ANNUAL REPORT 2018-2019 MESSAGE FROM CEO Dear friends, Equity. Opportunity. Access. Inclusion. Community. Stigma Free. These are more than just words — they are some of the ideals we live by throughout the organization. This year’s Annual Report highlights the array of ways we are promoting and protecting the rights of people with intellectual and developmental disabilities (I/DD) and mental health needs. Through our programs in six northern California counties we are supporting and working alongside people with I/DD and mental health needs and their families to make a more inclusive society a reality in all aspects of life. Our work has been going strong for nearly 67 years. We’ve made great progress, and proudly share with you our 2018/2019 accomplishments. Thank you for being a part of our past, present, and future as we strive to fully achieve our mission. With much appreciation and warmth, Charles “Chip” Huggins, JD President/CEO HOPE SERVICES AT A GLANCE: 2018-2019 Incorporated in 1952 76% Total Clients Served: 3,258 664 of surveyed clients with • Mental Health Services: 1,288 clients volunteering in developmental or intellectual • Service Programs for the community a total of disabilities accessing mental Developmentally Disabled: 1,970 19,841 hours health services reported improved mental health Full-time and Part-Time Staff: 646 symptoms Programs: 11 892 clients working across the Agency Budget: $58,492,237 agency — 27% of total client (excludes depreciation) base. In 2015, the California State ALLOCATION OF EXPENSES Council on Developmental Programs: 61% Disabilities reported that only General and Administrative: 7% 76% 14% of people of working age Fundraising: 1% of clients retained employment for six months adults with a developmental Retail and Recycle/Reuse: 31% disability were working (includes in-kind donations expense) or more after securing a In 2019, CARF renewed its permanent placement accreditation of Hope for another three years. We scored successfully on 97% of 1,200 standards applied. PARTNERS: $13.37 Average hourly wage of San Andreas Regional Center employed clients Golden Gate Regional Center (California minimum wage is $12 per hour) California Department of Developmental Services Department of Rehabilitation Counties Served: Santa Clara, 141% Santa Clara County Behavioral increase in holiday appeal Alameda, San Mateo, Santa Cruz, Health San Benito, Monterey donations from 2017 to 2018 OUR LOCATIONS ALAMEDA COUNTY SAN MATEO Fremont COUNTY SANTA CLARA Half Moon MountainCOUNTY Bay View Santa Clara San Jose San Jose SANTA CRUZ Santa Cruz San Jose COUNTY Gilroy Aptos Watsonville Hollister HOPE OFFICE Salinas SAN BENITO COUNTY THRIFT STORE Seaside HOPE CORPORATE HEADQUARTERS MONTEREY COUNTY 2 HOPE’S LEADERSHIP, VOLUNTEERS, AND KEY STAFF BOARD MEMBER FEATURE: Cameron Haste am the Executive Vice President and IChief Operations Officer for Bay Federal Credit Union, the largest locally owned Board of Directors financial institution in Santa Cruz County. Steve W. Clinton, Chair I am also the co-founder of Emanate Life Sciences, a clinical data services firm in the life sciences industry. Bill Palmer, Vice Chair I began my relationship with Hope Services in Lisa Chapman, Esq., 2005 when I hired one Secretary Advisory Council Leadership Team of Hope’s clients at the (Pictured above) Craig Klosterman, Charles “Chip” Huggins, JD credit union. The client Treasurer Tom and Janice Berthold, Co‐Chair President/Chief Executive Officer has been a wonderful Alden and Ann Danner, Co‐Chair Clayton Ng addition to the team, and Cameron Haste, Chief Financial Officer remains a beloved member of the credit Past Chair Renu and Dhrumil Gandhi Sue Bell union family to this day. Experiencing Garth Norton and Jeanne Gobalet Nicole M. Anzoategui Director, Human Resources the positive impact the relationship with Charles “Chip” Huggins, JD Nivisha Mehta Hope’s client brought to the credit union, Karen Cottle, Esq. Debbie McCarroll Vice President, Development and observing Hope’s active engagement Bill and Ruthie Palmer Cathy Bouchard in the community, I wanted to become Director, Central District (San Jose) more involved with the agency. I joined the Sam Dennis Roxanne Vane Hope Services Board of Directors in 2010 Chris Wright Suanne Rinta Director, North District (Mountain View, and have served in the roles of Secretary, Dan Foster Dale and Vicki Yoshihara Santa Clara & Half Moon Bay) Vice Chair and Board Chair. I am active in Kristi Alarid the community and support a number of Ivan Fujihara Director, South District (Gilroy, causes important to me, focusing on youth Hollister, Salinas & Seaside) engagement, education, social services, Ralph Harnett Gina Jennings diversity and inclusion. I hold a Bachelor’s Director, Santa Cruz (Santa Cruz, Degree in International Business from Aptos & Watsonville) California State University, Dominguez Jenn Henley Anna Fernandez, LMFT Hills. I am an adventure traveler and Director, Mental Health recently completed a tour of Turkmenistan, Ori Kochavi, Ph.D. Linda Siino Tajikistan and Kazakhstan. Director, Client Advocacy and Roxanne Vane Community Resources 3 Hope Services: The Road to Integration in the Community ope Services prides itself on the ability to meet a diverse range of needs for individuals with developmental and Hintellectual disabilities throughout life. In early life, early intervention services to young children who have or are at risk for developmental delays have been shown to positively impact outcomes across developmental domains, including health, language and communication, cognitive development, and social/emotional development. In adult life, our program participants have access to a diverse network of support services including mental health counseling and treatment, job training and employment, day programs, and housing supports, depending on their needs. MENTAL HEALTH SERVICES (SERVES AGES 5-65+) Counseling Center provides mental health services for children and adults with developmental disabilities and PROJECT SEARCH co-occurring mental illness. (SERVES AGES 18+) Hope offers psychiatric and A unique one‐year business‐ psychotherapeutic services, led internship program. Total such as individual, group and workplace immersion facilitates HOMESTART family counseling, rehabilitation (SERVES AGES 0-5) classroom instruction, career counseling, behavior therapy, exploration, and relevant A family focused early EMPLOYMENT, MEDIA AND case management and job skills training through intervention program that serves psychotropic medication strategically designed COMMUNITY CONNECTIONS children from birth to age five management. internships. Participants (SERVES AGES 18+) and their families. The children are taught about important Provides opportunities for in the program have been concepts such as social skills individuals to learn, socialize, and diagnosed with developmental in the workplace, teamwork, receive services and supports disabilities or are “at risk” for communication, and self‐ that will improve the quality developmental delays. Services advocacy. Hope currently of their lives, and encourage are typically provided in the partners with Kaiser Permanente, community engagement. This is comfort of the family home (or Lucile Packard Children’s accomplished by engaging clients primary day care) — the child’s Hospital Stanford, and Salinas in community‐based activities, most natural environment. Valley Memorial Hospital. The training, taking classes, and paid goal is community integrated work, both on‐site and out in the employment for graduates. community. 4 When adults are ready to retire from working life, our senior day programs meet the need for continued social interaction and community. Our programs foster improved quality of life across multiple areas including personal development, self‐determination, interpersonal relations, social inclusion, rights, emotional well‐being, physical well‐being and material well‐being. Our vision is to create a world where people with disabilities are fully supported in their own independence and integration into the community. COMMUNITY EMPLOYMENT (SERVES AGES 18+) Services for individuals with OTHER DAY PROGRAMS disabilities who wish to work in community settings. Job (SERVES AGES 18+) developers and job coaches These programs offer an array of provide employment support activities designed to help people with services tailored specifically to developmental disabilities be active in each participant’s needs. Work COMMUNITY LIVING their community. Each program offers opportunities represent nearly SERVICES individualized support for personal care, mobility, communication, and every industry or service labor (SERVES AGES 18+) behavior. ‐ Diversified Networks ‐ Day SENIOR SERVICES market and support a wide range Includes both Supported of client career interests. Training Activity Center ‐ Pajaro Valley (SERVICES AGES 45+) Living and Independent Living Community Access ‐ Mobile Work Designed specifically for seniors programs. Both help people to Group ‐ Tailored Day Services who have developmental or live in a home of his/her choice, Program Options Include: intellectual disabilities. Focus by supporting and assisting on providing a nurturing social • Self‐Advocacy them in all areas of life including environment that promotes but not limited to: employment, • Communication access to the community and housing, medical monitoring, • Instructional Classes participation in age‐related money management, socializing, • Volunteer Activities