MULTIWEB Banking Installation and Update in Windows Manual Version: 1.0 Status: released 21/08/2018 MULTIWEB Banking Installation and Update in Windows Manual The greatest care has been taken in the writing of this manual. However, any formal or content-related mistakes cannot be excluded. Protected trademarks are not always identified as such in this documentation. Therefore, the absence of any identification of a product name as a trademark cannot be deemed to mean that this name is not a trademark or registered trademark. This document must be treated confidentially. All representations, copies or other reproductions which are not directed to the offeree can only take place with the agreement of CoCoNet. This applies also to the transmission of this document towards a third party. All rights of the document remain with CoCoNet. © 2018, CoCoNet Computer-Communication Networks GmbH CoCoNet Computer-Communication Networks GmbH Steinhof 5 D-40699 Erkrath Phone: +49 (0)2 11 / 2 49 02 - 0 Fax: +49 (0)2 11 / 2 49 02 - 200 Internet: http://www.coconet.de E-Mail: [email protected] CoCoNet GmbH Page 2 of 29 Contents 1 Introduction ........................................................................................................................................... 6 2 Preconditions ........................................................................................................................................ 6 3 New installation .................................................................................................................................... 6 3.1 Advice for the installation in Windows Vista, Windows 7 or higher .................................... 6 3.2 Separation of program- and application data ......................................................................... 7 3.3 User-specific data transfer ......................................................................................................... 7 4 Installation of the auto transfer tool (optional) ............................................................................... 8 5 Update installation ............................................................................................................................... 8 5.1 Update from a version without data separation to a version without data separation ... 8 5.2 Update from a version without data separation to a version with data separation ......... 9 5.3 Update from a version with data separation to a version with data separation (default update option) .......................................................................................................................................... 9 6 Migration of MULTIWEB Banking to a new workstation ........................................................... 10 7 Switching from MULTIWEB to EBICS ............................................................................................ 10 8 Advice for the use of a proxy .......................................................................................................... 11 9 Advice for the use of smart cards .................................................................................................. 12 9.1 SECCOS ....................................................................................................................................... 13 9.2 StarSign Token ........................................................................................................................... 13 10 Activating additional traces ......................................................................................................... 15 11 Advice for operating the MULTIWEB Banking client without browser ................................ 15 11.1 Architecture............................................................................................................................. 16 11.2 Preconditions .......................................................................................................................... 16 11.3 Installation ............................................................................................................................... 16 11.4 Installation of the auto transfer tool (optional) ................................................................ 16 11.5 Proxy usage ............................................................................................................................ 16 CoCoNet GmbH Page 3 of 29 11.6 Activating additional traces ................................................................................................. 17 11.7 Importing a new SSL certificate .......................................................................................... 17 11.8 Viewing and deleting SSL-certificates ............................................................................... 17 12 FAQ................................................................................................................................................... 18 12.1 The message “Windows blocked this software because it cannot verify the publisher” is displayed. ......................................................................................................................... 18 12.2 MULTIWEB Banking does not start or displays an empty screen ................................ 18 12.3 MULTIWEB Banking does not start – StringIndexOutOfBoundsException ................ 19 12.4 Certificate information is not displayed ............................................................................ 20 12.5 Print INI-letter later ................................................................................................................ 21 12.6 Initialisation leads to “Data could not be decoded” ......................................................... 21 12.7 The login does not work ....................................................................................................... 21 12.8 The message “Invalid key medium or expired keys” is displayed ................................. 21 12.9 The message “Unknown user” is displayed ...................................................................... 22 12.10 Orders cannot be signed ...................................................................................................... 22 12.11 Files cannot be sent via EBICS ............................................................................................ 22 12.12 Printouts do not work............................................................................................................ 22 12.13 No remitter accounts available ........................................................................................... 23 12.14 Remitter and receiver are not saved permanently .......................................................... 23 12.15 The allocated working memory is insufficient ................................................................. 23 12.16 The programme crashes during login ............................................................................... 24 12.17 GUI components are displayed incompletely or not at all, or overlap ......................... 24 12.18 Value balances are calculated incorrectly or not at all ................................................... 25 12.19 Stand-alone MULTIWEB Banking client does not start .................................................. 26 12.20 Stand-alone MUTLIWEB Banking client freezes while displaying the loading indicator 26 12.21 Stand-alone MULTIWEB Banking client does not display printouts ............................. 27 CoCoNet GmbH Page 4 of 29 12.22 Initialisation of an external bank access in the stand-alone MULTIWEB Banking client produces certificate error ......................................................................................................... 28 12.23 The desktop shortcut is displayed without a symbol ..................................................... 28 12.24 Error message “Key medium is not present or empty” while using a chip card is displayed ................................................................................................................................................. 29 CoCoNet GmbH Page 5 of 29 1 Introduction This manual describes the installation of MULTIWEB Banking in Windows. For this purpose, the most important steps from the user ’s point of view are listed and described. Both a new installation and an update installation will be outlined. In addition, switching from MULTIWEB communication to EBICS will be explained. 2 Preconditions The following requirements have to be met: • There is an up-to-date browser (Internet Explorer or Mozilla Firefox) • There is an up-to-date Java runtime environment (JRE) incl. plug-in for the browser • There is an up-to-date Adobe Acrobat Reader plug-in for the browser 3 New installation To make an initial installation of the software, the user has to carry out the available set-up. Afterwards, the installation wizard guides the user through the installation. The programme suggests a suitable installation path. It can be changed by the user if desired. When making an initial installation, it is important to select an empty directory. To be able to carry out the installation, the user needs read- and write permissions for the selected directory. 3.1 Advice for the installation in Windows Vista, Windows 7 or higher For the installation in Windows Vista, Windows 7 or higher, the following points have to be considered: • Administrator rights are necessary for the installation