A to Z Directory SANTA EULÁLIA SUITE HOTEL & SPA Dear Guest, As General Manager of the SANTA EULÁLIA Suite Hotel & SPA, on behalf of our team, it is my pleasure to welcome you. To help you take advantage of the many services and facilities, we have provided this A to Z Directory. Should you need any assistance or would like to inform me of any matter you feel relevant, I am always available. I hope that the Hotel and the services on offer are to your satisfaction. I would also like to thank you for choosing this Hotel and the ALGARVE region. Please accept our wishes of a memorable holiday period amongst us. We assure you that we are here to ensure your comfort and well-being. Yours faithfully, The General Manager Gonçalo Campos e Sá Useful Telephone Numbers Outside telephone line 0 Hotel Reception 9 Dial to another apartment 1 + apt. number Reservations 203 Bar 204 “Sensações” Restaurant 205 Santa Eulália Grill 204 Room Service 9 SPA - Reception 215 Technical Data: SANTA EULÁLIA SUITE HOTEL & SPA CATEGORY: Non-smoking hotel Nº of floors: 5 Nº elevators: 5 Electricity: 220 Volts Climate control in public areas Total nº of apartments: 129, being 88 Studios, 37 1 Bedroom Apartments and 4 2 Bedroom Apartments Apartments are equipped with: Electronic locks Air Conditioning Smoke detection LCD television Satellite TV Individual safes Telephone Fully equipped Kitchenette Hair dryer Coffee and Tea Equipment Private car park Wireless Internet throughout the hotel SPA including: - 1 indoor heated swimming pool, with chromo therapy, hydro massage seat and - a water cannon. - Sauna - Turkish Bath - Fitness area - Massage Room - Aesthetic services - Hairdresser services in our other hotel unit, the Albufeira Sol – in Santa Eulália. 1 Bar 1 Pool Bar and Snack Bar 1 Main Restaurant 1 À La Carte Restaurant. Index: 1 |Services A-Z 2 |Bar, Snack Bar & Restaurants 3 |Room Service List 4 |Santa Eulália Spa 5 |Voice & Data System 6 |TV Channels 7 |Emergency & Safety A ADAPTORS / TRANSFORMERS Should you require an adaptor or transformer, please contact Reception. AIR CONDITIONING / HEATING All Suites are equipped with air conditioning / heating. At yours you can find the remote control. If you need any help, please contact Reception. AIRPORT Faro International Airport is 35 kilometres from the hotel (approximately 40 minutes by car / taxi). ARRIVAL You may start to use your Suite on the day you arrive at 04:00pm. If you arrive earlier, your unit may not be available. We will do everything to prepare it for you as quickly as possible. B BABY-SITTING To get more information on baby-sitting services, please contact Reception. Baby-sitting services must be booked 24 hours in advance. BAR The Hotel has 1 lobby bar at your disposal. Other outlets may be found in premises. Please consult the “Bar, Snack-Bar & Restaurant” section in this Directory. BEDS Should you require an extra bed, please contact the reception. Subject to availability. All units are equips with sofa bed. BREAKDOWNS All equipment in apartments is periodically inspected to ensure that is functioning correctly. However, should you encounter any type of problem or experience difficulty in operating any equipment, please contact Reception. BREAKFAST Buffet breakfast is served every day in the “Grill” restaurant located on floor 0. Breakfast may also be served in your unit by contacting Room Service or the reception on the day before, subject to tax service. In order to meet your request please complete the form provided in your Suite or contact Room service directly. C CAR PARKING At your disposal, around the Hotel there are several private parking spaces. We recommend that you do not leave valuable items inside the car as the hotel cannot held responsible for damages or theft of items. CAR RENTAL To reserve cars with or without driver, please contact Reception. CHECKING OUT Check-out time is 11:00am. Should you need to use your Suite until later, please contact Reception the day before you leave the hotel. If it is not possible for us to meet your request, we can hold your luggage, at no additional cost, and you may continue to use the public areas of the hotel. CHEMIST Please contact Reception for information on which chemist nearest the hotel, is open. CHILDREN We have special conditions for children’s stays and meals. Please contact Reception. CHILDREN’S CLUB We have AVAILABLE A Children’s Club from Monday to Saturday and from 5pm until 4pm. Activities are for children between 4 and 8 years old. Children under 4 years old can participate as long as accompanied by their parents. For more information, kindly contact the reception desk. CHURCHES AND OTHER PLACES OF WORSHIP For more information, please contact the Reception. COMPLAINS If you would like to make a complaint, please contact Reception and ask for the Duty Manager and /or General Manager who will immediately deal with the matter to your satisfaction. COTS Should you require a cot, please contact the Reception. CLEANING Room will be cleaned upon guest request however kitchenware is not included (eg dishes, cutlery, glasses, etc.). Towels and sheets will be changed every four days or on request. Should you require not to be disturb, kindly put the door knob sign outside your door. For more information, please contact Reception. D DOCTOR The hotel can provide a doctor. If you require medical attention, please contact Reception. E ELECTRICITY Voltage is 220V. Should you require an adaptor or transformer, please contact the Reception. ELEVATORS We recommend that children younger than 10 years old do not use the elevators unless accompanied by an adult. EMERGENCY / EVACUATION Please consult the “Emergency and Safety” section in this Directory. EXCURSIONS At your disposal we have several excursions, water parks, thematic parks, boat trips, etc., for more information and bookings, please contact Reception. F FIRE Please consult the “Emergency and Safety” section in this Directory. FIRE EXTINGUISHERS Please consult the “Emergency and Safety” section in this Directory. FLOWERS Should you wish to buy or send a bouquet of flowers, please contact Reception. H HAIR DRYER A hair dryer is provided in the bathroom. HAIRDRESSER Please contact the SPA in floor -1 for more information. HOSPITAL The nearest hospital is the Faro Hospital, located approximately 35 kilometres from the hotel. Belonging also to the National Health Service there’s the “Centro de Saúde de Albufeira” that is located only 3 Kilometres from the hotel. Near are also several private clinics specialized in different areas of medicine. For further information, please contact Reception. I ICE If you need ice, please contact the Bar. INTERNET ACCESS IN YOUR SUITE All public areas as well as your accommodation unit have free broadband internet. Please consult the “Voice and Data System2 section in this Directory. For further information please contact the reception desk. L LAUNDRY Inside your wardrobe are laundry bags. To use the laundry service, please complete the laundry list and contact reception. - Laundry collected before 09:00am will be returned the same day, except on weekends. - Laundry collected after 09:00am will be returned the next day before 1:00pm, except on weekends. - The Hotel cannot be held responsible for trimmings or buttons on clothes or for alterations to the colour or shrinking due to the washing. Neither can the Hotel be held responsible for any objects left inside clothing. - In the event of loss or damage, the hotel’s responsibility is limited to 6 times the cost of the service provided with regard to items which are subject to complaint within 24 hours after the service has been carried out. The Hotel does not take responsibility for any accessories neither buttons attached to your clothing or changes in colour or even shrinking resultant from the washing process. Also the Hotel does not take responsibility for any object left forgotten on the clothing to be washed. - In the absence of the list accompanying clothing, the amount of items of clothing counted by our services will prevail. - Due to fire safety policies, irons are not allowed in apartments. LOST AND FOUND If you lose any item, please contact reception. M MEDICAL ASSISTANCE If you suffer from hearing, visual or motor difficulties, please inform Reception so that in the event of an emergency we can provide priority assistance. MESSAGES If you are expecting an urgent message, please inform Reception. All messages received will be delivered to your Suite. N NEWSPAPPER Should you require we have at your disposal a newspaper/magazines purchase service. For more information, please contact the reception. O OTHER SERVICES We have available the sale of tickets for shows, activities and entertainment. For more information, please contact the reception desk. P PAYMENT Besides payment in cash, we also accept all main credit and / or debit cards. PETS Pets are not allowed in the hotel. PHOTOCOPIES Should you need to make any photocopies, please ask at Reception. POLICE The nearest police Station is approximately 20 minutes’ walk from the hotel. POST To receive and send post, please contact Reception. R RECEPTION Reception is on floor 1, in the hotel lobby. The Reception team is available 24 hours a day, to provide you with any information or assistance you may need during your stay. RESERVATIONS To reserve any stay at the Santa Eulália Suite Hotel & SPA or our hotel units, please contact our Reservations Department or our website: www.conforhoteis.pt. RESTAURANT The hotel has at your disposal: The “Grill” Restaurant is situated on the ground floor. Please, consult the “Bar, Snack-Bar & Restaurant” section in this Directory. ROOM KEYS For your own safety all Suites are equipped with electronic locks which work with a magnetic card.