ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Version 1.1 08/2020 Note: This guide covers software configuration and troubleshooting for Microsoft Teams Rooms. For hardware deployment instructions, please see the “ThinkSmart Hub Hardware Deployment Guide” document. Comprehensive MTR information is located at https://docs.microsoft.com/en- us/MicrosoftTeams/rooms/rooms-deploy Page 1 of 35 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Table of Contents Introduction ................................................................................................................................................................................................ 4 What About Skype for Business (SfB)? .................................................................................................................................................. 4 Deployment Components ...................................................................................................................................................................... 4 Pre-Deployment Guidance ......................................................................................................................................................................... 6 ThinkSmart Hub Windows Accounts .......................................................................................................................................................... 6 “Teams” Account (Resource Account) ................................................................................................................................................... 6 “Administrator” Account ....................................................................................................................................................................... 6 O365 Licenses ............................................................................................................................................................................................. 7 Microsoft Teams Rooms (MTR) – Meeting Room SKU .......................................................................................................................... 7 Remote Configuration of Device Using ThinkSmart Manager .................................................................................................................... 7 Claiming During First Run ...................................................................................................................................................................... 7 Teams Room Configuration During First Run ...................................................................................................................................... 10 Local Configuration of Microsoft Teams Device ....................................................................................................................................... 10 Supported Meeting Mode ................................................................................................................................................................... 12 Frequently Used Features/Settings .......................................................................................................................................................... 14 External HDMI Display(s) Views ........................................................................................................................................................... 14 Changing credentials ........................................................................................................................................................................... 14 Restarting ThinkSmart Hub .................................................................................................................................................................. 16 Windows 10 IoT Administrator login ................................................................................................................................................... 17 Deleting Credentials ............................................................................................................................................................................ 18 Change Microsoft Teams Rooms Language ......................................................................................................................................... 19 Set a Custom Theme ............................................................................................................................................................................ 21 Power Management ............................................................................................................................................................................ 23 Content Sharing ................................................................................................................................................................................... 23 Power Off ............................................................................................................................................................................................. 24 Push Button Reset (PBR) – Factory Reset ............................................................................................................................................ 24 Troubleshooting ....................................................................................................................................................................................... 26 Issue: No display on the integrated touch screen ............................................................................................................................... 26 Issue: No display on the external (front of room) display ................................................................................................................... 26 Issue: Dialpad not visible ..................................................................................................................................................................... 27 Issue: No content shown on the second front of room display ........................................................................................................... 27 Issue: No audio from the internal speakers ......................................................................................................................................... 27 Issue: Internal microphone is not working .......................................................................................................................................... 28 Issue: Content not presenting automatically when connected via HDMI cable .................................................................................. 29 ThinkSmart Hub Management ................................................................................................................................................................. 30 Windows Remote Desktop Enable/Disable using ThinkSmart Manager ............................................................................................. 30 FAQ ........................................................................................................................................................................................................... 31 Useful links ............................................................................................................................................................................................... 34 Microsoft Support Site ............................................................................................................................................................................. 35 Page 2 of 35 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Version History ......................................................................................................................................................................................... 35 Page 3 of 35 ThinkSmart Hub Configuration Guide for Microsoft Teams Rooms (MTR) Introduction This document covers Configuration, Testing and Troubleshooting of the ThinkSmart Hub for Microsoft Teams Rooms (MTR). For initial steps to set up hardware, please see the companion document, “ThinkSmart Hub Hardware Deployment Guide”. The Lenovo ThinkSmart Hub is a certified Microsoft Teams Rooms (MTR) system. As a purpose-built appliance, it runs MTR and Skype Rooms Systems (legacy) software. It’s designed to transform meeting rooms into a rich, collaborative Teams experience. Users will enjoy its familiar interface and IT administrators will appreciate an easily deployed and managed Windows 10 IoT device. MTR is designed to leverage existing equipment like displays and USB cameras for ease of installation. More information about MTRs is available athttps://docs.microsoft.com/en- us/MicrosoftTeams/rooms/rooms-deploy What About Skype for Business (SfB)? Teams meetings and Skype for Business (SfB) meetings are supported. The same software runs both meeting types, and it knows when to launch the appropriate platform. Whether your organization is 100% Skype for Business, 100% Teams or somewhere in between, the same software will be installed on your device. This document will guide you through the settings required for your Teams installation Deployment Components