user guide for shops, services & private offi ces TABLE OF CONTENTS 1 From the Beginning 1 Your HD On-Screen Guide 2 Using Your Remote Control 3 Channel Lineups 5 Interactive Features 6 Find Your Shows 7 Access Helpful Tools 8 Watch TV Your Way 9 All About Sports 9 Exclusive Sports Programming 10 Popular Sports Packages The Best Tools 11 for Your Business 12 Billing Made Simple 13 Auto Bill Pay Tap into the 14 Ultimate TV 16 Troubleshooting Know Your HD On-Screen Guide FROM THE BEGINNING 1 Channels Timeline TV Window Guide Options Highlight the channel To see what’s on later, Watch your program Press DASH or YELLOW abbreviation to get the navigate forward with the while using the guide. button to sort programming channel description. RIGHT ARROW . Use the by category, move to a LEFT ARROW to go back. specifi c date and time, change your Favorites list and see On Demand titles. On Demand Highlight Bar Restart Advance Timeline next to a channel name Use the ARROW buttons next to a show means Press FFWD or GREEN indicates that On Demand to highlight a program you can restart the show button to advance content is available. Highlight and view its description. from the beginning. Select 12 hours. Press RWD the channel name and then To tune to a highlighted the show, then press RWD or RED button to go press SELECT to access. program, press SELECT . to watch from the beginning. back 12 hours. Only available for certain account types that Only available for certain account types qualify and subscribe to DVR service. that qualify and subscribe to DVR service. Restart not available on all programs. Go to directv.com/restart for a list of programs. Using Your Remote Control FROM THE BEGINNING (cont.) 2 TV Input Mode Cycles through the equipment Changes the remote’s MODE connected to your TV. to control other equipment. (Far left selection indicates the DIRECTV® Receiver.) Format Displays current screen FORMAT options and HD resolutions. O n / O ff (Works only with HD Access.) Turns both DIRECTV Receiver and TV ON or OFF at the same time. Stop (Remote must be programmed for TV. DVR still records when off .) STOP playback while viewing recorded program. Power Replay Turns On/Off POWER of whichever equipment is selected. REPLAY previous six seconds. Advance Rewind ADVANCE 30 seconds. REWIND at increasing speeds— press up to four times. Press and hold to jump to previous tick mark. Fast Forward FAST FORWARD at increasing speeds—press up to four times. Play PLAY current program. Exit EXIT the menu and return Pause to previous channel viewed. PAUSE current program. Blue Button Guide Display a one-line Channel Guide Press once for On-Screen GUIDE . while viewing your program. Press TWICE for programming grouped into categories. Yellow Button Red Button Display guide options while viewing Jump back 12 hours while the On-Screen Guide. viewing the On-Screen Guide. Prev Green Button Return to PREVIOUS channel viewed. Jump ahead 12 hours while viewing the On-Screen Guide. Dash Additional functions vary. Press DASH twice to delete Look for on-screen prompts. recorded shows from your list. Program Your For HD Receivers: Remote App: Universal Remote: Press the MENU button Use the DIRECTV for BUSINESSSM Remote App to Your new DIRECTV® Universal Select SETTINGS & HELP control all of your receivers Remote can control your SETTINGS from just one tablet! entire entertainment system REMOTE CONTROL —TVs, DVD players, VCRs See page 14 for details. and stereo systems. Business and Private Viewing Packages CHANNEL LINEUPS Effective October 2019 3 COMMERCIAL BASIC™ AUDIENCE® . 239 Enlace2 . 448 Hope Channel1 . 368 MotorTrend SonLife Broadcasting World Harvest AXS TV (HD only)1 . 340 ESNE1 .. 456 HSN . 240 (HD only)1 . .. 281 Network . 344 Television (WHT) . 367 BabyFirst TV1 . 293 EVINE . 73, 316 HSN2 . 310 NASA TV1 . 352 TCT Network . 377 BYUtv . 374 EWTN . 370 IMPACT1 . 380 NRB . 378 Trinity Broadcasting PLUS Local Channels CANAL ONCE2 . 447 Free Speech TV1 . 348 INSP . 364 QVC . 275 Network (TBN) . 372 where available 3. For Private, C-SPAN . 350 GEB America1 . 363 JBS1 . 388 QVC2 . 315 Uplift1 . 379 Business and International, a la C-SPAN2 . 351 GOD TV1 . 365 Jewelry Television . 313 Russia Today TV . .. 321 The Word Network . 373 carte package is not required . CTN . 376 Hillsong Channel . 371 Jewish Life Television1 . .. 366 Shop LC . 226 Daystar . 369 HITN TV2 . 461 Link TV . .. 375 ™ BUSINESS SELECT PACK Includes most channels shown in COMMERCIAL BASIC A&E . .. 265 CNBC . 355 FOX Business Network 359 IMPACT1 . 380 Nick at Nite (East) . 299 TCT Network . 377 AccuWeather . 361 CNN . 202 FOX News Channel . 360 INSP . 364 Nickelodeon/ TeenNick . 303 AMC . .. 254 Comedy Central . 249 Free Speech TV1 . 348 Investigation Nick at Nite (West) . 300 TLC . 280 Animal Planet . 282 Comedy Central West 901 Freeform . 311 Discovery . 285 NRB . 378 TNT . 245 Aqui2 . 401 C-SPAN . 350 FX . 248 ION Television (East) 305 OAN . .. 347 TNT West . 245-1 AUDIENCE® . 239 C-SPAN2 . 351 FXX . 259 ION Television (West) . 306 Ovation . 274 Trinity Broadcasting AXS TV (HD only)1 . 340 CTN . 376 Galavisión . 404 JBS1 . 388 Paramount Network 241 Network (TBN) . 372 BabyFirst TV1 . 293 Daystar . 369 GEB America1 . 363 Jewelry Television . 72, 313 Pursuit Channel . 604 truTV .. .. 246 BBC America . 264 Discovery . .. 278 GEM Shopping Network . 228 Jewish Life Television1 . 388 QVC . 317 TV Land . 304 BET . 329 Disney Channel GOD TV1 . .. 365 Lifetime . 252 QVC2 . 315 Univision (East) . 402 BET West . 902 (East) . 290 Hallmark Channel . 312 Link TV . 375 ReelzChannel . 238 Uplift1 . 379 Bloomberg TV . 353 Disney Channel Hallmark Movies & MAVTV . 214 RFD-TV . 345 USA Network . 242 Bravo . 237 (West) . .. 291 Mysteries (HD only)1 . 565 MotorTrend (HD only)1 281 Russia Today TV . .. 321 VH1 . 335 BYUtv . 374 Disney Junior. 289 HGTV . 229 MSNBC . 356 Shop LC . 226 Viceland . .. 271 CANAL ONCE2 . 447 Disney XD . 292 Hillsong Channel . 371 MTV . .. 331 SHOPHQ . 73, 316 WE tv . 260 Cartoon Network E! . 236 HISTORY . 269 MTV West . 331-1 SonLife Broadcasting The Word Network . 373 (East) . 296 Enlace2 . 448 HITN TV2 . 461 MTV2 . 332 Network . 344 World Harvest Cartoon Network (West) 297 ESNE1 .. 456 HLN . 204 NASA TV1 . 352 Syfy . .. 244 Television (WHT) . 367 Celebrity Shopping EWTN . 370 Hope Channel1 . 368 National Geographic 276 TBS . 247 Network . 95, 223 FETV . 323 HSN . 240 Newsmax . 349 TBS West . 247-1 PLUS Local Channels CMT . 327 Food Network . 231 HSN2 . 310 Nick Jr . 301 TCM . 256 where available .3 Nickelodeon/ ™ BUSINESS ENTERTAINMENT PACK Includes most channels shown in BUSINESS SELECT, plus the channels shown in bold A&E . .. 265 Comedy Central . 249 Network . 359 IMPACT1 . 380 Nick Jr . 301 TCM . 256 AccuWeather . 361 Comedy Central West 901 FOX News Channel . 360 INSP . 364 Nickelodeon/ TCT Network . 377 AMC . .. 254 C-SPAN . 350 FOX Sports 1 . 219 Investigation Nick at Nite (East) . 299 TeenNick . 303 Animal Planet . 282 C-SPAN2 . 351 Free Speech TV1 . 348 Discovery . 285 Nickelodeon/ TLC . 280 AUDIENCE® . 239 CTN . 376 Freeform . 311 ION Television (East) 305 Nick at Nite (West) . 300 TNT . 245 AXS TV (HD only)1 . 340 Daystar . 369 FX . 248 ION Television (West) . .. 306 NRB . 378 TNT West . 245-1 BabyFirst TV1 . 293 Discovery . .. 278 FXX . 259 JBS1 . 388 OAN . .. 347 Trinity Broadcasting BBC America . 264 Disney Channel Galavisión . 404 Jewelry Television . 72, 313 Ovation . 274 Network (TBN) . 372 BET . 329 (East) . 290 GEB America1 . 363 Jewish Life Television1 . 366 Paramount Network 241 truTV .. .. 246 BET West . 902 Disney Channel GEM Shopping Network . 228 Lifetime . 252 Pursuit Channel . 604 TV Land . 304 Bloomberg TV . 353 (West) . 291 GOD TV1 . .. 365 Link TV . 375 QVC . 317 Univision (East) . 402 Bravo . 237 Disney Junior. 289 Hallmark Channel . 312 MAVTV . 214 QVC2 . 315 Uplift1 . 379 BYUtv . 374 Disney XD . 292 Hallmark Movies & MotorTrend ReelzChannel . 238 USA Network . 242 CANAL ONCE2 . 447 E! . 236 Mysteries (HD only)1 . 565 (HD only)1 . 281 RFD-TV . 345 VH1 . 335 Cartoon Network Enlace2 . 448 HGTV . 229 MSNBC . 356 Russia Today TV . .. 321 Viceland . .. 271 (East) . 296 ESNE1 .. 456 Hillsong Channel . 371 MTV . .. 331 Shop LC . 226 WE tv . 260 Cartoon Network (West) . 297 ESPN . 206 HISTORY . 269 MTV West . 331-1 SHOPHQ . 73, 316 The Word Network . 373 Celebrity Shopping ESPN2 . 209 HITN TV2 . 461 MTV2 . 332 SonLife Broadcasting World Harvest Network . 95, 223 EWTN . 370 HLN . 204 NASA TV1 . 352 Network . 344 Television (WHT) . 367 CMT . 327 FETV . 323 Hope Channel1 . 368 National Geographic . 276 Syfy . .. 244 CNBC . 355 Food Network . 231 HSN . 240 NBC Sports Network . 220 TBS . 247 PLUS Local Channels CNN . 202 FOX Business HSN2 . 310 Newsmax . 349 TBS West . 247-1 where available .3 BUSINESS XTRA PACK Includes most channels shown in BUSINESS ENTERTAINMENT, plus the channels shown in bold A&E . 265 Comedy Central . 249 FOX Business Discovery . 285 Nicktoons . 302 TNT West . 245-1 ACC Network . .. 612 Comedy Central West 901 Network . 359 ION Television (East) 305 NRB . 378 Travel Channel . 277 AccuWeather . 361 Comedy TV FOX News Channel . 360 ION Television (West) . 306 OAN . 347 Trinity Broadcasting AMC . 254 (HD only)1 . 382 FOX Sports 1 . 219 JBS1 . 388 Olympic Channel . ..