Ontario Economy Improves • U.S. Associations Cry Foul Over EPA Decision • Honeywell to Sell Consumer Products Group MAGAZINE FEBRUARY 2011 Serving the Automotive Aftermarket for more than 75 Years Jobber CanadaN Post Canadianews Publications Mail Sales Agreement No. 40069240 BRAKE BALANCE What Selling the Right Brake Parts for Each Job Means to Your Business Lube, Oil, Filter: Most Frequent Service Poised for Growth Emissions Components: Ontario Drive Clean Moving to OBD II Testing FEBRUARY COVER 2010.indd 1 08/02/11 9:46 AM NewRetrieverAd_Layout 1 10/8/10 8:39 AM Page 1 Pure Bloodlines Run Deep When It Comes To Family Our Pedigree is OE. AISIN and ADVICS are the Original Equipment Supplier to many vehicle makers around the world. Now you can offer your customers the same quality parts. Toyota Motor Corp. Suzuki Motor Corp. Isuzu Motors Ltd. Daihatsu Motor Co., Ltd. Hino Motors, Ltd. Mitsubishi Motors Corp. Honda Motor Co., Ltd. Yamaha Motor., Ltd. Mitsubishi Fuso Truck & Bus., Ltd. Nissan Motor Co., Ltd Fuji Heavy Industries Ltd. Nissan Diesel Motor Co., Ltd. Daewoo Motor Co., Ltd. Mazda Motor Corp. General Motors Corp. Hyundai Motor Co. Chrysler Ford Motor Co. Volvo Car Corp. Renault S.A. BMW AG You’ve been using our products for years...you just didn’t know it... Meet the AISIN Family Meet the AISIN Family AISIN WORLD CORP. OF AMERICA 24330 Garnier Street, Torrance, California 90505-5327 www.aisinaftermarket.com/jn ADS#38910 AISIN p2.indd 2 28/01/11 8:23 AM CThisontents MonthFebruary 2011 Vol. 79, No. 2 16 COVER Jobbers will have strong opportunities over the coming years to achieve increased revenues in brake parts, particularly friction, as the overall market for aftermarket brake products and services is in a growth cycle. But expanding options will demand more from jobbers and their counterpeople. BRAKE BALANCE What Selling the Right Brake Parts for Each Job Means 4 Over the Counter 22 Getting Your Motor Oil Strategy In Order Ontario Economy Improves as Automotive Rebound There is little doubt that the introduction of GF-5 and Continues; U.S. Associations Cry Foul Over EPA GM’s Dexos standards in 2010 will have an impact on Refrigerant Decision; Honeywell to Sell Its Consumer the aftermarket oil change supply business over the long Products Group; Bestbuy Group Makes a Splash; run, but it’s not a simple equation. Alternateur Demarr Inc. Joins Bestbuy Distributors; New Control Arm Applications; Shell Lubricants Signs Canadian Alliance Distributors; Spectra 24 Taiwan Suppliers Undergoing Rapid Change Trends and developments in this cornerstone automotive Premium Adds Twitter. supplier nation will be showcased at the Taipei AMPA Obituary: Richard Berman, Dorman Products . 8 Show, April 12-15, 2011, but Jobber News got an advance look at what this country’s suppliers have to offer. Check out Jobber News Extra at www.autoserviceworld.com 10 Bodyshop News Automotive Service & Repair Week, incorporating the Knowledge Building: Transitioning NACE autobody event, moves to Orlando for 2011; 26 Calgary sees expansions by CSN and Carstar. Your Business to the Next Generation Today’s organizations need to continually seek innovative ways to do business, improve processes, build customer 12 Market Tracker: Ontario Moves relationships, and retain the right people in order to to OBD-II Testing prosper in today’s global marketplace. Ontario’s impending move to OBD-II emissions testing from its current dynamometer-based testing 29 Autoserviceworld.com Internet Directory has raised the issue about how well technicians will be able to work with on-board systems for emissions 30 Comment system diagnosis and repair. CUSTOMERS IN GRIDLOCK? Departments Appointments . 8 Advertisers Index . 29 JOBBER NEWS / FEBRUARY 2011 3 FEBRUARY CONTENTS p3.indd 3 08/02/11 10:23 AM OVER THE COUNTER NOW SERVING NOW 08 SERVING Ontario Economy Improves as NOW 09 SERVING 10 Automotive Rebound Continues NEWS ANDATION INFORMAINFORMATION Positive indicators in Canada’s automotive heart- land are being treated as reason to celebrate by 2011 Ontario’s provincial government. Y Highlights of the Ontario auto industry’s FEBRUAR continued recovery include the production launch of three new vehicles at Chrysler’s Brampton Assembly Plant. While some aftermarket companies are tied directly to vehicle production, all companies in Alternateur Demarr Inc. all sectors are affected by the health of the auto- Joins Bestbuy Distributors motive sector in Ontario, as it is the industry’s Bestbuy Distributors key employer and economic driver. Limited has announced “Congratulations to Chrysler and the that Alternateur Demarr employees at the Brampton Assembly Plant on Inc., of Notre Dame Chrysler Group LLC CEO Sergio Marchionne (right) the production launch of three new vehicles. In shows the all-new 2011 Chrysler 300 to Ontario Minister Des Prairies, Que., has 2009, our government showed its confidence of Finance Dwight Duncan (left) and Brampton mayor become a Bestbuy share- in Chrysler, and today Chrysler continues to Susan Fennell (middle). Chrysler Group celebrated the holder. demonstrate its confidence in Ontario and in production launch of the 2011 Chrysler 300 and Dodge The business is owned our workforce,” said Sandra Pupatello, minister Charger as well as the 2011 Dodge Challenger at its and operated by Eric of economic development and trade, in a state- Brampton Assembly Plant in Brampton, Ont., in January 2011. The announcement was only one development in a Laferriere. ment. list of good news for Ontario auto production. It is located at 557-A “Families and communities across Ontario Route 131 Nord, Notre depend on the auto sector. The production plant, which kept 280 Ontarians working Dame Des Prairies, of the all-new 2011 Chrysler 300 and Dodge in good jobs and the Etobicoke plant from Quebec, and can be Charger, as well as the 2011 Dodge Challenger, shutting its doors. reached by phone at right here in Brampton shows that Ontario • Last April, GM repaid its loans to governments (450) 752-1610. continues to be the top location for the auto and and re-emerged as a publicly traded company manufacturing sector in North America. Our in November. GM has added approximately g g g highly skilled workers, strong infrastructure, and 2,000 jobs in Oshawa and Ingersoll over the convenient location continue to put us at the top past 18 months, by recalling all of its laid-off New Control Arm of many companies’ lists for places to invest, and workers and creating 700 new jobs. this helps to create jobs across the province,” said • Toyota added a second shift to its Woodstock Applications Dwight Duncan, minister of finance. facility in spring 2010, creating over 800 new ProMax Auto Parts Depot Other recent investments in Ontario’s auto jobs and allowing for a doubling of production Ltd. has announced a sector have included: of its RAV4 to about 150,000 units per year. number of new control • Honda has added a second shift, providing 400 Ontario’s auto industry has increased by over arm applications are in new jobs for Ontarians at its assembly plant in 8,200 jobs since the sector’s restructuring in stock at its Brampton, Alliston in early 2011, and increasing produc- June 2009. Since 2004, Ontario remains the Ont., facility. tion from 400 to 600 vehicles a day. leading jurisdiction in North America for vehicle New applications, • In August 2010, Chrysler announced a $27.2 assembly. Between January and November 2010, available in stock include: million investment in its Etobicoke casting Ontario produced 1.92 million vehicles. * Honda CR-V 1997-2001 * Mazda Protege 1999-2003 U.S. Associations Cry Foul vehicle air conditioners. AAIA and ARPI’s peti- * Nissan Maxima Over EPA Refrigerant Decision tion claims that restrictions on consumer use 1999-2003 Two U.S. automotive associations are crying are neither necessary nor are they supported by * Nissan Sentra 2001-2006 foul over a new U.S. Environmental Protection health and safety data. Contact ProMax Auto Agency rule that will prevent consumers from In Canada, consumers have long been Parts Depot at repairing their own car air conditioning systems prevented from conducting most of their own (905) 454-8500 or at with a new refrigerant yet to be released to market, automotive air conditioning maintenance by www.autopartsdepot.ca. and have filed a lawsuit to turn back the law. restrictions on the sale of refrigerants to certified The Automotive Aftermarket Industry professionals in the trade and in only 10 kg or Association (AAIA) and the Automotive larger containers, though some non-ozone- Refrigeration Products Institute (ARPI) filed a depleting alternatives have fallen outside this lawsuit in the U.S. Court of Appeals for the restriction. The restrictions were put in place to Follow us on Twitter. District of Columbia challenging a significant new prevent the topping up of leaking systems with use rule (SNUR) issued by the Environmental R-12, known as Freon, due to its ozone-depleting Get AutoServiceWorld.com Protection Agency (EPA) under the Toxic effects, though the restriction was expanded to News and more by Substances Control Act (TSCA). include the R-134a refrigerant that replaced it The SNUR will prevent U.S. consumers from due to its global warming potential. following JobberNews using a new automotive refrigerant, HFO-1234yf, Refrigerant sales in the U.S. have not been on Twitter. scheduled to start being used in vehicles in late restricted in this way. 2011, to perform maintenance on their own Continued on page 6 4 JOBBER NEWS / FEBRUARY 2011 FEB OTC p4,6,8.indd 4 08/02/11 9:50 AM Promax Feb 2011 Brake Parts Jobber News:Layout 1 1/27/11 9:44 AM Page 1 Now Available 905.454.8500 www.autopartsdepot.ca ® Tel: 905.454.8500 Fax: 905.454.8522 26 Westwyn Crt., Brampton, Ontario, L6T 4T5 Promax p5.indd 5 28/01/11 8:31 AM OVER THE COUNTER NOW The ARPI and AAIA petition is seeking the rollback on a SERVING NOW 08 SERVING procedural basis as well as arguing that the EPA’s conclusions Jobber News NOW 09 SERVING about the risks of 1234yf were based on a variety of implausible Editor and Publisher 10 and unwarranted assumptions.