SCHEDULE H – SERVICE DESCRIPTIONS 1. In accordance with the Agreement, TELUS will as of the Effective Date make available to the GPS Entities the Available Services described in the following Attachments to this Schedule H: a) Attachment H1 - Long Distance Services; i) Attachment H1-A – Outbound Long Distance Services; ii) Attachment H1-B – Calling Card Services; and iii) Attachment H1-C – Toll-Free Services; b) Attachment H2 – Conferencing Services; i) Attachment H2-A - Reservation-less Conferencing Services; ii) Attachment H2-B - Operator Assisted Conferencing Services; iii) Attachment H2-C - Event Conferencing Services; iv) Attachment H2-D - Web Conferencing Services; and v) Attachment H2-E – Crisis Management Conferencing Services; c) Attachment H3 – Voice Services; i) Attachment H3-A – Hosted Telephony Services; ii) Attachment H3-B – Exchange Services; and iii) Attachment H3-C - Hosted IVR Services; d) Attachment H5 – Data Services; i) Attachment H5-A – Initial Data Services ii) Attachment H5-B – Internet and Security Services; iii) Attachment H5-C – Optical Ethernet Service; and iv) Attachment H5-E – STS WAN L3 VPN Services; and e) Attachment H9 – Cellular Services; i) Attachment H9-A – Standard Cellular Services; and ii) Attachment H9-B – iDEN Network (Mike) Services; and f) Attachment H10 – Hardware and Software Procurement Services. 1 Telecommunications Services Master Agreement 2. TELUS will provide the Available Services described in the Attachments to this Schedule if and when requested by a GPS Entity pursuant to a Service Order or Service Change Order, subject to section 7.4.3 of the main body of this Agreement, in each case entered into in accordance with the terms of this Agreement, for the applicable Fees as set out in the Price Book and/or, subject to section 1.3.3 of the main body of this Agreement, the applicable Service Order or Service Change Order and as such Available Services are delivered in accordance with the terms of the Agreement including, without limitation, the Service Levels for such Services. Where Fees for an Available Service or any optional features related thereto are not separately identifiable in the Price Book or, subject to section 1.3.3 of the main body of this Agreement, the applicable Service Order or Service Change Order, then the Fees for such Available Service or optional features related thereto shall be deemed to be zero. 3. Each separate Available Service provided by TELUS to a GPS Entity pursuant to a Service Order or Service Change Order will include all of the attributes, features, characteristics, components and service parameters described in its separate Attachment to this Schedule, unless: a) particular attributes, features, characteristics, components or service parameters of such Available Service are expressly excluded or modified by such Service Order or Service Change Order; or b) the Attachment states expressly that an attribute, feature, characteristic, component or service parameters of an Available Service is an optional feature, and the optional feature has not been selected by such GPS Entity in such Service Order or Service Change Order. 4. Where an attribute, feature, characteristic, component or service parameters of an Available Service is described as an optional feature in the Attachments to this Schedule, and the optional feature has been selected by a GPS Entity in a Service Order or Service Change Order, then TELUS will provide such optional feature as a part of such Services without any additional Fee being payable unless otherwise specifically provided in the Price Book and/or, subject to section 1.3.3 of the main body of this Agreement, the applicable Service Order or Service Change Order with respect to that optional feature and otherwise in accordance with the terms of this Agreement including, without limitation, any applicable Service Levels and any additional terms or conditions set out in the Attachments to this Schedule or in such Service Order or Service Change Order, as the case may be. 5. Each Available Service ordered pursuant to a Service Order or Service Change Order shall be delivered to the GPS Entity for the duration of its Service Term in accordance with the description of such Available Service and, subject to section 1.3.3. of the main body of this Agreement, as expressly contemplated in the applicable Service Order or Service Change Order. 6. The Available Services will be deemed to include any service that: (a) TELUS provides to any of the GPS Entities as of immediately prior to the Effective Date; (b) is similar in nature to any of the services described in the Attachments to this Schedule H; and (c) is included on an invoice provided in connection with a TELUS Prior Agreement for a billing period ending on or including the Effective Date. Spend for the services that are deemed by this section 6 to be Available Services will not constitute Eligible Spend for 2 Telecommunications Services Master Agreement the purposes of section 3 of Schedule MM, unless: (x) spend on such services was included in the calculation of the initial Revenue Commitment and such inclusion was not an error (as determined in accordance with section 2(a)(viii) of Schedule MM); or (y) an adjustment is made to the Revenue Commitment as it relates to such services or the parties agree that no such adjustment is required, in accordance with section 2(a)(viii) of Schedule MM or otherwise in accordance with this Agreement. 3 Telecommunications Services Master Agreement Attachment H1 Long Distance Services In accordance with this Agreement, the Contractor will as of the Effective Date make available to the GPS Entities the following separate types of Long Distance Services: • Outbound Long Distance Services, as described in Attachment H1-A; • Calling Card Services, as described in Attachment H1-B; and • Toll-Free Services, as described in Attachment H1-C. 1 Telecommunications Services Master Agreement Attachment H1-A Outbound Long Distance Services Service Title: Outbound Long Distance Services Service Number: H1-A 1. Service Title and Number 1.1 The Service Title and the Service Number of this specific Available Service are set out in the above table. 1.2 Where a Service Order or Service Change Order, in each case entered into in accordance with the terms of this Agreement, references such Service Title or such Service Number, TELUS will provide such GPS Entity with Outbound Long Distance Services which include all of the attributes, features, characteristics, components and service parameters described in this Attachment H1-A, unless expressly excluded or modified in the Service Order or Service Change Order. 2. Service Description 2.1 Outbound Long Distance Services enable the GPS Entities to place and receive calls domestically and internationally using: (a) telephone lines for which TELUS is the Primary Interexchange Carrier (“PIC”); (b) a toll-free number for which TELUS is the responsible organization and toll-free carrier; and (c) calling cards and calling card numbers issued to the GPS Entities by TELUS. 3. Service Availability 3.1 The Outbound Long Distance Services will be available from all existing and future GPS Entity lines with PSTN access in British Columbia that fall within H3-A and H3-B, except where equal access impediments prevent TELUS from delivering Long Distance Services into an exchange area. For clarity, where equal access (i.e. the facilities, services and agreements that allow alternative inter-exchange carriers to interconnect with local exchange carriers for the purpose of provisioning long distance services through 1+ dialling to end- customers of local exchange carriers, as more fully described in Telecom Decision CRTC 92-12) is not available, Outbound Long Distance Services will not be available. 3.2 The Outbound Long Distance Services will be made available by TELUS in accordance with the availability-related Service Levels for the Outbound Long Distance Services set out in Schedule J. 1 Telecommunications Services Master Agreement 4. Service Standards 4.1 TELUS will ensure that the Outbound Long Distance Services available to GPS Entities meet the applicable Service standards set out in Exhibit H1-A1 to Schedule H. 5. Service Features 5.1 TELUS will ensure the following features are available to GPS Entities with respect to the Outbound Long Distance Services: 5.1.1 It will not be necessary for the user to enter a code to access such Outbound Long Distance Service. 5.1.2 TELUS will provide call detail recording features in accordance with the call detail record related security features set out in Attachment R1. 6. Service Support Features 6.1 Intentionally Deleted. 7. Optional Features 7.1 Fee-Based Optional Features. TELUS will make each of the optional features with respect to the Outbound Long Distance Services set out in the table below available to all GPS Entities at the additional price stated for each such feature in the Price Book. Where an optional feature has been selected by a GPS Entity in a Service Order or Service Change Order, then TELUS will provide such optional feature as part of the Outbound Long Distance Services ordered. No. Optional Feature Description Title H1-Op7 Billing Charge Back Provides billing charge back detailed charges. H1-Op10 Full Traffic Study Provides analysis of voice network rates, volumes, densities, capacities, and patterns over the entire voice network usually for system performance improvement of the voice network. H1-Op11 Trunk Study Provides analysis of voice network rates, volumes, densities, capacities, and patterns over a particular trunk (i.e. direct line between two telephone switchboards) usually for system performance improvement of the trunk. H1-Op13 Programming Change Optional feature changes that TELUS implements remotely at the request of a GPS Entity after a line has been installed. 2 Telecommunications Services Master Agreement Exhibit H1-A1 Long Distance Standards Table 1.