WWW.NW3C.ORG 1 NW3C BOARD OF DIRECTORS CHAIRMAN Glen B. Gainer, III West Virginia State Auditor’s Office NON-REGIONAL DIRECTOR NON-REGIONAL DIRECTOR Attorney General Jim Hood Captain Bill Williams Mississippi Attorney General’s Office l Los Angeles (CA) Police Department NORTHEAST MOUNTAIN Christopher Cotta, Administrative Director Lieutenant Tom Jarvie Rhode Island Office of the Attorney General Green River (WY) Police Department GREAT LAKES SOUTH CENTRAL Major Larry Turner Assistant Attorney General Tom McCormick Indiana State Police Louisiana Department of Justice MID-ATLANTIC SOUTHEAST Sheriff Michael Brown Captain Corbett Lewis Bedford County (VA) Sheriff’s Office South Carolina Law Enforcement Division MIDWEST WEST Detective Ken Nix Sean M. Rooney, Senior Enforcement Attorney Clayton (MO) Police Department 1 California Department of Corporations The mission of the National White Collar Crime Center (NW3C) is to provide training, investigative support and research to agencies and entities involved in the prevention, investigation and prosecution of economic and high-tech crime. NW3C is a non-profit organization serving more than 4,000 member agencies in all 50 states, four U.S. territories and 15 countries. Membership in NW3C is free. 2 INFORMANT: SPRING/SUMMER 2012 Notes from the Director NW3C Social Media oday more than 900 mil- Users of social media post a lion people have profiles on great deal of personal information The National White Collar Crime Center Facebook® and many more on social media sites. With the ad- Executive Staff Tare engaged on other social media vance in technology, such as smart- Don Brackman, Director sites like Twitter® and LinkedIn®. phones, that can be used anywhere Ken Brooks, Deputy Director The way we communicate with each at any time, criminals now have Dave Cummings, Deputy Director other has dramatically changed, many more opportunities to gather Mark Gage, Deputy Director and more people are living their personal information that can be Mary-Ellen Kendall, General Counsel lives in the public sphere. As such, used to commit fraud and identity Editorial Staff we have to start viewing social me- theft crimes against social media Kim Williams, Manager dia as a society. This society, like users. Law enforcement agencies Beth Singer, Senior Writer and Editor others, has elements that benefit ev- have recognized this trend and are Ty Bowers, Print and Multi-Media eryone as a whole, but it also has a determining how social media can Content Coordinator criminal element that is constantly best be used to further investiga- Lindsey Bousfield, Graphic Designer developing new methods for prey- tions and to develop evidence. Other Contributors ing on unsuspecting victims. NW3C is working closely with Nicole Stiles, Curriculum Developer Law enforcement agencies have our partners, such as the Interna- April Wall-Parker, Curriculum Developer been actively establishing a pres- tional Association of Chiefs of Po- Contact Us ence in social media and have de- lice and the Indiana State Police, to veloped innovative ways to commu- develop and deliver social media On the Internet: www.nw3c.org nicate and connect with the public training and other resources for law Member Services: 804-967-6210 by creating user-friendly tools for enforcement agencies. This edi- [email protected] public education and outreach, and tion of the Informant focuses on Investigative Support: 800-221-4424, soliciting tips and other informa- the success of agency social media ext. 3520 tion that is useful in investigations. programs and offers tips for law en- Training: 877-628-7674, ext. 2234 The public has embraced these new forcement in best practices for so- IC3: 800-251-3221 tools and provides law enforcement cial media programs and for using www.ic3.gov with information about crimes that social media in investigations. https://icsis.nw3c.org increases the effectiveness of agen- NW3C will continue to develop cies’ efforts to protect communities. and refine the social media-related This issue of the Informant provides training and resources that we of- some great examples of how social fer to law enforcement agencies to Search: NationalWhiteCollarCrime media programs can create benefi- support their efforts to protect and cial partnerships between law en- serve their communities. forcement and the public. Don Brackman @NW3CNews Director, NW3C This project was supported by Grant No. 2010-BE-BX-K023 awarded by the Bureau of Justice Assistance. The Bureau of Justice Assistance is a component of the Office of Justice Programs, which also includes the Bureau of Justice Statistics, the National Institute of Justice, the Office of Juvenile Justice and Delinquency Prevention, the Office for Victims of Crime, and the Office of Sex Offender Sentencing, Monitoring, Apprehending, Registering, and Tracking. Points of view or opinions in this document are those of the author and do not necessarily represent the official position or policies of the U.S. Department of Justice. The National White Collar Crime Center (NW3C) is the copyright owner of this document. This information may not be used or reproduced in any form without express written permission of NW3C. For questions or additional information, please contact Kimberly Williams, Communications Manager at 1-800-221-4424, ext. 3320 or [email protected]. NW3CTM, IC3® and ICSISTM are trademarks of NW3C, Inc. and may not be used without written permission. © 2012. NW3C, Inc. d/b/a the National White Collar Crime Center. All rights reserved. Bureau of Justice Assistance U.S. Department of Justice WWW.NW3C.ORG 3 Remembering Our Member Agency Fallen Heroes* December 2011 - March 2012 Trooper Sergeant Javier Arana, Jr. Michael May Texas Department of Public Safety, TX Monongalia County Sheriff’s Department, WV Deputy Sheriff Randall L. Benoit Deputy Sheriff Calcasieu Parish Sheriff’s Office, LA Matt Miller Seminole County Sheriff’s Office, FL Deputy Sheriff William Coleman Deputy Sheriff Maricopa County Sheriff’s Office, AZ Barbara Pill Brevard County Sheriff’s Office, FL Officer Garret Davis Trooper r Honolulu Police Department, HI Tony Radulescu Washington State Patrol, WA Detective Peter Figoski Master Officer New York City Police Department, NY Scotty Richardson Aiken Department of Public Safety, SC Agent Jared Francom Officer Specialist Ogden Police Department, UT Timothy B. Schock Chesapeake Police Department, VA Officer Steven Green Senior Officer Mobile Police Department, AL Gail Thomas Atlanta Police Department, GA Officer Tracy Hardin Detective Nevada Department of Corrections, NV David White Clay County Sheriff’s Office, FL Officer Clifton Lewis Chicago Police Department, IL *Source www.odmp.org (as of 04/10/12) “It is not how these officers died that made them heroes, it is how they lived.” - Vivian Eney Cross f i l 4 INFORMANT: SPRING/SUMMER 2012 's Table of Contents Informant Spring/Summer 2012 6 Remembering Richard Johnston, Former NW3C Director and Pioneer in White Collar Crime Prevention 10 Microsoft and NW3C Join Forces to Combat Cyber Crime 14 Social Media 7 NIST Establishes National 24 Dallas Police Department Successfully Cybersecurity Center of Excellence Networks Via Social Media 8 LAPD Captain Bill Williams Appointed to 25 Internetaction: How Different Age NW3C Board of Directors Groups Are Interacting Online 9 NW3C Member Agency Highlights 26 Protecting Yourself in a Social Media-driven World 9 NW3C and IACP Social Media Training 27 Social Media Protection Tips 12 Success Stories & Highlights 28 Jan Lynn Owen Appointed as Commissioner 16 Real Crimes, Virtual Evidence of the California Department of Corporations 18 Breaking Down Social Media 29 Social Media: An Investigative Gold Mine 20 How Richmond (VA) Police Got Social (Media) 30 Internet Crime Complaint Center 3 22 IACP Social Media Website Proves to be (IC ) Alerts a Valuable Tool for Law Enforcement Who We Are NW3C, a non-profit membership organization dedicated to supporting law enforcement in the prevention, investigation and prosecution of economic and high-tech crime, has been continuously funded through competitive grants for over three decades. NW3C’s membership consists of law enforcement agencies from all 50 states and four continents. WWW.NW3C.ORG 5 NW3C Members Remembering Richard Johnston, Former NW3C Director and Pioneer in White Collar Crime Prevention By Elizabeth Singer “Dick was a visionary who worked to ensure the viability of NW3C, and he sup- ported our membership. We will not only remember him for his work, but also as a compassionate person who will be greatly missed.” - NW3C Director Don Brackman he law enforcement and legal his foresight we would not be where Deputy Director Mark Gage. “During communities lost a great part- we are today.” his time here, he envisioned many of ner, advocate and friend. For- Almost 20 years ago, Johnston the outstanding programs and services Tmer NW3C Director Richard L. (Dick) gave an introductory speech at an aca- that benefit state and local law enforce- Johnston passed away on Jan. 26, 2012. demic workshop where he discussed ment to this day.” However, his life’s work continues to how the entire paradigm of economic One of Johnston’s first acts as benefit the community, and memories crime was changing because of ad- NW3C’s Director was to reach out to of his caring nature will live on in those vancements in technology. His ability law enforcement and conduct a needs who knew him. to establish relationships with law en- assessment. This assessment revealed