Annual Report 2002 – 2003 AIRSERVICES AUSTRALIA ANNUAL REPORT 2002–03 AIRSERVICES AUSTRALIA ANNUAL REPORT 2002–2003 i © Commonwealth of Australia 2003 This work is copyright. Apart from any use as permitted under the Copyright Act 1968, no part may be reproduced by any process without prior written permission from Airservices Australia. Requests and enquiries concerning reproduction rights should be addressed to: Manager, Corporate Communication Airservices Australia GPO Box 367 Canberra City ACT 2601 Telephone (02) 6268 4111 Fax (02) 6268 5688 ISBN 0 9578991 6 5 ISSN 1327-6980 Web address of this report: www.airservicesaustralia.com/profile/annualreports/annualreports.htm Produced by Airservices Australia Desktop publishing & design by Airservices Australia (02) 6268 4204 Edited and indexed by WordsWorth Writing (02) 6232 7511 Printed by Paragon Printers (02) 6239 1135 ii AIRSERVICES AUSTRALIA ANNUAL REPORT 2002–2003 CONTENTS CONTENTS ........................................................................................................................................................................................................................ iii LETTER OF TRANSMITTAL................................................................................................................................................................................. v CHAIRMAN’S YEAR IN REVIEW ................................................................................................................................................................1 INTRODUCTION ............................................................................................................................................................................................................. 4 Annual reporting requirements .......................................................................................................................................................... 4 Powers and functions...................................................................................................................................................................................... 4 Directorship and governance................................................................................................................................................................. 5 Corporate risk management.................................................................................................................................................................... 6 Responsible Minister ........................................................................................................................................................................................ 6 Structure ........................................................................................................................................................................................................................ 6 CORPORATE PROFILE .............................................................................................................................................................................................9 REPORT FROM THE CHIEF EXECUTIVE OFFICER............................................................................................................... 11 CORPORATE SCORECARD.............................................................................................................................................................................. 15 Operational performance ....................................................................................................................................................................... 15 Financial performance ................................................................................................................................................................................21 STRATEGIC DIRECTION AND CORPORATE OBJECTIVES........................................................................................... 23 Aspiration, mission and values........................................................................................................................................................ 23 Corporate objectives.................................................................................................................................................................................... 24 REPORT OF OPERATIONS .............................................................................................................................................................................. 25 Key result area: Safety.............................................................................................................................................................................. 25 Key result area: Environment ............................................................................................................................................................ 26 Key result area: Operational excellence............................................................................................................................... 28 Key result area: Customers and markets ............................................................................................................................. 30 Key result area: Employees................................................................................................................................................................... 32 Key result area: Owner.............................................................................................................................................................................. 33 Developments since the end of the financial year ................................................................................................. 35 FINANCIAL STATEMENTS.............................................................................................................................................................................. 37 APPENDICES.................................................................................................................................................................................................................. 75 APPENDIX 1: Board meetings and committees.............................................................................................................. 76 Members ...................................................................................................................................................................................................................... 76 Meetings ..................................................................................................................................................................................................................... 76 Committees .............................................................................................................................................................................................................. 77 APPENDIX 2: Board members’ biographies......................................................................................................................... 79 John P C Forsyth ............................................................................................................................................................................................... 79 Air Marshal Les Fisher (Retired) AO........................................................................................................................................... 79 Hisham El-Ansary ............................................................................................................................................................................................. 79 Ronald Hugh Entsch ..................................................................................................................................................................................... 80 Kevin Onslow Gale .......................................................................................................................................................................................... 80 Belinda Gibson .................................................................................................................................................................................................... 80 AIRSERVICES AUSTRALIA ANNUAL REPORT 2002–2003 iii Captain David Shrubb..................................................................................................................................................................................81 Bernard Ross Smith.........................................................................................................................................................................................81 APPENDIX 3: Project summaries .......................................................................................................................................................82 Continuing and completed projects.......................................................................................................................................... 82 New projects .........................................................................................................................................................................................................