Expanded Community Kitchen to more than จ้างงานในภาวะวิกฤต COVID 5,000 คน 12,000 Shohuay stores รับซื้อผลผลิตทางการเกษตร XX ตัน สนับสนุนผู้ประกอบการร้านอาหารในช่วง Lock-down กว่า XX คน 12,500 ตู้ สาหรับร้านโชวห่วยที่มีตู้ครัวชุมชน แหล่งอาหารปลอดภัยให้ทุกหมู่บ้าน บริจาคเลือดกว่า XX ซีซี สนับสนุนโรงพยาบาลและบุคลากรทางการแพทย์กว่าIncreased purchasing XX แห่ง ช่วยผู้ประสบภัยน�of Sea Perchา้ ท่วมกว่า from XX fishครัวเรือน farmers 400 impactedรายการสินค้าที่ได้รับการรับรองเต็มคุณภาพเต็มปริมาณ by COVID-19 Employees and customers joined the over tons 1,600 blood donation activity over 4,2 , C.C. CSR through Thai Red Cross Society Activities Provided aid to flood victims over in 2020 Supported an essential protective equipment in 65,000 households combating COVID-19 to over 80hospitals Over 2, restaurants operators were supported during lock - down Received Thailand Quantity Marks for more than Hired for more than 300Own Brand products 2,500 from the Ministry of Commerce roles during the COVID-19 pandemic May 2020 June 2020 September 2020 All Makro Stores received “COVID-19 Safety Standards Certificates” from the Department of Health September 2020 October 2020 Received “HR Asia Best Companies to Work for in Asia 2020” award by HR Asia. Opened Makro Foodservice Store, Bang Kho Laem Branch, Bangkok Opened the new concept store “Fresh@makro” at Ease Park community Received plaques in managing and mall, Ram Intra KM. 4 Road, Bangkok reducing domestic greenhouse gas emissions from Thailand Voluntary Key Emission Reduction Program Achievement January 2020 (T-VER) June 2020 in 2020 April 2020 October 2020 May 2020 September 2020 Received “Best Practice Awards 2020” Makro received in Social Academic Services from Thai Social Foundation 51 Outstanding Model Signed a Memorandum of Understanding with Establishment Awards for the Department of Agricultural Extension, Safety, Occupational Health and Work Opened Makro Eco Plus Store in Yangon, Ministry of Agriculture and Cooperatives, to Environment 2020, presented by the st which is the 1 store in Myanmar. support Mega Farm Enterprise, starting with Department of Labour Protection and the purchase of 5,000 kg. of Fragrant Welfare (DLPW), Ministry of Labour. Taro from farmers in Saraburi Province Opened Makro Foodservice Store, Amata 94 Makro stores received Thailand Labour Management Nakorn Branch, Chonburi Province Award 2020 by the Department of Labour Protection and Welfare, Ministry of Labour. The Next A Strong Partnership Together Toward Sustainability Store Operation Social Promoting Sanitation Distancing Personal Hygiene NEW NORMAL Building Confidence towards the Next Normal Makro uplifts its hygiene and safety standards and sets forth strict measures in all stores to build customer confidence in the new normal lifestyle. The Next A Strong Partnership Together Toward Sustainability E-payment O2O Platform Speed M Express CUSTOMER EXPERIENCE A pleasant service gives an impressive experience To leverage the O2O platform, Makro launched new services to serve customer needs, as well as provided more options for payment, express delivery, and pick-up at stores. The Next A Strong Partnership Together Toward Sustainability Knowledge Companionship Enhancing Sharing in Crisis Competitiveness PARTNERSHIP A good partner makes a great journey Makro strives for enhancing knowledge and potentials of farmers and suppliers to upgrade quality and add values to their products, as well as supporting them to get through all difficulties. The Next A Strong Partnership Together Toward Sustainability FOOD SAFETY Food Safety journey from farm to fork Collaboration with suppliers Makro devotes for development of food safety standards from upstream to downstream, for quality control with traceability in all processes, to ensure from upstream that food products available at Makro are safe for consumption. Food Safety Standards Traceability with Makro i-Trace 016 Annual Report 2020 | Siam Makro Public Company Limited 017 Financial Highlights Total Assets Baht Million As at 31 December Siam Makro Public Company Limited and its subsidiaries 2018 2019 2020 Number of Cash & Carry Stores (stores) +18.2% Total Stores 132 140 144 from 2019 Thailand 129 134 137 62,641 74,034 62,065 Overseas1 3 6 7 2018 2019 2020 Financial Performance (Baht Million) Total Sales 188,583 206,180 214,140 Total Sales Baht Million Total Revenues 192,930 210,627 218,760 Gross Profit 18,944 21,168 22,124 Net Profit 5,942 6,245 6,563 Earnings per Share (Baht) 1.24 1.30 1.37 Financial Position (Baht Million) Total Assets 62,065 62,641 74,034 Total Liabilities 42,808 41,907 51,324 +3.9% Interest-bearing Debts2 10,585 7,845 8,059 from 2019 Issued and Paid-up Share Capital 2,400 2,400 2,400 188,583 206,180 214,140 Retained Earnings 13,242 14,810 16,751 Total Equity 19,257 20,734 22,710 2018 2019 2020 Financial Ratios Net Profit Baht Million Gross Profit Margin (%) 10.0 10.3 10.3 Net Profit Margin (%) 3.1 3.0 3.0 Interest-bearing Debt to Equity2 (times) 0.55 0.38 0.35 Return on Assets (%) 9.7 9.9 9.5 Return on Equity (%) 32.8 32.0 30.9 Stock Data +5.1% Share Capital (Baht Million) 4,800 4,800 4,800 from 2019 Par Value per Share (Baht) 0.50 0.50 0.50 Book Value per Share (Baht) 3.90 4.22 4.63 5,942 5,942 6,245 6,563 Dividend per Share (Baht) 0.96 0.96 1.003 2018 2019 2020 Remark: 1 Excludes restaurant / minimart under Food Service Business Unit. 2 Interest-bearing debts exclude lease liabilities. 3 Dividend per share of Baht 1.00 includes the followings: - Interim dividend of Baht 0.40 per share paid on 8 September 2020. - Final dividend of Baht 0.60 per share proposed by the Board of Directors for shareholder's approval at the 2021 Annual General Meeting of Shareholders. 019 VISION Content To Be Number One 016 Financial Highlights Food Solution Provider 020 Message from the Board of Directors and Group Chief Executive Officer for Professional Customers 022 Report of the Audit Committee 024 Report of the Corporate Governance Committee 025 Report of the Nomination and Remuneration Committee 026 2020 Operation Performance 039 Nature of Business 043 Future Plan 044 Business Structure 046 Revenue Structure 047 Management’s Discussion and Analysis of Financial Position and Operating Results 052 Capital Structure and Management Structure 069 Organization and Human Resource Development 071 Risk Factors and Risk Management MISSION 076 Corporate Governance Report 094 Related Party Transactions 102 Report of the Board of Directors’ Responsibilities for Financial Statements 103 Independent Auditor's Report 108 Financial Statements 199 Auditor’s Remuneration 201 Board of Directors and Executives 221 Reference Persons 223 General Information of the Company and its Subsidiaries Multi-formats Award Know the differences Responsible Offer the best Location of Head Office, Branches and Subsidiaries 230 Expansion Team Know and for the society Value & solution achievement respect the local and the world to customers and invest differences in people 020 Annual Report 2020 | Siam Makro Public Company Limited 021 Message from the Board of Directors and Group Chief Executive Officer Mr. Suphachai Chearavanont Mrs. Suchada Ithijarukul Chairman Director and Group Chief Executive Officer - Siam Makro Measures to assist the customers and farmers were overseas expansion would be offset by its long-term benefits immediately put into force and continued throughout the and the overseas business will be a key factor for sustainable year. These included public online courses – via Makro’s growth of Makro in the future. not only cement our sustainable growth, but also lead us Facebook page and ‘Makro HoReCa Academy’ website – “to be number one food solution provider for professional 2020 was the year of challenges and pride of the Board of about food delivery business and online marketing, free Relentless Development towards Sustainable Growth customers” according to the Company’s vision. Directors and Makro people. open space at store entrance for restaurant operators to sell Looking back over the past year, there were several events take-home food, buying oversupplied agricultural products, that prove our management ability and business dynamic The Year of Pride Companionship through Difficulties free delivery during widespread situations, and static pricing during critical times. They also made us aware of areas of Despite difficulties, several occasions have made us proud. We realize that the strength of our business is supported by of essential goods such as medical masks during shortage, etc. improvement which were urgently needed. With the change Firstly, in the past year, there was no COVID-19 infection business partners, customers, and society. Certainly, we are of customers’ behavior and expectation under the new 2020 Operating Results among our employees, stores and other premises. Moreover, not in this just for profit, but aiming further to repay society normal and the digital society, one thing that should not be all 137 Makro stores in Thailand received “COVID-19 Safety at large and the country and to be a trusted partner for our For the year, Makro reported its consolidated net profit of overlooked to create a better experience and impression 6,563 million Baht, an increase of 5.1% from the previous Standards” certified by the Ministry of Public Health. Secondly, business alliances in all difficulties to give them support through products and services that meet their needs. The amidst crisis, we were one of many that alleviating and and build a sustainable growth together. year, thanks to the dedication of our employees and close year 2021 will be the first year in which Makro adopts collaboration between Makro and business partners. The giving hands to the afflicted – customers, suppliers and complete organizational transformation which will focus on farmers – and driving them through obstacles to go further The COVID-19 pandemic has severe implication for the total revenue increased by 3.9% YoY to 218,760 million Baht, utilization of new technology to increase operational efficiency primarily due to an additional contribution of the four new with their businesses.