View metadata, citation and similar papers at core.ac.uk brought to you by CORE provided by Purdue E-Pubs Purdue University Purdue e-Pubs College of Technology Masters Theses College of Technology Theses and Projects 8-20-2010 Increasing Effectiveness Of The Zachman Framework Using The alB anced Scorecard Anagha Gokhale Purdue University, [email protected] Follow this and additional works at: http://docs.lib.purdue.edu/techmasters Part of the Systems Architecture Commons Gokhale, Anagha, "Increasing Effectiveness Of The Zachman Framework Using The alB anced Scorecard" (2010). College of Technology Masters Theses. Paper 28. http://docs.lib.purdue.edu/techmasters/28 This document has been made available through Purdue e-Pubs, a service of the Purdue University Libraries. Please contact [email protected] for additional information. Graduate School ETD Form 9 (Revised 12/07) PURDUE UNIVERSITY GRADUATE SCHOOL Thesis/Dissertation Acceptance This is to certify that the thesis/dissertation prepared By Anagha Gokhale Entitled Increasing Effectiveness of the Zachman Framework using the Balanced Scorecard For the degree of Master of Science Is approved by the final examining committee: Chair Prof. Jeffrey L. Brewer Prof. Kevin C. Dittman Prof. John A. Springer To the best of my knowledge and as understood by the student in the Research Integrity and Copyright Disclaimer (Graduate School Form 20), this thesis/dissertation adheres to the provisions of Purdue University’s “Policy on Integrity in Research” and the use of copyrighted material. Approved by Major Professor(s): ____________________________________ Prof. Jeffrey L. Brewer ____________________________________ Approved by: Prof. Jeffrey L. Brewer 07/15/2010 Head of the Graduate Program Date Graduate School Form 20 (Revised 1/10) PURDUE UNIVERSITY GRADUATE SCHOOL Research Integrity and Copyright Disclaimer Title of Thesis/Dissertation: Increasing Effectiveness of the Zachman Framework using the Balanced Scorecard For the degree of ________________________________________________________________Master of Science I certify that in the preparation of this thesis, I have observed the provisions of Purdue University Teaching, Research, and Outreach Policy on Research Misconduct (VIII.3.1), October 1, 2008.* Further, I certify that this work is free of plagiarism and all materials appearing in this thesis/dissertation have been properly quoted and attributed. I certify that all copyrighted material incorporated into this thesis/dissertation is in compliance with the United States’ copyright law and that I have received written permission from the copyright owners for my use of their work, which is beyond the scope of the law. I agree to indemnify and save harmless Purdue University from any and all claims that may be asserted or that may arise from any copyright violation. Anagha Gokhale ______________________________________ Printed Name and Signature of Candidate ______________________________________07/15/2010 Date (month/day/year) *Located at http://www.purdue.edu/policies/pages/teach_res_outreach/viii_3_1.html INCREASING EFFECTIVENESS OF THE ZACHMAN FRAMEWORK USING THE BALANCED SCORECARD A Thesis Submitted to the Faculty of Purdue University by Anagha Gokhale In Partial Fulfillment of the Requirements for the Degree of Master of Science August 2010 Purdue University West Lafayette, Indiana ii To my family for their love, encouragement and blessings. iii ACKNOWLEDGMENTS I am heartily thankful to my faculty advisor and chair of my advisory committee, Prof. Jeffrey L. Brewer, whose guidance and support enabled me to complete this proposal for my thesis. Prof. Brewer’s vision and passion for this particular subject inspired me to work hard towards formalizing the proposal and the objectives of this thesis. I also thank Prof. Kevin C. Dittman and Prof. John A. Springer, who have supported me as members of my advisory committee and helped me refine my work. I am also grateful to Prof. James L. Mohler, for providing important guidance in writing this thesis document. I offer my regards and gratitude to Prof. Gail F. Farnsley, for inspiring me to work towards my Master’s degree and for providing me with opportunities that have contributed greatly to my knowledge, learning and growth. iv TABLE OF CONTENTS Page LIST OF TABLES .................................................................................................vi LIST OF FIGURES ..............................................................................................vii GLOSSARY........................................................................................................viii ABSTRACT .......................................................................................................... x CHAPTER 1. INTRODUCTION............................................................................ 1 1.1. Problem Statement..................................................................................... 2 1.2. Scope ......................................................................................................... 4 1.3. Significance ................................................................................................ 7 1.4. Research Question................................................................................... 10 1.5. Assumptions............................................................................................. 11 1.6. Delimitations............................................................................................. 11 1.7. Limitations ................................................................................................ 12 1.8. Chapter Summary .................................................................................... 12 CHAPTER 2. LITERATURE REVIEW ................................................................ 13 2.1. Introduction............................................................................................... 13 2.2. Overview of the Literature......................................................................... 14 2.2.1. Architecture Alignment in BIGIT ......................................................... 14 2.2.2. Enterprise Architecture Planning at Accenture ................................... 17 2.2.3. Digital Library as an Enterprise........................................................... 19 2.2.4. Architectural Framework at RPC NASA.............................................. 22 2.2.5. Enterprise Architecture ....................................................................... 23 2.2.6. Enterprise Architecture Frameworks................................................... 25 2.2.7. Zachman Framework.......................................................................... 28 2.2.7.1. Purpose of Zachman Framework .................................................. 33 2.2.7.2. Why Zachman Framework............................................................. 34 2.2.7.3. Strengths of Zachman Framework ................................................ 35 2.2.7.4. Weaknesses of Zachman Framework ........................................... 36 2.2.7.5. Motivational Issues........................................................................ 37 2.2.8. Balanced Scorecard (BSC)................................................................. 40 v Page 2.2.8.1. Benefits of BSC ............................................................................. 45 2.3. Chapter Summary .................................................................................... 46 CHAPTER 3. METHODOLOGY ......................................................................... 47 3.1. Research Methodology............................................................................. 47 3.2. Research Goals........................................................................................ 52 3.3. Verification Criteria ................................................................................... 52 3.4. Verification Checklist ................................................................................ 53 3.5. Chapter Summary .................................................................................... 56 CHAPTER 4. THE PROPOSED FRAMEWORK ................................................ 57 4.1. Standalone use of Zachman Framework.................................................. 57 4.2. Standalone use of BSC ............................................................................ 60 4.3. Formulation of Integrated Framework....................................................... 62 4.4. Case analysis of EA at Accenture ............................................................ 68 4.5. Measuring the success of the proposed framework ................................. 85 4.6. Chapter Summary .................................................................................... 88 CHAPTER 5. FINDINGS, CONCLUSION, RECOMMENDATIONS ................... 89 5.1. Findings and Conclusion .......................................................................... 89 5.2. Recommendations for future work............................................................ 91 5.3. Chaper Summary ..................................................................................... 92 REFERENCES ................................................................................................... 93 vi LIST OF TABLES Table Page Table 3.1. Checklist for evaluating the proposed framework .............................. 54 Table 4.1. Motivation aspect of Zachman