University Hospitals Birmingham NHS Foundation Trust Annual Review 2009-10 Delivering the best in care www.uhb.nhs.uk Contents Page Our Vision, Our Purpose, Our Values 5 Chairman’s Welcome 6 Chief Executive’s Welcome 7 About UHBFT 8 You said, We did 11 Board of Directors 12 Rabia Khanum 13 Foundation Membership 14 Board of Governors 16 Best in Care Awards 17 Royal Centre for Defence Medicine 18 Patrick Room 20 Paul Davies 21 Brian Briggs 22 Helping Haiti 23 Toby Clough 24 Proton Therapy Centre 24 New Hospital Update 26 Anne Bagnall 28 Queen Elizabeth Hospital Birmingham Charity 29 Selly Oak Hospital End of an Era 30 A Great Big Thank You 32 Membership form 33 University Hospitals Birmingham NHS Foundation Trust | Annual Review 2009-10 | 3 Our Vision To deliver the best in care Our Purpose To provide leading edge healthcare for the people and communities we serve locally, nationally and internationally by delivering excellence in patient care through clinical expertise, research, innovation, teaching, training and support services. Our Values Respect We respect each other at all times with regard to age, disability, gender, position, race, religion and sexual orientation through professionalism and courtesy, treating all patients, colleagues, visitors, carers, communities and others as they would wish to be treated. Responsibility We take personal and collective responsibility to do the best we can, working towards agreed individual and Trust-wide goals and expect to be held accountable and to challenge poor performance. Honesty We are open, have integrity and are inclusive in our engagement and our decision processes. Innovation We strive to be responsive, creative and flexible, always looking for ways to do things better. We trial new ideas and share best practice quickly and fully. University Hospitals Birmingham NHS Foundation Trust | Annual Review 2009-10 | 5 Chairman’s welcome Welcome to University For the first time we have Our Board of Governors and Hospitals Birmingham NHS received ratings of ‘Excellent’ our members play an ever- Foundation Trust’s (UHB) for Quality of Services and increasing role in shaping Annual Review. I hope you find ‘Excellent’ for the Use of our future and setting our it interesting, informative and Resources from the Care priorities. Over the past 12 easy to read. Quality Commission (formerly months, we have developed the Healthcare Commission) our membership and provided The Annual Review is a which place us amongst the more opportunities than ever summary of the activities top 10% of high performing for our patients and local of our hospitals – Queen trusts in the country. communities to be actively Elizabeth, Selly Oak Hospital involved in helping us to and the new Queen Elizabeth We have maintained financial deliver the best in care. Hospital Birmingham – over balance for the 14th year in the last 12 months. It also succession; we have met, and I would like to take this provides some of our patients in many cases, exceeded our opportunity to thank all of with the opportunity to share operational targets treating you – our members, governors, their experiences of the care nearly 700,000 patients across staff, patients and the public – we deliver. the region. for the contribution you have made to the Trust over the last I am delighted to say that We have continued to improve year. 2009/10 has been another patient experience and have tremendous year at UHB. made significant reductions in Albert Bore MRSA and Clostridium Difficile rates for the third successive year. Chairman 6 | University Hospitals Birmingham NHS Foundation Trust | Annual Review 2009-10 Chief Executive’s welcome The Annual Review is a more By far the biggest challenge Our key priorities are: reader-friendly, patient- over the last 12 months has focussed alternative to the been planning for the move • To deliver the highest levels Annual Report and Accounts, into the new hospital, which of quality evidenced by which we are required by law received its first patient on technology, information to produce for Parliament and 16 June 2010. To have the and benchmarking our regulator Monitor. I hope opportunity to be involved in • To listen to what patients you find it informative and I a project of this magnitude want and respond quickly welcome your feedback. is a great privilege. Over and proactively three days we successfully • To create a fit-for-purpose This is the fourth year I have transferred over 400 patients workforce for today and been Chief Executive and I from the old Queen Elizabeth tomorrow am proud to say that thanks and Selly Oak hospitals – an • To ensure UHB is a leader to each and every one of you, amazing achievement from all of research and innovation we have had another very involved. successful year at UHB. As the Julie Moore Chairman has outlined, we There are some tough have achieved outstanding challenges facing the NHS ratings from the Care Quality over the next few years and Commission, we have we have developed a strategy Chief Executive continued to reduce infection to ensure we are prepared. rates and ensured that our patients benefit from some of the lowest inpatient and outpatient waiting times in the NHS. University Hospitals Birmingham NHS Foundation Trust | Annual Review 2009-10 | 7 About University Hospitals Birm ingham NHS Foundation Trust University Hospitals Birmingham The Trust employs around 6,900 Trust Performance NHS Foundation Trust (UHB) is staff and has recently transferred the leading university teaching services from Selly Oak Hospital In 2009/10, the Trust has been hospital in the West Midlands. to Birmingham’s first new acute successful in meeting and It provides traditional secondary hospital in 70 years – the Queen exceeding national targets and care services to the adult Elizabeth Hospital Birmingham, has also seen an increase in population of South Birmingham which opened its doors to the number of patients being and specialist tertiary care across patients on June 16, 2010. treated at its hospitals. Some the West Midlands and beyond. 98.6% of patients (an increase UHB achieved Foundation Trust on the previous year) were seen The Trust runs three hospitals, status on the 1 July 2004. It has in A&E within four hours. The the Queen Elizabeth Hospital around 24,000 members and a Trust has also exceeded national Birmingham, Queen Elizabeth Board of Governors. In 2009/10 targets on inpatient, outpatient Hospital and Selly Oak Hospital, its annual budget was £496 and cancer treatment waiting which provide adult services to million. times, ensuring patients benefit nearly 700,000 patients every from some of the lowest year, from a single outpatient UHB is one of the country’s waiting times in the country. appointment to a liver top 10% of consistently high transplant. The Trust is a regional performing trusts and received centre for cancer, trauma, burns ‘Excellent’ for its financial and plastics, and has the largest management and ‘Excellent’ solid organ transplantation for the quality of its clinical and programme in Europe. non-clinical services in the Care Quality Commission’s Annual Health Check. 8 | University Hospitals Birmingham NHS Foundation Trust | Annual Review 2009-10 About University Hospitals Birm ingham NHS Foundation Trust Infection prevention and control and members of the Councils shown very encouraging results. visited wards and departments Patient survey responses show The Trust continues to hold across a two-week period 87% of patients feel they are infection prevention and control offering leaflets, promotional always treated with dignity and as one of its top priorities. items and hand gel to patients, respect – an increase of nearly visitors and staff. 20% on the previous year’s In 2009/10, the Trust once again, results; 93% of patients felt that made significant reductions in They also held information their privacy was maintained at MRSA and Clostridium Difficile stands and conducted surveys, all times during their treatment rates seeing decreases of nearly the results of which were – an increase of around 15% 63% and 50% respectively. fed back to the executive-led and the overall experience at Infection Prevention and Control UHB was rated good, very good Root cause analyses into Committee. or excellent by 95% of patients individual cases of infection, surveyed. provide valuable insight into See the infection control video preventing the spread of at www.youtube.com/user/ A key part of UHB’s commitment infection. uhbvideos to quality is being open and honest about performance. Awareness campaigns such as Developments in Quality In November 2009, the Trust Infection Prevention and Control launched dedicated Quality web Week continue to educate staff, UHB has made good progress pages to provide staff, patients, patients and visitors about the in all three quality improvement members of the public and importance of hand hygiene. priorities for 2009/10: reducing other stakeholders with regular In November the Trust’s Patient medication errors, reducing up-to-date information on the and Carer Councils led the infection, and improving patient Trust’s performance in relation to fourth annual Clean Your Hands experience and satisfaction. the quality of our services. These Campaign, using ultraviolet glow can be found via the Trust boxes to demonstrate effective A number of initiatives set up to website at: www.uhb.nhs.uk/ hand washing techniques. Staff improve patient experience have quality.htm. University Hospitals Birmingham NHS Foundation Trust | Annual Review 2009-10 | 9 To ensure that patients are formal complaints received Building Birmingham a brighter actively involved in their by the Trust compared to the future treatment, the Trust has previous year, although the developed a secure, prototype ratio of complaints to inpatient UHB is pivotal to Birmingham’s website called ‘My Health activity has actually dropped.