Tranent Branch Closure Review Our Tranent branch is closing in June We’ve put together this guide to share with you how we’ve made the decision and let you know about other ways to bank with us. We’ve noticed the way our customers like to do their everyday banking is changing. And we’ve used this information to help us decide what changes to make. To make sure we’re offering our customers the right services in the right places, we’re investing £250 million into our branches and digital services. We’ll be improving some branches to offer better digital technology and opening some new ones, but this does mean closing some too. Following a careful and full review, we’ll be closing our Tranent branch in June. There are a number of other branches you can visit, the closest one is Musselburgh, and you can also use our Haddington branch. This guide will tell you more about the review and our Partners are always on hand if you’d like to speak to them in person. About the branch Opening times* Address What’s available Monday 09.30 – 16.00 100 High Street Tuesday 09.30 – 16.00 Tranent Wednesday 09.30 – 16.00 EH33 1HH 0 1 0 Thursday 09.30 – 17.30 ATMs inside ATMs outside Deposit Friday 09.30 – 17.00 the branch the branch Machines Saturday Closed Sunday Closed About our customers Age of our branch customers How are they using the branch now compared to last year? 50% 41% 37.5% 35% 25% 9% 21% 28% 20% decrease in the decrease in ATM increase in online and 12.5% number of customers withdrawals mobile banking 4% using the counters U18 18-44 45-64 65+ How else do they bank with TSB? 89% 80% 11% 20% use another TSB branch use another TSB branch as well only use also use or online, mobile or as Tranent branch Tranent branch the Post Office® telephone banking What about Business Banking customers? 3% 84% of branch customers use at least have business accounts one other TSB branch YourYour closestclosest branchbranch fromfrom <InsertTranent Field will be 1> Musselburghwill be <Insert Field 22> <Field 23 Insert map> TSBTSB Branch Branch DistanceDistance RingsRings PostPost Office Office ATMATM BusBus Stop Stop TramTram Stop Stop TrainTrain Stop Stop <InsertMusselburgh Field 22> OpeningOpening timestimes* HowHow cancan II getget there?there? <Insert Field 24> <Insert Field 25> 128 - 130 High Street Monday 09.00 – 17.00 • <Insert Field 26> Musselburgh Tuesday 09.00 – 17.00 • It’s about 4.1 miles from our Tranent branch Midlothian Wednesday 09.00 – 17.00 • <Insert Field 27> Thursday 09.00 – 17.00 • That’s about 24 mins on the 26 bus EH21 7EA Friday 09.00 – 17.00 •• <Insertor an 11 Field minute 28> drive Saturday 10.00 – 14.00 Sunday Closed • <Insert Field 29> OtherOther waysways toto bankbank withwith usus PersonalPersonal bankingbanking customerscustomers BusinessBusiness BankingBanking customerscustomers ClickClick TapTap CallCall ClickClick CallCall tsb.co.uktsb.co.uk ourour MobileMobile 03450345 975975 87588758 tsb.co.uk/businesstsb.co.uk/business 03450345 835835 38583858 BankingBanking AppApp IfIf you’reyou’re notnot alreadyalready registeredregistered forfor onlineonline banking,banking, gogo toto tsb.co.uktsb.co.uk toto findfind outout more.more. ® Address Opening times YourYour closestclosest PostPost OfficeOffice® Address Opening times <Insert Field 30> <Insert Field 32> If you’re a personal banking customer, you can also use any Spar Store Monday 09.00 – 17.30 If you’re a personal banking customer, you can also use any ® 43 High Street Tuesday 09.00 – 17.30 Post Office ®branch to: Post Office branch to: Tranent Wednesday 09.00 – 17.30 • withdraw money Thursday 09.00 – 17.30 Lothian • withdraw money Friday 09.00 – 17.30 • check your balance EH33 1LN • check your balance Saturday 09.00 – 12.30 • pay in cash and cheques to your account Sunday Closed • pay in cash and cheques to your account That’sIt’s 0.1 miles<Insert from Field our 31>Tranent miles branch from our <Insert Field 1> branch *Opening hours can change and this branch may close at lunch time. Please visit tsb.co.uk/branch-locator for the latest information. AllAll distancesdistances quotedquoted areare approximate,approximate, basedbased onon thethe postcodespostcodes shown.shown. PostPost OfficeOffice®® is is aa registeredregistered trademarktrademark ofof RoyalRoyal Mail.Mail. For moreFor more informationinformation aboutabout ourour decisiondecision toto closeclose thisthis branch,branch, pleaseplease visitvisit tsb.co.uk/investors/our-branch-programmetsb.co.uk/investors/our-branch-programme TSBTSB Bank Bank plc. plc. Registered Registered Office: Office: HenryHenry DuncanDuncan House,House, 120120 GeorgeGeorge Street,Street, EdinburghEdinburgh EH2EH2 4LH.4LH. Registered in ScotlandRegistered in Scotland No.No. SC95237.SC95237. TSB11398 Tranent (08/16) TSB11398 <Insert Field 1> (08/16) TSB11398_0816.indd 2 22/08/2016 16:46 Tranent Branch Closure Review We talked to the local community about closing our Tranent branch We have been speaking to the local community about the impact of the closure of TSB Tranent and how we can help customers with this transition. Who we spoke to What was said • The local Member of Parliament, George • TSB was asked about the distance some customers, Kerevan MP. especially the elderly, would need to travel to reach their nearest branch. • The local Member of Scottish Parliament, Iain Gray MSP. • TSB was asked about the alternatives in place for those customers who could not travel to an • Regional MSPs for the South Scotland region alternative branch. – Brian Whittle, Claudie Beamish, Colin Smyth, Emma Harper, Joan McApline, Paul Wheelhouse, • TSB was also asked about what the closure will mean and Rachael Hamilton. for TSB Partners who work at the Tranent branch. • Representatives of the Fa’side ward of East Lothian Council. • Midlothian and East Lothian Chamber of Commerce. • Local Federation of Small Businesses. • Local Citizens Advice Bureau. What we’ve done • We’ve written to our customers to let them know about the closure and the different ways they can bank with us. This information is available in our Tranent branch, as well as online. • Partners in our Tranent branch have been chatting to customers, including those who are most vulnerable to branch closures – answering questions, discussing concerns, giving advice on alternative travel arrangements and how they can get to other branches and alternative ATMs. TSB is also offering customers ‘Get Me Started’ appointments, which help customers register for and use online, mobile and telephone banking. • TSB also has an arrangement with the Post Office. Personal customers are able to use any Post Office branch which offers financial services, including the local branch on Tranent High Street, to check their balance, make cash withdrawals and make cash and cheque deposits. • There will be no job losses as a result of this change. TSB11398 Tranent (08/16).