ANUAL REPORT 2009 Comisión del Mercado de las CMT Telecomunicaciones INDEX LETTER FROM THE PRESIDENT ................................................................................................................................................................................................. 7 SECTOR REPORT 1. ECONOMIC CONTEXT ................................................................................................................................................................................................................ 11 2. 2. THE TELECOMMUNICATIONS SECTOR ................................................................................................................................................................................... 12 2.1. THE SPANISH SECTOR IN THE EUROPEAN CONTEXT ........................................................................................................................................................ 13 a) Fixed line telephony ............................................................................................................................................................................ 13 b) Broadband ............................................................................................................................................................................................. 14 c) Mobile communications ..................................................................................................................................................................... 17 d) Mergers and acquisitions .................................................................................................................................................................. 18 2.2. THE SECTOR IN SPAIN ..................................................................................................................................................................................................... 19 3. SECTOR ANALYSIS IN SPAIN ..................................................................................................................................................................................................... 30 3.1. INFRASTRUCTURE ........................................................................................................................................................................................................... 30 a) Fixed-line access ................................................................................................................................................................................... 30 b) Mobile network access ....................................................................................................................................................................... 32 3.2. FIXED communications ................................................................................................................................................................................................ 35 3.2.1. RETAIL SERVICES ......................................................................................................................................................................................... 35 a) Fixed line telephony ............................................................................................................................................................................ 35 b) Company communications ............................................................................................................................................................... 52 c) Telephone information services ....................................................................................................................................................... 53 3.2.2. WHOLESALE SERVICES .............................................................................................................................................................................. 55 a) Cross-connection traffic services ..................................................................................................................................................... 55 b) Circuit rental services to operators ................................................................................................................................................... 60 c) Data transmission services to operators .......................................................................................................................................... 63 3.2.3. MARKET REGULATION AND PERSPECTIVES .................................................................................................................................................. 63 3.3. MOBILE Communications ............................................................................................................................................................................................. 64 3.3.1. RETAIL SERVICES ......................................................................................................................................................................................... 64 a) Revenues ................................................................................................................................................................................................ 64 b) Lines ........................................................................................................................................................................................................ 66 c) Traffic ....................................................................................................................................................................................................... 71 d) Progress of joint revenues for services .......................................................................................................................................... 76 e) Market shares ....................................................................................................................................................................................... 80 3.3.2. WHOLESALE SERVICES ............................................................................................................................................................................. 82 a) Revenues ................................................................................................................................................................................................ 82 b) Traffic ...................................................................................................................................................................................................... 84 c) Progress of fees ..................................................................................................................................................................................... 85 d) Market share ......................................................................................................................................................................................... 86 3.3.3. REGULATION AND MARKET OUTLOOK ............................................................................................................................................... 88 3.4. INTERNET ACCESS SERVICES ......................................................................................................................................................................................... 91 3.4.1. RETAIL SERVICES ......................................................................................................................................................................................... 92 a) Narrowband services .......................................................................................................................................................................... 92 b) Broadband services ............................................................................................................................................................................. 92 3.4.2 WHOLESALE SERVICES ......................................................................................................................................................................... 117 a) Revenue ................................................................................................................................................................................................ 119 b) Lines ...................................................................................................................................................................................................... 120 3.4.3. REGULATION AND MARKET PROSPECTS .......................................................................................................................................... 125 3.5. AUDIOVISUAL SERVICES ................................................................................................................................................................................................ 126 3.5.1. TELEVISION AND RADIO SERVICES ...................................................................................................................................................... 126 a) Revenue ...............................................................................................................................................................................................