Executed Contract 22.08.16 Clyde and Hebrides Ferry Services Contract for Provision of Ferry Services THIS PAGE IS BLANK Executed Contract 22.08.16 Clyde and Hebrides Ferry Services Contract for Provision of Ferry Services CLYDE AND HEBRIDES FERRY SERVICES CONTRACT FOR THE PROVISION OF FERRY SERVICES PART 1 CONTRACT AND SCHEDULES 1-5 22 AUGUST 2016 TS/MTRIPS/SER/2015/01 Executed Contract 22.08.16 Clyde and Hebrides Ferry Services Contract for Provision of Ferry Services THIS PAGE IS BLANK Executed Contract 22.08.16 Clyde and Hebrides Ferry Services Contract for Provision of Ferry Services Public Service Contract Between The Scottish Ministers And Calmac Ferries Ltd Dated: 22 AUGUST 2016 Executed Contract 22.08.16 Clyde and Hebrides Ferry Services Contract for Provision of Ferry Services TABLE OF CONTENTS TABLE OF CONTENTS ....................................................................................................................... 1 PART A ................................................................................................................................................... 6 PUBLIC SERVICE CONTRACT ......................................................................................................... 6 SECTION A: INTRODUCTORY PROVISIONS ................................................................ 7 1 Definitions And Interpretation................................................................................................. 7 2 Principal Contracts And Conditions Precedent ................................................................... 7 3 Contract Period ........................................................................................................................ 7 4 Due Diligence ........................................................................................................................... 7 5 Mobilisation ............................................................................................................................... 8 SECTION B: SERVICES ...................................................................................................... 9 6 Services ..................................................................................................................................... 9 7 Fares ........................................................................................................................................ 12 8 Timetable ................................................................................................................................ 14 9 Marketing Plan ....................................................................................................................... 15 10 Health And Safety Plan ......................................................................................................... 15 11 Environmental Management Plan ....................................................................................... 15 12 Register Of Transferring Assets And Subcontracts.......................................................... 16 13 Performance Management ................................................................................................... 17 14 Variations To The Services .................................................................................................. 17 15 Continuous Improvement ..................................................................................................... 21 16 Pre-Expiry ............................................................................................................................... 22 SECTION C: GRANT .......................................................................................................... 24 17 Purpose Of Grant ................................................................................................................... 24 18 Calculation Of Grant .............................................................................................................. 25 19 Annual Grant Reconciliations............................................................................................... 26 20 Grant Adjustment: Revised Base Case Recalculation ..................................................... 26 21 Grant Adjustment: Changes In Applicable Law ................................................................ 27 1 Executed Contract 22.08.16 Clyde and Hebrides Ferry Services Contract for Provision of Ferry Services 22 Performance Deductions ...................................................................................................... 27 23 Resolution Of Grant Disputes .............................................................................................. 28 24 Capital Supplements ............................................................................................................. 28 25 Public Sector Contributions .................................................................................................. 28 26 State Aid Determinations: Recovery Of Grant .................................................................. 29 SECTION D: STAFF INVOLVED IN THE PROVISION OF THE SERVICES............ 29 27 Transfer Of Staff .................................................................................................................... 29 28 Pensions.................................................................................................................................. 30 29 Data Protection ...................................................................................................................... 31 30 Freedom Of Information ........................................................................................................ 31 31 Confidentiality ......................................................................................................................... 32 32 Intellectual Property Rights .................................................................................................. 33 SECTION F: OPERATOR CONDUCT ............................................................................ 34 33 Compliance With The Law ................................................................................................... 34 34 Bribery And Corruption ......................................................................................................... 34 35 Discrimination and Customer Care ..................................................................................... 34 36 Operational Management and Customer Care and Accessibility Process ................... 34 37 Bookings And Ticketing ........................................................................................................ 35 SECTION G: GENERAL PROVISIONS ........................................................................... 35 38 Operator’s Status ................................................................................................................... 35 39 Operational Undertakings ..................................................................................................... 35 40 Consultation And Community Engagement ....................................................................... 36 41 Notices ..................................................................................................................................... 37 42 Payment .................................................................................................................................. 38 43 Recovery Of Sums Due ........................................................................................................ 38 44 Waiver...................................................................................................................................... 38 45 Severability ............................................................................................................................. 39 46 Jus Quaesitum Tertio ............................................................................................................ 40 SECTION H: CONTRACT GOVERNANCE .................................................................... 40 2 Executed Contract 22.08.16 Clyde and Hebrides Ferry Services Contract for Provision of Ferry Services 47 Audit, Expenditure And Accountability ............................................................................... 40 48 Assignation And Sub-Contracting ....................................................................................... 42 49 Contract Amendments .......................................................................................................... 42 50 Benchmarking ........................................................................................................................ 43 51 Dispute Resolution Procedure ............................................................................................. 43 SECTION I: DEFAULT, CURE AND TERMINATION ............................................................... 45 52 Financial Distress .................................................................................................................. 45 53 Events Of Default ................................................................................................................... 45 54 Remedies ................................................................................................................................ 46 55 Termination ............................................................................................................................