EUNIS 2016: Crossroads where the past meets the future EUNIS 22nd Annual Congress Book of Proceedings ISBN xxx ISSN 2409-1340 Preface Dear Reader, A few days preceding the opening of EUNIS 2016 let me share with you a few thoughts and ideas about how we ‘ve come thus far. Aristotle University of Thessaloniki has been a member of EUNIS community for more than ten years now. Our involvement in EUNIS activities started to increase during the last three years the moment we decided to adopt one more extrovert business strategy so as to enhance our bonds with the other European Institutions. At this point, I would like to thank personally Jean-Francois Desnos as it was his warm support and encouragement that induced us to announce our candidacy for hosting EUNIS 2016. Over the last two years, while the Congress was being prepared, we were overcome by mixed feelings. On the one hand, we felt greatly honoured and enthusiastic at having been given such a golden opportunity. On the other hand, however, there were times of fatigue, anxiety and stress just to mention but a few at the thought of carrying on such a tradition passed to us by our honourable predecessors. But in the end and above all, we felt happy and proud that we had been given the chance to be part of a combined effort that strengthened EUNIS collaborative mentality. This Book of Proceedings, and the Congress in general, is the result of the work of a great number of people as EUNIS Board Members, EUNIS Task Forces Leaders, the members of the Scientific Committee, the Authors and the local organizers have worked in close co-operation to produce remarkable results that will make, as promised, EUNIS 2016 a memorable event. At this point, allow me to express my warmest thanks to all of them for their contribution. Special thanks to our sponsors as nothing could be done without their support. To conclude, 60 stimulating papers, each evaluated by 3 Scientific Committee Members, that will ignite discussions during the Congress’ days, are included in this Book plus one more honorary paper that all together perfectly reflect the theme of this year’s Congress: Crossroads where the past meets the future. The selected theme depicts the multifaceted Crossroads (geographical, historical and technological) that you are invited to explore during your stay in Thessaloniki. A Crossroads indeed, where in the universal paths of historic memory, the taste of wine mingles with the smell of cinnamon and the presence of great men and women that shaped our culture still finds visible proof in the countless faces of life in this modern ancient city. I wish you a good reading. Looking forward to meeting you face to face in Thessaloniki. Yiannis Salmatzidis Chair of the Organising Committee EUNIS 2016 i EUNIS at a glance EUNIS is the European University Information Systems Organization. It was formed in 1993. It was registered as a non-profit organization in Paris, France in 1998. EUNIS brings together those who are responsible for the management, development and the policy for Information Technology in Higher Education in Europe. The objective of EUNIS is to contribute to the development of high quality information systems. To achieve this, the aims of EUNIS are: encourage exchange, cooperation and debates between those responsible for information systems in higher education or research institutes/organizations within Europe; establish relationships with supervisory organizations in charge of information systems in hig her education and in research institutes in each country as well as at European level. Aristotle University of Thessaloniki at a glance AUTh is the largest University in Greece covering all disciplines. It is widely recognized as a vibrant center of learning which draws its inspiration from a long tradition of academic achievement. This can be supported, among other factors, by the fact that so much in science, as in the arts and divinity, medicine and technology, it prides itself in its international role. Most of its academic personnel have been trained in reputable Universities in Europe, the United States and as far afield as Australia and Japan. The University has been actively participating in the Erasmus Programme since 1987, accounting approximately one fourth of the total Erasmus mobility in Greece in the frame of Student for Studies Mobilities as well as Staff for Teaching Mobilities. Nevertheless, mindful of rapid change and progress, we aim to improve our strategy, policies and everyday practices, in order to meet contemporary local and global demands. By assessing our experience, we have been able to determine our strengths and weaknesses, and we have adopted a holistic internationalization strategy, the main objectives of which can be briefly described as follows: Strengthen our role in the European and international knowledge community by building upon collective and personal academic achievements. Enhance our visibility among the traditionally prestigious academic institutions all over the world, by establishing long-term cooperation schemes at research, education and training level. Reinforce our traditional presence as leading education and research institution in Southeastern Europe and Eastern Mediterranean, by building focused strategic partnerships in the area. Play a decisive role in academic exchange, good practices dissemination, and knowledge diffusion. ii Support multicultural co-existence, social and cultural cohesion, and promote sustainable regional development. Make multilateral, rather than unilateral approach, a core aspect of our work in education, research and administrative level. Make our graduates able to think and act across traditional academic boundaries and across national borders. Properly equip them so that they may benefit from international knowledge and experience and support national and local dynamic development. Take into consideration global market demands and adjust respectively our educational policies. Enhance our cooperation with commercial enterprises abroad in terms of internship offers in order to improve our students’ international employability. Enhance and reinforce our relation with Greek society. Despite the financial difficulties, it invests every year remarkable resources in the field of Information Technology recognizing its special role in the daily administrative, educational and research operations and it prides itself in the quality of electronic services that it offers to the academic community. iii EUNIS 2016 Congress Committees Organising Committee The organising committee was responsible for organizing the Program, budget, contracts, PR, sponsors, coordination of the work of the Scientific Committee, registration process, accommodation, evaluation of the Congress, the day to day Congress operations and logistics. John Murphy, EUNIS’ President, Chair of the Programme Committee Prof. Panos Argyrakis, Head of the IT Board of Aristotle University of Thessaloniki Yiannis Salmatzidis, Chair of the Organizing Committee, Technical Manager of IT Center of Aristotle University of Thessaloniki Angeliki Agorogianni, Head of Administration and User Support Unit of IT Center of Aristotle University of Thessaloniki Dimitris Daskopoulos, Head of Services Unit of IT Center of Aristotle University of Thessaloniki Program Committe The programme committe was responsible for the Track Themes, Keynotes, decisions on review criteria, scheduling papers in thematic sessions. The programme committe was made up of the members of the Organizing committee as well as the following members: Ilkka Siissalo, EUNIS BencHEIT Task Force Leader Elsa Cardoso, EUNIS Business Intelligence Task Force Leader Victoriano Giralt, EUNIS Interoperability Task Force Leader Gill Ferrell, EUNIS eLearning Task Force Leader Johan Bergstrom, Eunis Research and Analysis Initiative (ERAI) Leader Noel Wilson, EUNIS Member Michele Mennielli, EUNIS Board Secretary Michael Turpie, Chair of the Organizing Committee EUNIS 2015 Jean-François Desnos, EUNIS Executive Secretary Scientific Committee The Scientific Committee, structured with the support of the EUNIS Board and the 5 Congress Track Leaders, namely Elsa Cardoso (Leadership & Management), Victoriano Giralt (ICT Infrastructure & Security), Gill Ferell (Teaching & Learning), Mikael Berglund (Software Development) and Michele Mennielli (OpenX & Interoperability), fulfilled timely an outstanding mission.. John Murphy, EUNIS’ President, Chair of the Programme Committee Prof. Panos Argyrakis, Head of the IT Board of Aristotle University of Thessaloniki Yiannis Salmatzidis, Chair of the Organising Committee, Technical Manager of IT Center of Aristotle University of Thessaloniki Angeliki Agorogianni, Head of Administration and User Support Unit of IT Center of Aristotle University of Thessaloniki Dimitris Daskopoulos, Head of Services Unit of IT Center of Aristotle University of Thessaloniki Ilkka Siissalo, EUNIS BencHEIT Task Force Leader Elsa Cardoso, EUNIS Business Intelligence Task Force Leader Victoriano Giralt, EUNIS Interoperability Task Force Leader Gill Ferrell, EUNIS eLearning Task Force Leader iv Johan Bergstrom, Eunis Research and Analysis Initiative (ERAI) Leader Noel Wilson, EUNIS Member Michele Mennielli, EUNIS Board Secretary Michael Turpie, Chair of the Organizing Committee EUNIS 2015 Jean-François Desnos, EUNIS Executive Secretary Asbjørn Reglund Thorsen, Oslo University, Norway Raimund Vogl, EUNIS Treasurer Bas Cordewener, EUNIS Board Member Ramon Grau