Communications Annual Report 2015-16 Padma Vibhushan Shri Dhirubhai H. Ambani (28th December, 1932 - 6th July, 2002) Reliance Group - Founder and Visionary Profile Reliance Communications Limited is the flagship Company of Reliance Group, one of the leading business houses in India. Reliance Communications is India’s foremost and truly integrated telecommunications service provider. The Company has a customer base of over 111 million including over 2.6 million individual overseas retail customers. Reliance Communications corporate clientele includes over 39,000 Indian and multinational corporations including small and medium enterprises and over 290 global, regional and domestic carriers. Reliance Communications has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network that is capable of supporting best-of-class services spanning the entire communications value chain, covering over 21,000 cities and towns and over 400,000 villages. Reliance Communications owns and operates the world’s largest next generation IP enabled connectivity infrastructure, comprising over 280,000 kilometers of fibre optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region. Mission: Excellence in Communication Arena To attain global best practices and become a world-class communication service provider – guided by its purpose to move towards greater degree of sophistication and maturity. To work with vigour, dedication and innovation to achieve excellence in service, quality, reliability, safety and customer care as the ultimate goal. To earn the trust and confidence of all stakeholders, exceeding their expectations and make the Company a respected household name. To consistently achieve high growth with the highest levels of productivity. To be a technology driven, efficient and financially sound organisation. To contribute towards community development and nation building. To be a responsible corporate citizen nurturing human values and concern for society, the environment and above all, the people. To promote a work culture that fosters individual growth, team spirit and creativity to overcome challenges and attain goals. To encourage ideas, talent and value systems. To uphold the guiding principles of trust, integrity and transparency in all aspects of interactions and dealings. This Report is printed on environment friendly paper. Reliance Communications Limited Business Mix Wireless Enterprise • Mobile (CDMA, GSM, 3G & 4G) • Internet Data Center • VAS (Mobile World) • Broadband • Wireless Data • Leased Line • Fixed Wireless • Office Centrex • Public Access Business • MPLS and VPN Telecom Infrastructure Home • Multi tenancy towers • DTH • PAN-India coverage • IPTV • Optic Fibre • Backhaul Communications • Support systems Other businesses Tech Services • Leveraging Internal IT Global Operations Development Capabilities BPO • Submarine cable • Expertise in Telecom • Ethernet Data services BFSI, Utilities and Media • Global Managed Network Services Retail • Global Call • Reliance Mobile 4 Reliance Communications Limited Board of Directors Contents Page No. Shri Anil Dhirubhai Ambani - Chairman Letter to Shareowners.....................................................................6 Prof. J. Ramachandran Shri Deepak Shourie Notice of Annual General Meeting................................................8 Shri A. K. Purwar Shri R. N. Bhardwaj Directors’ Report............................................................................13 Smt. Manjari Kacker Management Discussion and Analysis.........................................32 Company Secretary and Manager Corporate Governance Report......................................................48 Shri Prakash Shenoy Auditors’ Certificate on Corporate Governance...........................59 Auditors Investor Information......................................................................60 M/s. Chaturvedi & Shah M/s. B S R & Co. LLP Independent Auditors’ Report on Standalone Financial Statement...................................................................... 65 Registered Office H Block, 1st Floor Balance Sheet................................................................................70 Dhirubhai Ambani Knowledge City Navi Mumbai 400 710 Statement of Profit and Loss.......................................................71 CIN: L45309MH2004PLC147531 Tel.: +91 22 3038 6286 Cash Flow Statement....................................................................72 Fax: +91 22 3037 6622 E-mail: [email protected] Notes to the Financial Statement............................................... 73 Website: www.rcom.co.in Independent Auditors’ Report on Consolidated Registrar and Transfer Agent Financial Statement.................................................................... 101 Karvy Computershare Private Limited Consolidated Balance Sheet...................................................... 104 Karvy Selenium Tower – B, Plot No. 31 & 32 Survey No. 116/22, 115/24, 115/25 Consolidated Statement of Profit and Loss............................. 105 Financial District, Nanakramguda Hyderabad 500 032 Consolidated Cash Flow Statement.......................................... 106 Website: www.karvy.com Notes to the Consolidated Financial Statement......................107 Investor Helpdesk Statement containing salient features of the Toll free no (India) : 1800 4250 999 financial statement of subsidiaries/ Tel. : +91 40 6716 1500 associate companies /joint ventures....................................... 140 Fax : +91 40 6716 1791 E-mail : [email protected] Attendance Slip and Proxy Form............................................... 147 12th Annual General Meeting on Tuesday, September 27, 2016 at 12.00 noon or soon after conclusion of the Annual General Meeting of Reliance Capital Limited convened on the same day, whichever is later, at Birla Matushri Sabhagar, 19, New Marine Lines, Mumbai 400 020 The Annual Report can be accessed at www.rcom.co.in 5 Reliance Communications Limited Letter to Shareowners My dear fellow Shareowners, It is a matter of great pride that the Indian economy has achieved Operating Segments the distinction of becoming the fastest growing economy of this scale in the world, with a GDP growth rate of 7.6 per cent in the RCOM is India’s foremost integrated communications service year 2015-16. This remarkable achievement has been possible provider in the private sector with over 100 million individual, owing to the implementation of development oriented policies enterprise, and carrier customers. We operate across the entire by the Government of India under the stellar leadership of our gamut of wireless, wireline, long distance, voice, data, video and Hon’ble Prime Minister, Shri Narendra Modi. The continuing internet communication services on a pan-India basis. We also growth momentum will generate higher disposable incomes have an extensive international presence through the provision for hundreds of millions of Indian consumers, raising their living of long distance voice, data, internet services and submarine standards. cable network infrastructure globally. Our business is organized into two strategic segments – the India Operations and the The upbeat economic environment in the country, together with Global Operations. the Hon’ble Prime Minister’s emphasis on Digital India is expected to lead to a very positive outlook for the telecommunications - India Operations sector. Currently, India is the second-largest telecommunications In India, RCOM mainly provides wireless telecom services to the market in terms of subscriber base, and the sector is expected to consumer segment. We also provide voice, long distance services witness further growth owing to increasing rural penetration and and broadband access to enterprise customers. In addition, our accelerating penetration of high-speed data services through business includes managed internet data centers and direct to multiple ‘smart’ devices. home business as well. Over all tele-density in India is at 81 per cent, but there is a Apart from nationwide 2G services, we operate 3G services in remarkable gap between urban and rural tele-density (148 per all the 13 circles where we own 3G spectrum and in another cent and 50 per cent respectively). We expect to see both - overall 5 circles through ICR arrangements, thus increasing our 3G tele-density to reach much higher levels over the next few years, coverage to 18 circles. Our enterprise clientele includes over and the urban-rural imbalance to also be increasingly corrected. 39,000 Indian and multinational corporations including SMEs On the global telecom front, there is a clear strategic shift and over 900 prominent enterprises in India. We also offer towards 4G or LTE networks and data business by telecom Direct-To-Home (DTH) digital TV services branded as Reliance operators. As on March 2016, over 1.1 billion subscribers across Big TV. 162 countries, had access to high speed 4G data services and this is expected to grow exponentially as the 4G ecosystem - Global Operations matures. Around 500 operators have launched 4G services in During the year we launched our new India Network, based various TDD/FDD bands so far and more launches are in the upon a 100G-enabled backbone seamlessly integrated with offing with coverage getting extended to about 200 countries. GCX’s Global Subsea Network that directly interconnects 29 The device ecosystem too continues