2017/18 Hertfordshire Care Services Directory > Home support > Specialist care > Care homes > Useful contacts The independent guide to choosing and paying for care In association with www.carechoices.co.uk A Care Home with a difference A Centre of Care & Excellence Discover a haven that you will be happy to “Working with extreme passion to give the best care we can” l Luxurious rooms all with generous en suite facilities enjoying vast natural light and stunning views. l Short or long term care is available for people of various ages & needs. l In-house physiotherapy gym with highly qualified professionals. l Set in 18 acres of naturally landscaped grounds full of wildlife, including patios and paths to spend time outdoors. l A unique orangery for private dining with guests, including a fully stocked bar. Take a 360-degree virtual tour of the facilities on our website or come and visit us. Foxholes Care Home, Pirton Road, Hitchin, Hertfordshire SG5 2EN Tel: 01462 410767 & Email: [email protected] www.foxholescarehome.com Contents Introduction 4 Care homes 40 How to use this Directory Types of homes and activities explained Hertfordshire Paying for care 45 Care Providers Association 5 Understanding the system ‘Sharing best practice in care’ Important information 48 Helping you to stay independent 5 Further help and information Local services, equipment and solutions Residential care in Support from the council 14 Hertfordshire 52 First steps and assessment Comprehensive listings by region Services for carers 16 Useful local contacts 77 Assessment, benefits and guidance Useful national contacts 78 Care in your own home 18 How it can help Index 80 Living with dementia at home 19 Family support, respite and services Paying for care in your home 24 Understanding your options Home care providers 27 A comprehensive list of local agencies Housing with care 35 Essential checklists The different models available Home care agency 23 Care homes 42 Specialist services 36 Residential dementia care 44 Disability care, end of life care and advocacy All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and Care Choices Ltd cannot be held liable for any errors or omissions. To obtain extra copies of this Directory, free of charge, call Care Choices on 01223 207770. This Directory is available electronically at www.carechoices.co.uk where there Alternative formats is a Browsealoud option for those requiring the information in spoken word. Visit www.carechoices.co.uk for further assistance with your search for care 3 Introduction Welcome to this edition of the independent to all. More details are provided on page Hertfordshire Care Services Directory, which 14. The assessment will determine whether contains information for adults looking for you are eligible for financial support via a care or support within the county, whether Personal Budget, which may allow you to buy they are paying for it themselves or receiving in your own support and take control of your support from the council. situation. Staying as independent as possible is Alternatively, your circumstances may mean important to everybody. This Directory you are classed as a ‘self-funder’, with the contains information about the care and means to pay for your care. This is discussed support services available to enable you to on page 24 for those paying for care at do this when remaining at home, moving home and 45 for those paying for residential into a housing with care scheme, or within a care. care home or care home with nursing. Support or care to remain living in your own If you feel you need support to remain home may be the option that best suits independent, first look to your community. your circumstances. Ideas to make life easier There’s a host of organisations and at home start on page 7 and a list of local voluntary services that could help you. home care providers begins on page 27. If you think you need more formal care and If you are unable to remain at home, you support, arrange an assessment with your may want to consider a housing with care local Adult Social Services department to scheme (see page 35) or residential care. establish your specific needs. This is free, Comprehensive lists of care homes and care irrespective of your income and available homes with nursing in Hertfordshire start on page 53. There’s also important information about care decisions, including finding care in another county, making a comment or complaint about a service and how solicitors can help you. Finding care options in your area ‘Browsealoud’ function. This Directory offers a telephone and website service allowing you to search by postcode Whatever your care needs, this Directory or region for care homes, care homes with and the Care Choices telephone and nursing and home care providers that meet website service will be able to point you in your requirements across the country. Your the best direction, however you would like search can be sent to you by post or email, care information presented. or discussed with you over the telephone. If you are searching online, the results can be Please call 0800 389 2077 or visit saved and emailed to others. You can also www.carechoices.co.uk view an electronic version of this Directory on the site and have it read to you by using the Publications 4 For assistance with finding care and support, call Care Choices on 0800 389 2077 Hertfordshire Care Providers Association Hertfordshire Care Providers Association there is a fully-trained, up-to-date and (HCPA) is a membership body open to all competent workforce providing good independent providers of social care (private, quality, personalised care, and each year we not-for-profit and charitable organisations) celebrate excellence in care by hosting the delivering care to people in their own homes, annual Hertfordshire Care Awards. in a residential, supported or a nursing setting within Hertfordshire. Hertfordshire care providers who hold a current membership with HCPA are We are extremely dedicated to our mission committed to delivering the highest of ‘sharing best practice in care through standards of care and keen to play an partnership’, and through our close active part in the county’s wider social care relationship with Adult Social Services at community. Hertfordshire County Council, we are able to act as a voice for care providers on important We actively encourage anyone who provides adult social care issues in Hertfordshire. adult social care in Hertfordshire to join HCPA as a member; we can offer up-to-date HCPA has excellent partnership links to information, support and advice, training the local authority, the NHS and its clinical courses and qualifications, and a host of commissioning groups. Our relationship with business services. the local authority has gone from strength to strength and, by working in partnership, we We are happy to engage with any new care can ensure that Hertfordshire is one of the provider. Visit our website on www.hcpa. best counties in which to find excellent care info for more information, email us on for vulnerable adults. [email protected], or call 01707 536020. We’ll be happy to help. We attend regular strategic and liaison meetings with Adult Social Services at We are delighted to be associated with this the local authority to discuss and review publication produced by Care Choices, and contracts and procedures, as well as a variety we hope you find this Directory useful in your of initiatives aimed at tackling issues facing search for appropriate care in Hertfordshire. vulnerable adults and designing better ways of working for the future. HCPA also acts as a dedicated funding hub for the county to help ensure that Helping you to stay independent HertsHelp HertsHelp can help you get out and about, live independently, understand your rights HertsHelp is a network of community and entitlements or to volunteer in your organisations working together to support local community. The team will listen and everyone who lives in Hertfordshire. support you to find the help you need and Visit www.carechoices.co.uk for further assistance with your search for care 5 can put you in touch with organisations that Centres can be as important for carers as can help. Some organisations may charge those attending as they allow for a regular for their services but will let you know at the break from caring. start. Whether you are a carer who needs some support or a professional trying to find You can find local day opportunities by the right care solution for a client, HertsHelp visiting www.hertfordshire.gov.uk/ can help you. directory and searching for ‘day centres’. Here are just some of the issues that people Meals on wheels have asked HertsHelp about: • help to find local clubs and activities; If you are eligible, Hertfordshire County • paying for care and if you qualify for Council can provide meals delivered to your support; home. • benefits advice and debt counselling; Meals are provided by Hertfordshire and Independent Living Service, a not-for- • help in a crisis with exceptional and profit social enterprise. The standard menu unexpected pressures. includes a choice of five main courses per day and a selection of hot and cold desserts. A wide range of specialist meals for clients Tel: 0300 123 4044 who would like Kosher, Halal, vegetarian, Text: ‘hertshelp’ to 81025 Asian or Caribbean/West Indian food is also Minicom: 0300 456 2364 available. Email: [email protected] Web: www.hertshelp.net Skype: HertsHelp Tel: 0330 200 0103 Email: [email protected] Web: www.hertsindependentliving.org Day care centres A number of commercial companies can Many people can feel lonely or isolated also provide this service.