Contents FOREWARD ................................................................................................................................................... 4 EXECUTIVE SUMMARY .................................................................................................................................. 6 INTRODUCTION ............................................................................................................................................. 9 ACCOMMODATION ..................................................................................................................................... 11 Registration and Licensing of Facilities ................................................................................................... 11 Facilities Registered with National Tourist Board by District.............................................................. 11 Number of Tourist Facilities by District ............................................................................................... 12 Reasons for non-registration with the National Tourist Board .......................................................... 15 Facilities Licensed with National Tourist Board by District ..................................................................... 17 Ranking of Hotel and Guest Houses ........................................................................................................This report identifies and captures 18 vast array Current class of hotel and Guest Houses per National ofTourist tourist Board ranking establishments by District .................. and 18 assets Facilities last date of License with National Tourist Boardcountrywide ................................................................ to form a comprehensive. 19 MARKETING AND PROMOTION ..................................................................................................................database while contributing towards 21 the NATIONAL digitalisation of the sector through geospatial Hotels and Guest Houses that Own a Website and Advertise Digitally by District ............................ 21 mapping of tourism assets and Method OF Booking ................................................................................................................................ 23 establishments. Method of Hotel and Guest House booking by District ...................................................................... 23 TOURISMINFRASTRUCTURE ....................................................................................................................................... 24 Electricity Supply ..................................................................................................................................... 24 Main source of electricity supply by District ....................................................................................... 24 Number of days Generator or Solar Used per Week by District ......................................................... 26 CENSUSTransportation ............................................................................................................................................ 29 Mode of transport................................................................................................................................... 29 Facilities mode of transport by District2020 ............................................................................................... 29 Conditions of access roads to facilities by District ...................................................................................... 31 ENVIRONMENT ........................................................................................................................................... 32 State of the Environment ........................................................................................................................ 32 State of the natural environment within the community by District ................................................. 32 Illegal environmental activities undertaken by District ...................................................................... 34 NATIONAL TOURISM CENSUS Action taken to improve on the natural environment by District ...................................................... 35 ACCOMMODATION POLICY......................................................................................................................... 37 Facilities check-in-time by District ...................................................................................................... 37 Facilities check-out-time by District .................................................................................................... 38 Facilities providing late Check-Out by District .................................................................................... 39 Luggage storage early arrivals and late departures by District and by Class ...................................... 41 Facilities .................................................................................................................................................. 42 Number of rooms per property by District ......................................................................................... 42 Types of rooms owned by facility by District ...................................................................................... 44 IN ROOM AMENITIES .............................................................................................................................. 45 Amenities available in the hotel room by District .............................................................................. 45 Types of amenities available in hotel rooms by District ......................................................................... 47 FOOD AND BEVERAGES ............................................................................................................................... 50 Types of menu provided by facility by District........................................................................................ 50 Cuisine provided for guests by District ................................................................................................... 51 HOTEL AMENITIES ................................................................................................................................... 53 Facilities with Available Amenities by District .................................................................................... 53 Facilities with Available Amenities by District .................................................................................... 55 Seating capacity of conference rooms by District .............................................................................. 57 Availability of facilities in conference rooms by District ..................................................................... 59 HYGIENE AND SECURITY ............................................................................................................................. 60 Cleanliness .............................................................................................................................................. 60 Rating of overall Facilities cleanliness by District ............................................................................... 60 Security ................................................................................................................................................... 62 Security hired in facilities by District ................................................................................................... 62 Fire Safety ............................................................................................................................................... 64 Facilities with clearly marked fire exit by District ............................................................................... 64 Facilities with available fire extinguishers along corridors by District ................................................ 66 HUMAN RESOURCES CAPACITY .................................................................................................................. 68 Employment ............................................................................................................................................ 68 Number of people employed in facilities by District .......................................................................... 68 Qualification ............................................................................................................................................ 70 1 NATIONAL TOURISM CENSUS Qualification of Managers by District – Guest Houses ....................................................................... 70 Highest level of qualification of Hotel General Managers/Managers by District ............................... 71 Employee with Tourist and Hospitality background by District.......................................................... 73 Staff with Hospitality Training by District ........................................................................................... 74 Facilities benefited from government sponsored training by District ................................................ 76 SPATIAL DIMENSION OF TOURIST RESOURCES........................................................................................... 78 Eastern Region .......................................................................................................................................