day-to-day tasks that ensure your happiness with our service, you are always our priority. over 5,000 homes in the Fort Bend area. We’ve also launched 1 Gig Our billing specialists are hard at work too, verifying Internet for business. the accuracy of every bill that goes out the door. They get text alerts on are always ready to help with any questions you may Still to come are improved your phone. anytime. have to understand your bill and to quickly resolve any anywhere. technologies for our business issues that may arise. customers, expanding security add-ons to make your life more You expect nothing less than reliability from your enTouch convenient than ever, and BAL service and we strive to deliver. That’s why our technicians’ plus, get completing our Docsis 3.1 upgrade number one priority is to complete every job accurately ANYTIME. ANYWHEREtexts . to make 1 Gig Internet available to Get accountPAY alerts on your phone: nearly 20,000 more homes by the and efficiently. They take their jobs seriously, making sure about Text JOIN Enter your Enter the last summer of 2018. that everything in your home is installed correctly and that ENTOUCHAPPT account currentname on your all of your questions are answered. to 90622 number 3promotionsaccount 1 2 Text the following3 KEYWORDS to 90622 And as always we’ll continue OUTAGEto access imporandtant information: so much Finally, we take customer feedback seriously. We survey Receive current balance moving forward in a commitment BAL more!due and due date. customers after each service call, closely review the Confirm your last payment to continuously improve our ability HELP PAY amount and date posted. Identify your next scheduled to serve our loyal customers. results and send feedback to appropriate managers to APPT service appointment, if any. guarantee your voice is always heard. OUTAGE Be advised of known service text ENTOUCH interruptionsto in your area. Sincerely, HELP Reminder of KEYWORDS to 90622 (it’s free!)access account information. We are truly committed to customer service. If you STOP End future alerts. have suggestions about how we can enhance for more information, visit entouch.net/gocare . your enTouch experience, be sure to let us Sam Luxton know at [email protected]. Our President & CEO STAY CONNECTED. entire team works hard together to make sure you know just how valued you are! Anetra joined the enTouch family in June 2016. As a Field Technician, Anetra works day in and day out to ensure EMPLOYEE that enTouch customers can rely on the services they SPOTLIGHT need most. She loves helping our customers and always strives to provide the best in customer service. anetra enTouch customers have taken notice! As one brown customer tells us. “Anetra came to my house to 1 Gig Internet install our Internet and cable. She was completely for your Business professional, friendly, good sense of humor, and she projected an enthusiastic attitude towards her job/ Is Here! company. She is the type of person any company would AT A PRICE YOU CAN AFFORD want to hire, keep, and promote.” Now, you can get 1 Gbps download/50 Anetra’s favorite thing about working for enTouch Mbps upload for just $399.95/month! is witnessing the growth the company has been Then, you can do all this 20x faster than experiencing over the past two years. She can’t wait to see average internet speeds: what enTouch will do next. • Support more connected devices and users She loves living in Houston with her 4 year-old son and says that her favorite thing • Process more simultaneous credit card about the city is how the people stick together during tough times, as proven during transactions Hurricane Harvey. • Run more applications in the cloud • Download updates and upload Anetra is passionate about helping others both in and outside of work. She frequently backups spends her time helping the homeless and giving back to those less fortunate. • Host webinars with no technical difficulties • And so much more! spring forward Call 281.430.1048 to upgrade today! Daylight saving time begins at 2:00 AM on Sunday, March 11. Don’t forget to set your clock ahead 1 hour on Saturday night! Now is also a great time to check some other items in your home to ensure you’re ready for spring: Stock up on replacement lightbulbs and batteries Check and replace light bulbs entouchbusiness.net Check your medicine cabinet for expired prescriptions Check and replace batteries in smoke and carbon monoxide detectors Check and replenish First Aid kits Test your alarm see steps for testing your alarm at entouch.net/test-your-alarm (Mar 2) (Mar 6) (Mar 6) THE MOVIE CHANNEL ON DEMAND (Mar 6) (Mar 13) (Mar 13) JUST $10.99/MONTH! Sign up now through March 23 and save BIG. Never miss a spoiler with all new seasons of Homeland, Billions, The Chi and The Affair, plus catch up on previous seasons of Shameless and Ray Donovan. VOD NEW RELEASES Subscription includes Showtime, The Movie Channel, (Mar 20) (Mar 27) Showtime Anytime, Showtime On Demand, and The Movie Channel On Demand. customer service & technical support: 281.225.1384 entouch.net.