ANNUAL REVIE W 2018 Alexandre de Juniac Director General & CEO International Air Transport Association Annual Review 2018 74th Annual General Meeting Sydney, June 2018 Note: Unless specified otherwise, all dollar ($) figures refer to US dollars (US$). Illustrations: Martin O’Neill - Cut it Out Studio CONTENTS CONTENTS 04 Members’ List 06 Chairman’s Message 08 Director General and CEO’s Message 10 Industry Story in 2017 16 Safety 22 Security 28 Regulation and Taxation 34 Infrastructure 40 Environment 46 Cargo 52 Passenger Experience 58 Financial Services 62 Aviation Solutions 67 IATA Offices 53 57 IATA 70th IATA Offices Anniversary MEMBERS’ LIST Air Vanuatu Emirates A AirBridgeCargo Airlines C Ethiopian Airlines I Adria Airways Aircalin CAL Cargo Airlines Etihad Airways IBERIA Aegean Airlines Airlink Camair-Co EuroAtlantic Airways Icelandair Aer Lingus Alaska Airlines Cambodia Angkor Air European Air Transport InselAir Aero Republica Alitalia Capital Airlines Eurowings Interjet Aeroflot Allied Air Cargojet Airways EVA Air Iran Air Aerolineas Argentinas AlMasria Universal Airlines Cargolux Evelop Airlines Iran Airtour Airline Aeromexico American Airlines Caribbean Airlines Iran Aseman Airlines Africa World Airlines ANA Carpatair Israir Aigle Azur Arik Air Cathay Dragon Air Algerie Arkia Israeli Airlines Cathay Pacific F Air Arabia Asiana Airlines Cayman Airways FedEx Express Air Astana Atlantic Airways Cemair Fiji Airways J Air Austral Atlas Air China Airlines Finnair Japan Airlines Air Baltic AtlasGlobal China Cargo Airlines flybe Jazeera Airways Air Botswana Austral China Eastern flydubai Jeju Air Air Burkina Austrian China Express Airlines FlyEgypt Jet Airways Air Cairo Avianca China Postal Airlines Freebird Airlines Jet Lite India Air Caledonie Avianca Brasil China Southern Airlines JetBlue Air Canada Avianca Costa Rica CityJet Jordan Aviation Air Caraibes Avianca Ecuador COBALT Juneyao Airlines Air China Azerbaijan Airlines Comair G Air Corsica Azul Brazilian Airlines Condor Garuda Indonesia Air Europa Copa Airlines Georgian Airways Air France Corendon Airlines Germania K Air India Corsair International GOL Linhas Aereas Kenya Airways Air Italy B Croatia Airlines Gulf Air Kish Air Air Koryo Bahamasair Cubana GX Airlines KLM Air Macau Bangkok Airways Czech Airlines Korean Air Air Madagascar Batik Air Kuwait Airways Air Malta Belavia Belarusian Airlines Air Mauritius BH Air H Air Moldova Biman Bangladesh Airlines D Hahn Air Air Namibia Binter Canarias Delta Air Lines Hainan Airlines L Air New Zealand Blue Air DHL Air Hawaiian Airlines LAM Air Niugini Blue Panorama DHL Aviation Hebei Airlines Lao Airlines Air Nostrum bmi Regional Hi Fly LATAM Airlines Argentina Air Peace BoA Boliviana de Aviacion Hong Kong Airlines LATAM Airlines Brasil Air Serbia Braathens Regional Aviation Hong Kong Express Airways LATAM Airlines Colombia Air Seychelles British Airways E LATAM Airlines Ecuador Air Tahiti Brussels Airlines Eastar Jet LATAM Airlines Group Air Tahiti Nui Bulgaria Air Egyptair LATAM Airlines Paraguay Air Transat El Al LATAM Airlines Peru 4 MEMBERS’ LIST LATAM Cargo Brasil SaudiGulf Airlines Volotea LATAM Cargo Chile O SCAT Airlines U Vueling LATAM Cargo Mexico Okay Airways SF Airlines Ukraine International Airlines LIAT Airlines Olympic Air Shandong Airlines UNI AIR Loong Air Oman Air Shanghai Airlines United Airlines LOT Polish Airlines Onur Air Shenzhen Airlines UPS Airlines W Lucky Air Overland Airways Sichuan Airlines Ural Airlines Wamos Air Lufthansa Silk Way West Airlines UTair WDL Aviation Lufthansa Cargo Silkair Uzbekistan Airways WestJet Lufthansa CityLine Singapore Airlines White Airways Luxair P Singapore Airlines Cargo Wideroe Pegas Fly SKY Airline Pegasus Airlines Somon Air V PGA Portugalia Airlines South African Airways Vietjet M Philippine Airlines South African Express Airways Vietnam Airlines X Mahan Air PIA Pakistan International Airlines SriLankan Airlines Virgin Atlantic Xiamen Airlines Malaysia Airlines Precision Air SunExpress Virgin Australia Malindo Air PrivatAir Suparna Airlines Vistara Mandarin Airlines Surinam Airways Volaris Martinair Cargo SWISS Mauritania Airlines International Syrianair MEA Q MIAT Mongolian Airlines Qantas IATA’s membership continues to In Europe, two charter airlines Mistral Air Qatar Airways grow. Between June 2017 and became IATA members. Evelop MNG Airlines T May 2018, 20 airlines joined IATA’s Airlines is based in Mallorca, Spain Montenegro Airlines TAAG Angola Airlines ranks, from all corners of the globe and WDL Aviation hails from and representing a multitude of Germany. Spanish LCC, Volotea, Myanmar Airways International TACA business models, including the also joined. R TACA Peru low-cost carrier (LCC) sector. Rossiya Airlines TACV Cabo Verde Airlines Europe also accounts for the Faroe N Royal Air Maroc Tame In Africa, Africa World Airlines and Islands-based Atlantic Airways and Royal Brunei TAP Portugal Air Peace successfully applied for COBALT from Cyprus. NCA Nippon Cargo Airlines Royal Jordanian TAROM membership, based in Ghana and Neos RwandAir Tassili Airlines Nigeria respectively. Other new members in the NESMA Airlines Thai Airways International previous 12 months include Nextjet Thai Lion Air North Asia and Asia-Pacific boasts Cayman Airways and Saudi Gulf Nile Air Tianjin Airlines nine new members. Of these, Airlines, based in the countries four—China Express Airlines, Hebei from which they have taken their Nordavia Regional Airlines S TUIfly Airlines, Suparna Airlines and UNI name, and SCAT Airlines and Nordwind Airlines S7 Airlines Tunisair AIR—are all based in China (the Somon Air, based in Kazakhstan Nouvelair Safair Turkish Airlines latter in Chinese Taipei). Two LCCs and Tajikistan respectively. Safi Airways T’way Air joined from South Korea: Eastar SAS Jet and Jeju Air. Batik Air from SATA Air Acores Indonesia, Cambodia Angkor Air SATA Internacional from Cambodia, and Vistara from Saudi Arabian Airlines India make up the remainder. 5 GOH CHOON PHONG, CHAIR, IATA BOARD OF GOVERNORS & CEO SINGAPORE AIRLINES TRANSFORMATION AND INNOVATION TO BENEFIT OUR INDUSTRY What have been your priorities as Chairman? How is digital disrupting the industry For IATA and the aviation industry, safety is always and what role should IATA play? the number one priority. We had a very good year Digital is disrupting all industries and it is obviously in 2017 with no fatalities associated with any of the very important that we in the aviation sector pay aviation accidents on passenger jets. That’s good. But, attention to how it can be applied. Digitization can of course, we should never be complacent as far as be applied in many areas. A good example is safety is concerned. safety. Digital transformation will enhance safety management and IATA has a role to play in Beyond that, IATA has been more vocal on key issues making that happen at the industry level. that affect the industry, such as airport privatization. Also important was how we can better balance the We are also talking about using digital value chain. We are also looking into the tedious and technology to enhance the customer costly certification process that is required of airlines experience and to make our operations whenever they want to introduce innovation or more efficient. A good example is the equipment on the aircraft. All these are areas that we potential for predictive maintenance. are looking at in IATA. And we believe that they will have significant benefits for the industry as a whole. Digital disruption or transformation crosses the use of data, new Moreover, over the last year, we have looked closely technology, and artificial intelligence. at IATA’s governance structure. We are proposing These are all important areas that we to merge two of the committees of the Board of should continue to pursue to see how Governors—the Chair Committee and the Strategy the industry can benefit from them. and Policy Committee—into a single entity. It will meet more often allowing it to go into greater depth on key strategic issues that affect the industry. 6 GOH CHOON PHONG How important is innovation in How can governments get the most out IATA BOARD OF GOVERNORS 2017–2018 distribution? of air transport? Innovation across the industry is Air transport is about bringing people CHAIR OF THE BOARD Robin Hayes Vitaly G. Saveliev President and Chief Director General and important. In the case of distribution, we and goods from countries all over the Goh Choon Phong Executive Officer Chief Executive Officer have the introduction of New Distribution world to their destinations. And in doing Chief Executive Officer JETBLUE AEROFLOT SINGAPORE AIRLINES Capability (NDC) and ONE Order. These so it has a catalytic effect on the global Pedro Heilbron Carsten Spohr are important standards for the industry. economy. It will have a lot of spin-offs for Executive President and Chairman and Chief MEMBERS Chief Executive Officer Executive Officer other economic activities, whether it is COPA AIRLINES LUFTHANSA With NDC, we can ensure we present a tourism, whether it is goods and services, (From April 2018) Yuji Akasaka Rupert Hogg Tan Wangeng consistent front-end retail experience or whether it is trade. President Chief Executive Officer President and Chief to our customers whether we are selling JAPAN AIRLINES CATHAY PACIFIC Executive Officer CHINA SOUTHERN AIRLINES directly or via travel agents. ONE Order The air transport industry should not be Akbar Al Baker Harry Hohmeister will build on advances from NDC to viewed as a source