ATTN: Todd Dlouhy/Ruth Gray Nebraska Department of Correctional Services State Purchasing Bureau 301 Centennial Mall South, Mall Level Lincoln, NE 68508 State of Nebraska Request for Proposal for Contractual Services Inmate Calling Services RFP No. 2505Z1 Request for Proposal for Inmate Calling Services Release Date: May 30, 2008 Response Date: July 8, 2008 From: Public Communications Services, Inc. 11859 Wilshire Boulevard, Suite #600 Los Angeles, CA 90025 (800) 350-1000 pes Letter of Transmittal Public Communications SerViCf!5 July 3,2008 ATTN: Todd Dlouhy/Ruth Gray Nebraska Department of Correctional Services State Purchasing Bureau 301 Centennial Mall South, Mall Level Lincoln, NE 68508 Dear Mr. Todd Dlouhy & Ms. Ruth Gray: Public Communications Services, Inc. (PCS) is pleased to present this proposal for turnkey inmate telephone services to the State of Nebraska's facilities. This proposal is in response to the Request for Proposal No. 2505Z1 for Contractual Services released May 30, 2008. The following individuals are authorized to represent PCS and enter into a binding agreement with the State of Nebraska: Tommie E. Joe Rudy Zaragoza President & Chief Operating Officer Vice President of Sales and Marketing 11859 Wilshire Blvd., Suite 600 11859 Wilshire Blvd., Suite 600 Los Angeles, CA 90025 Los Angeles, CA 90025 [email protected] rudy.zaragoza @teampcs.com Contact Number: 800-350-1000 ext. 3037 Contact Number: 800-350-1000 ext. 5472 Fax Number: 310-954-2118 Fax Number: 310-954-2118 PCS has proposed the best equipment, technology, service and support available in today's marketplace, while also providing the lowest possible call rates. We are confident that our proposal provides the best value proposition to meet and exceed the State's goals and objectives. We look forward to responding to any questions resulting from your review of the enclosed proposal. For additional information, please feel free to contact me at 800-350-1000 ext. 3037 (office) or by email at [email protected]. Sincerely, Tommie E. Joe President & Chief Operating Officer Public Communications Services, Inc 11859 Wilshire Blvd., Suite 600· Los Angeles. CA 90025' (310) 231-1000' (800) 350-1000' Fax (310) 473-4714 www.pcstelcom.com W:~ Printed on Recycled Paper In Control. In Command. Table of Contents State of Nebraska Inmate Calling Services RFP Number 2505Z1 Technical Proposal Letter of Transmittal ....................................................................................................... i Table of Contents ............................................................................................................ ii Technical Proposal 1. Proposal for Contractual Services Form ............................................................1-1 2. Executive Summary..............................................................................................2-1 3. Corporate Overview ..............................................................................................3-1 a. Bidder Identification and Information ..............................................................3-1 b. Financial Statements.......................................................................................3-1 c. Change of Ownership .....................................................................................3-3 d. Office Location ...............................................................................................3-3 e. Relationships with the State............................................................................3-4 f. Bidder’s Employee Relations to State.............................................................3-4 g. Contract Performance ....................................................................................3-5 h. Summary of Bidder’s Corporate Experience ...................................................3-5 i. Summary of Bidder’s Proposed Personnel/Management Approach ...............3-8 j. Subcontractors..............................................................................................3-26 4. Technical Approach..............................................................................................4-1 a. Understanding of the Project Requirements ..................................................4-1 b. Proposed Development Approach ..................................................................4-3 c. Technical Considerations................................................................................4-5 Table of Contents - ii d. Detailed Project Work Plan ...........................................................................4-11 e. Deliverables and Due Dates .........................................................................4-14 5. PCS Response to RFP Section IV: Project Description & Scope of Work .......5-1 a. Project Overview ............................................................................................5-1 b. Project Environment........................................................................................5-2 c. Project Requirements......................................................................................5-3 d. Business Requirements .................................................................................5-6 e. Technical Requirements ...............................................................................5-12 f. Implementation Plan .....................................................................................5-46 g. Provide Post-Implementation Support ..........................................................5-47 h. Deliverables ..................................................................................................5-53 6. Exceptions to RFP Section III: Terms & Conditions ..........................................6-1 7. Cost Proposal........................................................................................................7-1 8. Proprietary Materials List .....................................................................................8-1 9. Form A – Bidder Contact Sheet ...........................................................................9-1 Attachments A PCS Audited Financial Statement for 2007 B Dun & Bradstreet Financial Report C First Regional Banking Reference D Douglas County Letter of Reference E State of Missouri Letter of Reference F Implementation Plan G List of LECs & CLECs H Declaration of Conformity with FCC Requirements I Navitel/OTC Inmate Telephones J Sample Dialing Instructions K Certificate of Liability Insurance and Worker’s Compensation Insurance L Douglas County Employee of the Year Notification Table of Contents - iii State of Nebraska (State Purchasing Bureau) RETURN TO: State Purchasing Bureau 301 Centennial Mall South, 1 st FI REQUEST FOR PROPOSAL Lincoln, Nebraska 68508 FOR CONTRACTUAL SERVICES FORM OR P.O. Box 94847 Lincoln, Nebraska 68509-4847 Phone: 402-471-2401 Fax' 402-471 -2089 SOLICITATION NUMBER RELEASE DATE 2505Z1 May 30,2008 OPENING DATE AND TIME PROCUREMENT CONTACT July 8, 2008 2:00 p.m. Central Time Todd Dlouhy/Ruth Gray This form is part of the specification package and must be signed and returned, along with proposal documents, by the opening date and time specified. PLEASE READ CAREFULLV! SCOPE OF SERVICE The State of Nebraska, Administrative Services, Materiel Division, Purchasing Bureau, is issuing this Request for Proposal, RFP Number 2505Z1 for the purpose of selecting a qualified contractor to provide Inmate Calling Services. Written questions are due no later than June 10, 2008, and should be submitted via e-mail to [email protected]. Written questions may also be sent by facsimile to (402) 471-2089. Site Visits will be conducted from June 16, 2008 through June 20,2008. Reference Section I.B Site Visits for further information. Bidder should submit one (1) Original and six (6) copies of the entire proposal. In the event of any inconsistencies among the proposals, the language contained in the Original proposal shall govern. Proposals must be submitted by the proposal due date and time. PROPOSALS MUST MEET THE REQUIREMENTS OUTLINED IN THIS REQUEST FOR PROPOSAL TO BE CONSIDERED VALID. PROPOSALS WILL BE REJECTED IF NOT IN COMPLIANCE WITH THESE REQUIREMENTS. 1. Sealed proposals must be received in State Purchasing by the date and time of proposal opening indicated above. NO late proposals will be accepted. NO electronic, e-mail, fax, voice, or telephone proposals will be accepted. 2. This form "REQUEST FOR PROPOSAL FOR CONTRACTUAL SERVICES" MUST be manually signed, in ink, and returned by the proposal opening date and time along with bidder's proposal and any other requirements as specified in the Request for Proposal in order to be considered for an award. 3. It is the responsibility of the bidder to check the website for all information relevant to this solicitation to include addenda and/or amendments issued prior to the opening date. Website address is as follows: http://www.das.state.ne.us/rn ateriel/purchasing/ BIDDER MUST COMPLETE THE FOLLOWING By signing this Request for Proposal For Contractual Services form, the bidder guarantees compliance with the provisions stated in this Request for Proposal, agrees to the terms and conditions (see Section III) and certifies that they maintain a drug free work place environment. FIRM: Public Communications Services, Inc. COMPLETE ADDRESS: 11859 Wilshire Blvd. Ste 600. Los Angeles CA 90025 TELEPHON5JIIII~E:=Qm}50-100~ FAX NUMBER: (310) 954-2118 SIGNATUR~ ~ ~ ~ DATE: ",Ju",IY:t...>C3...."2""0"'0"'8