CHICOPEE SKI CLUB LIFT OPERATIONS TRAINING MANUAL & SEMINAR LIFT OPERATORS/LIFT ATTENDANTS TABLE OF CONTENTS • INTRODUCTION . Who’s Who . Mission Statement . Vision Statement . Area History . Area Layout 2. GENERAL RULES & REGULATIONS 4. JOB DESCRIPTION 6. LIFT OPERATORS/LIFT ATTENDANTS – Rules & Regulations 11. LIFT OPERATING PROCEDURES & SAFTEY o VIDEO: Lift Zone 22. RADIOS 24. PROCEDURES FOR UNUSUAL LIFT OCCURRENCES 27. LIFT ATTENDANT DAILY INSPECTION CHECKLIST 28. CARPET LIFT ATTENDANT DAILY INSPECTION CHECKLIST 29. DAILY OPERATING RECORD 30. OPERATOR STOP LOG 31. ACCIDENT SAFTEY PROCEDURES 32. SKI AND SNOWBOARD HELMET POLICY o FILM: Lift Related Incidents LIFT EVACUATION HELPING YOU HELP OTHERS a. FILM: Secrets To Service • ON HILL TRIANING • LIFT QUESTIONNAIRE MISSION STATMENT To provide the best possible year-round recreational experience and facility to the local community and beyond. VISION STATMENT Chicopee will be a leader in Southern Ontario by providing a quality year-round recreational experience and facility supported by sound partnerships within the local community and beyond. AREA HISTORY Chicopee Ski Club is a 12-month non-profit organization that has been operating since 1934. Since then, the club has grown considerably to be one of Southwestern Ontario’s leading urban ski clubs. The people who utilize the facilities completely fund the operation and are comprised of members, school groups, and daily users from across the region. As an employee of Chicopee Ski Club, you are the people the guests and members have the most contact with, wherever you are working. It is important to realize that while on or off-duty, you represent Chicopee Ski Club. As a representative of the club, it is imperative that you are well groomed, courteous, and respectful to our guests and members, not to mention your fellow co-worker. As the season begins think about what you want to get out of your experience working at Chicopee and how you can achieve your goals. Make sure that you read and understand this manual before starting your on-hill training and work. Have a fun and safe winter! Issued on: Nov. 25, 2012 Lift Operators Manual Revised: Nov. 19, 12 Page 1 PUNCTUALITY, SHIFT CHANGE & CLOSING The following are general rules and guidelines that employees are expected to follow: a) If unable to attend a scheduled shift, it is the employee’s responsibility to find a replacement for that shift, and notify their supervisor of the change. b) If an employee knows they are going to be late or absent for a shift and cannot find a replacement, notify your Supervisor at least one (1) hour before the shift starts. Call 893-6302 c) Lateness will not be tolerated; lateness will result in dismissal. d) Employees are required to punch-in at the start of their scheduled shift and punch-out after the shift is completed. e) If unsure whether the Club is open due to poor weather conditions, call the “SNOW REPORT” at 894-5610 the taped recording will be available at 7:00 am each morning. BREAKS & LUNCHES Breaks: 15 Minutes minimum. Some breaks will vary depending on your shift. Lunches: ½ hour (30 minutes) deducted from pay. Full-time night crew will get a 20-minute break with no deductions. All employees are required to have lunches and breaks in the STAFF ROOM located on the Main Floor. The STAFF ROOM is the employee’s responsibility. KEEP IT CLEAN PLEASE! Issued on: Nov. 25, 2012 Lift Operators Manual Revised: Nov. 19, 12 Page 2 LOUNGE RULES & REGULATIONS Operations employees are not permitted in the lounge while on-duty, except those required to work in this area. Employees are not permitted in the lounge eight hours prior to a shift. Operations employees are prohibited from using any area or entrance behind the lounge or cafeteria without instruction from a supervisor. Employees that are of legal age are permitted to use the lounge while off-duty. Chicopee Name Tags cannot be worn while drinking in the lounge SKIING/SNOWBOARDING All Operations employees are issued privileged passes for the season, but your supervisor must issue you your pass. You must fill out the appropriate forms and waiver prior to receiving your pass. Employees under 18 must have a parent or guardian sign the waiver. These passes are a privilege and can be revoked as a means of disciplinary action, ie. Being late, missing shifts, etc. Please note that passes can be revoked during busy times or staff shortages. When you are skiing or boarding you must obey all hill signage and rules. Failure to do so will result in dismissal and, or termination of staff ski pass. *This rule applies when you visit other ski resorts on our Reciprocal Program, as you represent Chicopee Ski Club.* REFUSAL TO WORK Never perform any task or use any equipment that you have not been trained on or are familiar with. You have the right to refuse to work or do particular work if you believe that any equipment, machine or situation endangers you or another worker. You have to inform your supervisor of your refusal to work so that appropriate measures can be taken. You must also inform any worker about to perform the act of your refusal so that they are aware of the possible risks. Proceed with work that you are comfortable with until contacted by your supervisor. Issued on: Nov. 25, 2012 Lift Operators Manual Revised: Nov. 19, 12 Page 3 JOB DESCRIPTION: LIFT ATTENDANT Department: Operations Wage Category: Hourly Reports To: Operations Supervisor Revision Date: November 2007 JOB STATEMENT This individual performs professional work as an attendant of a “Lift” to transport passengers to the top of the terrain. This individual is in charge of operating a “Lift” in a safe and responsible manner. Responsibilities include: start-up checks, starting and stopping a lift, assisting passengers to load and unload the lift, communication with “on-hill” and supervisory staff, and following all procedural guidelines learned during the training program. This position commences at the beginning of the ski season (approximately early December) and ends (approximately late March), closing date may vary depending on weather conditions. This requires that all regulations established by Provincial and Federal bodies and the Chicopee Ski Club Management are adhered to and followed. This position is performed under the guidance of the Lift Supervisors. This position may be required to assist in other departments when needed. ESSENTIAL FUNCTIONS . Responsible for performing and maintaining all safety checks, following operational procedures. Required to maintain snow surfaces at the loading and unloading areas. Responsible to remain alert and report unusual occurrences. Required to stop and start the lift. Responsible for passenger loading, ticket and badge checking, and maze control. Required to be punctual and wear proper clothing. Required to maintain intercom communication and use radio contact for Emergency use only. Required to complete Operating Record, Daily Inspection forms, and any other prescribed documentation. Required to assist in other areas of operation as required. Issued on: Nov. 25, 2012 Lift Operators Manual Revised: Nov. 19, 12 Page 4 JOB SPECIFICATIONS . Good appearance and attitude. Willingness to work and assist passengers using the lift and around the area. Experience is an asset but not a requirement. Good communication skills (i.e. reading, writing, and verbal) . Ability to work as part of a team. Ability to work outside in winter elements. Loyal attitude towards the Organization and its goals. Issued on: Nov. 25, 2012 Lift Operators Manual Revised: Nov. 19, 12 Page 5 LIFT OPERATORS – RULES & REGULATIONS 1. All lifts are to be operated one full rotation of the terminals before loading the public. Snow and ice are to be removed from chair lift seats and safety bars with the provided equipment. 2. Upper operators are to inspect lift line, truck assemblies and alignment while riding the lift up in the morning and during position change. 3. Upper and lower operators are to test all stop switches, intercoms and safety gates with the direction of the Crew Chief. 4. Upper operator is responsible for maintaining the snow surfaces in the unloading area, PROVIDING THE OPERATOR IS WITHIN REACH OF A STOP BUTTON. One shovel is provided in each top lift shack for this purpose. These tools are not to be loaned out to anyone for any purpose! 5. No one but the upper operator is allowed in the lift shack. This includes Ski Patrol, P.R.’s or anyone else. This is a distraction, which jeopardizes passenger safety. ANY MUTILATION OF SAID BUILDING BY ANY MEANS OF VANDALISM WILL RESULT IN DISMISSAL. All operators are responsible for the cleanliness of their shack. 6. Bottom operators are responsible for passenger loading, ticket and badge checking, maze control and the condition of the snow in the loading area. A shovel is provided at the bottom station of this purpose. These tools are not to be loaned out to anyone for any purpose. 7. Chairs – Bottom and upper operators are responsible for the safety of their passengers. The lift is to be stopped immediately if someone falls on the loading or unloading ramps. Quickly re-load the fallen passenger(s). As soon as the ramp is cleared, start the lift. 8. Small Pocket Radios – are allowed in lift shacks, but no reading material, cellular phones, headphones, Mp3, or iPod’s, etc. Use of these items could lead to your dismissal even if they are turned off. 9. WHILE IN UNIFORM AND/OR ON-DUTY *NO SMOKING ANYWHERE ON CHICOPEE SKI CLUB PROPERTY EXCEPT THE DESIGNATED AREA SET BY CLUB MANAGEMENT* Issued on: Nov. 25, 2012 Lift Operators Manual Revised: Nov. 19, 12 Page 6 10. Passenger loading to commence at 9:00am on weekdays and 8:30am on weekends.