Total complaints Maladministration No No determined (excluding and injustice Maladministration maladministration maladministration Ombudsman's Outside premature complaints) reports Local settlements reports reports without report discretion jurisdiction Authority 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 Bedfordshire Bedford BC 5 0 0 0 1 0 0 0 0 0 1 0 3 0 0 0 Bedford BC (former authority) 5 7 0 0 3 2 0 0 0 0 2 2 0 1 0 2 Bedfordshire CC (former authority) 6 29 2 0 0 8 0 0 0 0 2 8 0 7 2 6 Central Bedfordshire C 7 0 0 0 2 0 0 0 0 0 3 0 1 0 1 0 Luton BC 33 32 1 3 10 3 0 0 0 0 12 13 6 6 4 7 Mid Bedfordshire DC (former authority) 5 12 0 0 1 2 0 0 0 0 0 5 3 4 1 1 South Bedfordshire DC (former authority) 3 9 0 0 0 4 0 0 0 0 0 4 2 1 1 0 Berkshire Bracknell Forest C 6 15 0 0 0 7 0 0 0 0 5 3 1 5 0 0 Reading BC 27 30 0 0 5 9 0 0 0 0 7 9 7 4 8 8 Slough BC 22 39 0 1 5 13 0 0 0 0 9 13 3 9 5 3 West Berkshire C 13 32 0 0 1 3 0 0 0 0 7 17 4 8 1 4 Windsor & Maidenhead RB 18 25 0 0 4 4 0 0 0 0 5 10 7 6 2 5 Wokingham C 35 21 0 0 9 5 0 0 0 0 15 11 5 3 6 2 Bristol Bristol City C 96 120 0 30 19 11 0 0 0 0 42 37 17 23 18 19 Buckinghamshire Aylesbury Vale DC 11 18 0 0 1 1 0 0 0 0 3 9 2 7 5 1 Buckinghamshire CC 89 64 0 0 6 6 0 0 0 1 46 44 15 9 22 4 Chiltern DC 4 5 0 0 0 0 0 0 0 0 3 2 0 1 1 2 Milton Keynes C 24 33 0 0 2 7 0 0 0 0 11 16 3 3 8 7 South Bucks DC 6 7 0 0 0 1 0 0 0 0 6 5 0 0 0 1 Wycombe DC 20 18 0 0 4 3 0 0 0 0 9 10 2 3 5 2 Cambridgeshire Cambridge City C 20 10 0 0 3 6 0 0 0 0 8 4 6 0 3 0 Cambridgeshire CC 18 23 0 0 7 6 0 0 0 0 4 10 5 4 2 3 East Cambridgeshire DC 10 9 0 0 1 2 0 0 0 0 5 5 3 1 1 1 Fenland DC 13 8 0 0 2 2 0 0 0 0 9 5 1 1 1 0 Huntingdonshire DC 7 9 0 0 0 0 0 0 0 0 2 7 4 1 1 1 Peterborough City C 24 24 0 1 4 5 0 0 0 0 12 8 6 9 2 1 South Cambridgeshire DC 22 17 0 0 2 2 0 0 0 0 10 10 7 2 3 3 Cheshire Cheshire CC (former authority) 17 38 1 1 4 5 0 0 0 0 4 26 6 4 2 2 Cheshire East C 41 0 0 0 5 0 0 0 0 0 15 0 18 0 3 0 Cheshire West & Chester C 19 0 0 0 1 0 0 0 0 0 9 0 7 0 2 0 Chester City C (former authority) 7 8 0 0 0 3 0 0 0 0 4 2 2 2 1 1 Congleton BC (former authority) 4 4 0 1 1 1 0 0 0 0 2 0 1 2 0 0 Crewe & Nantwich BC (former authority) 2 17 0 0 1 1 0 0 0 0 0 7 0 8 1 1 Ellesmere Port & Neston BC (former authority) 1 9 0 0 0 1 0 0 0 0 1 4 0 4 0 0 Halton BC 16 18 0 0 3 2 0 0 0 0 8 8 1 6 4 2 Macclesfield BC (former authority) 9 15 0 0 3 0 0 0 0 0 3 8 3 5 0 2 Vale Royal BC (former authority) 4 11 0 0 1 1 0 0 0 0 0 6 1 4 2 0 Warrington BC 21 41 0 0 5 8 0 0 0 0 7 18 7 13 2 2 Cleveland Hartlepool BC 10 11 0 0 2 1 0 0 0 0 2 5 5 3 1 2 Total complaints Maladministration No No determined (excluding and injustice Maladministration maladministration maladministration Ombudsman's Outside premature complaints) reports Local settlements reports reports without report discretion jurisdiction Authority 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 Middlesbrough BC 14 18 0 1 2 4 0 0 0 0 7 7 4 3 1 3 Redcar & Cleveland BC 22 20 0 0 4 3 0 0 0 0 6 9 10 4 2 4 Stockton-on-Tees BC 18 24 0 0 1 5 0 0 0 0 11 11 3 6 3 2 Cornwall Caradon DC (former authority) 14 35 0 4 *311 0 0 0 0 5 11 5 8 1 1 Carrick DC (former authority) 10 17 0 0 3 4 0 0 0 0 2 7 4 3 1 3 Cornwall C 50 0 0 0 14 0 0 0 0 0 15 0 4 0 17 0 Cornwall CC (former authority) 12 38 0 1 4 15 0 0 0 0 7 15 0 5 1 2 Isles of Scilly, Council for the 1 0 0 0 0 0 0 0 0 0 0 0 0 0 1 0 Kerrier DC (former authority) 10 22 0 0 2 8 0 0 0 0 5 10 3 2 0 2 North Cornwall DC (former authority) 4 16 0 0 1 2 0 0 0 0 3 10 0 3 0 1 Penwith DC (former authority) 6 30 0 0 2 2 0 0 0 0 4 18 0 6 0 4 Restormel BC (former authority) 8 23 0 0 3 2 0 0 0 0 4 8 0 10 1 3 Cumbria Allerdale BC 4 19 0 0 0 3 0 0 0 0 1 4 1 7 2 5 Barrow-in-Furness BC 6 6 0 0 0 2 0 0 0 0 4 3 2 1 0 0 Carlisle City C 5 11 0 0 1 2 0 0 0 0 1 8 2 1 1 0 Copeland BC 3 13 0 0 0 2 0 0 0 0 2 7 1 2 0 2 Cumbria CC 33 23 0 0 5 3 0 0 0 0 9 7 13 10 6 3 Eden DC 4 1 0 0 0 0 0 0 0 0 1 0 1 0 2 1 South Lakeland DC 9 12 0 0 2 1 0 0 0 0 7 6 0 2 0 3 Derbyshire Amber Valley DC 13 11 0 0 1 2 0 0 0 0 7 6 3 2 2 1 Bolsover DC 11 12 0 0 2 1 0 0 0 0 7 5 1 4 1 2 Chesterfield BC 12 20 0 0 2 4 0 0 0 0 6 11 3 4 1 1 Derby City C 50 37 0 0 27 17 0 0 0 0 11 10 9 8 3 2 Derbyshire CC 28 30 0 0 8 6 0 0 0 0 9 9 7 11 4 4 Derbyshire Dales DC 6 7 0 0 1 2 0 0 0 0 3 3 2 1 0 1 Erewash BC 5 21 0 0 1 10 0 0 0 0 2 4 1 4 1 3 High Peak BC 11 13 0 0 3 2 0 0 0 0 4 7 4 2 0 2 North East Derbyshire DC 15 19 0 0 2 2 0 0 0 0 7 7 3 6 3 4 South Derbyshire DC 13 7 0 0 0 0 0 0 0 0 10 4 1 2 2 1 Devon Devon CC 38 26 0 0 4 6 0 0 0 0 15 13 10 2 9 5 East Devon DC 18 40 0 2 *014 0 0 0 0 11 13 5 4 2 7 Exeter City C 17 18 0 1 2 1 0 0 0 0 10 9 2 4 3 3 Mid Devon DC 12 15 1 0 0 4 0 0 0 0 8 8 1 2 2 1 North Devon DC 17 25 0 5 *22 0 0 0 0 10 11 4 2 1 5 Plymouth City C 48 59 0 1 11 6 0 0 0 0 25 33 5 9 7 10 South Hams DC 11 8 0 0 5 0 0 0 0 0 1 4 4 3 1 1 Teignbridge DC 8 12 0 0 1 1 0 0 0 0 2 9 3 1 2 1 Torbay BC 26 35 0 0 4 3 0 0 0 0 11 19 4 6 7 7 Torridge DC 12 20 0 0 1 4 0 0 0 0 6 14 2 2 3 0 West Devon BC 10 2 0 0 3 0 0 0 0 0 3 1 2 1 2 0 Dorset Bournemouth BC 28 26 0 0 2 4 0 0 0 0 18 10 5 8 3 4 Christchurch BC 10 9 0 0 0 1 0 0 0 0 3 5 6 2 1 1 Dorset CC 15 23 0 0 0 6 0 0 0 0 8 9 6 6 1 2 Total complaints Maladministration No No determined (excluding and injustice Maladministration maladministration maladministration Ombudsman's Outside premature complaints) reports Local settlements reports reports without report discretion jurisdiction Authority 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 East Dorset DC 11 5 1 0 2 0 0 0 0 0 3 3 1 1 4 1 North Dorset DC 1 3 0 0 0 1 0 0 0 0 1 2 0 0 0 0 Poole BC 23 50 0 1 3 6 0 0 0 0 12 21 5 11 3 11 Purbeck DC 4 7 0 0 0 2 0 0 0 0 1 3 1 1 2 1 West Dorset DC 8 11 0 0 1 1 0 0 0 0 5 3 1 4 1 3 Weymouth & Portland BC 6 9 0 0 1 0 0 0 0 0 3 5 1 2 1 2 Durham Chester-le-Street DC (former authority) 5 7 0 0 0 0 0 0 0 0 5 4 0 1 0 2 Darlington BC 21 27 0 1 7 11 0 0 0 0 8 6 3 5 3 4 Derwentside DC (former authority) 6 16 0 0 1 3 0 0 0 0 3 7 2 5 0 1 Durham C, County of 36 0 0 0 4 0 0 0 0 0 16 0 7 0 9 0 Durham CC (former authority) 20 17 0 0 7 3 0 0 0 0 6 10 5 3 2 1 Durham City C (former authority) 8 16 0 0 3 4 0 0 0 0 2 9 3 2 0 1 Easington DC (former authority) 1 24 0 3 *09 0 0 0 0 1 10 0 0 0 2 Sedgefield DC (former authority) 7 9 0 0 1 2 0 0 0 0 4 2 1 2 1 3 Teesdale DC (former authority) 2 3 0 0 0 1 0 0 0 0 0 2 1 0 1 0 Wear Valley DC 5 8 0 0 0 3 0 0 0 0 4 2 0 1 1 2 East Sussex Brighton & Hove City C 67 85 1 0 17 10 0 0 0 0 32 46 10 16 7 13 East Sussex CC 27 39 0 0 5 4 0 0 0 0 12 19 8 12 2 4 Eastbourne BC 14 14 0 0 4 1 0 0 0 0 4 5 3 4 3 4 Hastings BC 14 26 0 0 4 2 0 0 0 0 6 18 3 3 1 3 Lewes DC 5 7 0 0 1 1 0 0 0 0 2 5 2 1 0 0 Rother DC 12 18 0 0 0 6 0 0 0 0 5 8 4 2 3 2 Wealden DC 9 29 0 0 0 0 0 0 0 0 5 20 0 6 4 3 East Riding of Yorkshire C 62 70 0 0 10 13 0 0 0 0 29 34 14 17 9 6 Kingston upon Hull City C 72 57 0 0 22 15 0 0 0 0 34 29 11 7 5 6 Essex Basildon DC 38 39 0 4 *1015 0 0 0 0 18 14 4 3 6 3 Braintree DC 7 15 0 0 0 2 0 0 0 0 1 11 6 1 0 1 Brentwood BC 7 5 0 0 0 1 0 0 0 0 5 3 2 0 0 1 Castle Point BC 12 10 0 0 3 2 0 0 0 0 6 2 3 4 0 2 Chelmsford BC 10 6 0 0 2 0 0 0 0 0 4 5 3 1 1 0 Colchester BC 21 27 0 0 4 2 0 0 0 0 10 12 6 12 1 1 Epping Forest DC 8 10 0 0 0 1 0 0 0 0 7 4 0 2 1 3 Essex CC 80 78 1 1 11 13 0 0 0 0 38 37 15 15 15 12 Harlow DC 19 15 0 0 7 6 0 0 0 0 8 3 2 4 2 2 Maldon DC 4 8 0 0 2 0 0 0 0 0 0 5 1 0 1 3 Rochford DC 6 6 0 0 0 0 0 0 0 0 3 5 1 1 2 0 Southend-on-Sea BC 19 31 0 0 4 10 0 0 0 1 7 12 3 4 5 4 Tendring DC 12 22 0 0 1 3 0 0 0 0 6 13 3 3 2 3 Thurrock BC 46 39 1 0 15 14 0 0 0 0 19 14 10 10 1 1 Uttlesford DC 7 10 0 0 1 2 0 0 0 0 4 6 1 2 1 0 Gloucestershire Cheltenham BC 11 8 0 0 2 1 0 0 0 0 5 3 3 4 1 0 Cotswold DC 4 10 0 0 0 0 0 0 0 0 3 6 1 2 0 2 Forest of Dean DC 12 8 0 0 2 0 0 0 0 0 3 2 3 4 4 2 Gloucester City C 9 15 0 0 0 4 0 0 0 0 8 10 0 1 1 0 Total complaints Maladministration No No determined (excluding and injustice Maladministration maladministration maladministration Ombudsman's Outside premature complaints) reports Local settlements reports reports without report discretion jurisdiction Authority 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 2009/10 2008/09 Gloucestershire CC 26 25 0 1 4 6 0 0 0 0 12 14 5 2 5 2 South Gloucestershire C 33 30 0 0 7 10 0 0 0 0 15 11 5 8 6 1 Stroud DC 13 9 0 0 2 2 0 0 0 0 5 5 5 2 1 0 Tewkesbury BC 8 12 0 0 1 1 0 0 0 0 6 4 0 1 1 6 Greater Manchester Bolton MBC 44 48 0 0 10 8 0 0 0 0 21 28 8 11 5 1 Bury MBC 34 34 1 0 8 11 0 0 0 0 10 10 13 8 2 5 Manchester City C 101 80 1 0 30 27 0 0 0 0 27 18 26 18 17 17 Oldham MBC 28 43 0 0 8 9 0 0 0 0 5 16 8 10 7 8 Rochdale MBC 23 21 0 0 4 9 0 0 0 0 7 6 7 4 5 2 Salford City C 34 50 0 0 10 13 0 0 0 0 11 24 9 7 4 6 Stockport MBC 50 47 0 0 11 8 0 0 0 0 17 17 12 16 10 6 Tameside MBC 27 31 0 0 3 3 0 0 0 0 11 21 9 4 4 3 Trafford MBC 22 34 0 0 3 5 0 0 0 0 14 14 0 15 5 0 Wigan MBC 45 39 0 0 11 5 0 0 0 1 15 25 14 7 5 1 Hampshire Basingstoke & Deane BC 16 8 0 0 1 2 0 0 0 0 8 4 2 1 5 1 East Hampshire DC 12 12 0 0 0 2 0 0 0 0 0 9 12 0 0 1 Eastleigh BC 12 11 0 0 2 2 0 0 0 0 6 3 1 3 3 3 Fareham BC 11 14 0 0 0 1 0 0 0 0 9 4 2 7 0 2 Gosport BC 19 4 0 0 0 1 0 0 0 0 7 1 9 1 3 1 Hampshire CC 38 34 0 0 7 3 0 0 0 0 19 20 6 9 6 2 Hart DC 8 5 0 0 2 0 0 0 0 0 4 5 1 0 1 0 Havant BC 13 8 2* 0 3 0 0 0 0 0 4 5 3 0 1 3 New Forest DC 19 15 0 0 2 0