CRUISEWORLD ASIA TRAVEL AGENT TRAINING SERIES, OCTOBER 2020 Frequently Asked Questions FAQ Topics Health and Safety Protocols ............................................................................................................................................................................................................. 2 Swab Testing ................................................................................................................................................................................................................................ 2 Safe Management Measures onboard ........................................................................................................................................................................................ 5 Emergency Response Plan in the event a COVID-19 case on board ............................................................................................................................................ 8 Cruising Experience ........................................................................................................................................................................................................................ 12 CLIA Membership ........................................................................................................................................................................................................................... 17 Restart of Cruise beyond Singapore .............................................................................................................................................................................................. 17 Cruise Lines Contact ....................................................................................................................................................................................................................... 18 Disclaimer: The Health and Safety Protocols are based on prevailing conditions and national guidelines and may be updated from time to time according to the global COVID-19 situation. Information on Costa Cruises’ Health and Safety Protocols are based on their sailings in Europe. Page 1 of 18 Information accurate as at <27 October 2020> Health and Safety Protocols Swab Testing S/N Question Dream Cruises Royal Caribbean International 1. What are the COVID-19 testing requirements for the Singapore sailings happening from November 2020? a) Do all passengers have to be • Yes. As mandated by the Singapore • Yes. All guests travelling with us must undergo tested, how much? government, all guests (above 6 months old) a SARS-CoV-2 test within 48 to 72 hours prior are required to undergo a COVID-19 Antigen to boarding and obtain a negative result. Rapid Test (ART) at the cruise terminal prior to • The cost of your SARS-CoV-2 test is included in embarkation. your cruise fare for sailings departing on or • The ART will be conducted by a medical group before 30 January 2021, though we will registered under the Singapore Ministry of continue to evaluate circumstances and Health. update our policy and timeframe if necessary. • The cost of the ART of S$60 per person is • Closer to your sail date, we will provide clear borne by the guests and included as a separate directions for testing locations and details on compulsory charge, similar to the port charges the covered cost. and gratuity. b) How long do passengers have • The ART result is within 1 hour. • Closer to your sail date, we will provide clear to wait for the results? • There will be a waiting area for the guest to directions for testing locations and details. rest while awaiting their test result. c) If a passenger already has a • All guests are required to undergo the • No, the guest will not need to be re-tested negative test result, would mandatory COVID-19 ART on-site at the cruise again. they need to be re-tested terminal by Genting Cruise Lines’ appointed • However, if any of our guests or crew again on board? medical team registered under the Singapore members ever feel unwell during their sailing, Ministry of Health. we are fully prepared with immediate, convenient in-stateroom evaluations by our medical staff. Page 2 of 18 Information accurate as at <27 October 2020> • Any other COVID-19 tests that are not taken at • Rapid SARS-CoV-2 tests can be conducted right the cruise terminal on the day of departure on board in our medical lab that allows for will not be recognised. rapid, accurate on-site RT-PCR testing with results in under an hour, alongside a multitude of other evaluative tests. • This is just one capability of our enhanced Medical Centre where we have added more doctors and nurses, upgraded equipment, and a dedicated Controlled Care Centre where potentially infectious guests or crew can be cared for away from general medical areas. d) What are the cancellation and • The guests will be offered a Future Cruise • For our Singapore sailings, if you booked your refund policy for various Credit (FCC) voucher for future cruises. cruise on or before 30 November 2020, you scenarios – e.g. change of will be protected by the Cruise with mind, tested positive for Confidence policy. COVID, down with other types • Therefore, you can cancel for any reason, up of illness like a regular cold? to 48 hours before your sail date, and receive a 100% Future Cruise Credit. • If you booked your cruise after the end date of Cruise with Confidence, you could still receive 100% Future Cruise Credit in the event you contract COVID-19 within the three (3) weeks before departure and are unable to cruise. e) Will testing be done onboard? • If a guest in unwell and undergoes COVID-19 • If any of our guests or crew members ever feel testing onboard the ship, any onboard medical unwell during their sailing, we are fully charges with symptoms related to COVID-19, prepared with immediate, convenient in- including COVID-19 testing onboard the vessel stateroom evaluations by our medical staff. will not be charged to the guest. • Rapid SARS-CoV-2 tests can be conducted right on board in our medical lab that allows for rapid, accurate on-site RT-PCR testing with Page 3 of 18 Information accurate as at <27 October 2020> results in under an hour, alongside a multitude of other evaluative tests. • This is just one capability of our enhanced Medical Center where we have added more doctors and nurses, upgraded equipment, and a dedicated Controlled Care Center where potentially infectious guests or crew can be cared for away from general medical areas. f) Is the swab test for before and • The test is required before and after the cruise. after the sailing? g) Will the passengers be • No quarantine is required as per STB’s CruiseSafe regulations. quarantined after sailing? • The Singapore Tourism Board announced on 8 October 2020 that safe cruises will be allowed to resume from 6 November 2020 onwards and subject to Safe Management Measures hence there is no need to do so. • Guests should monitor their health (i.e. for fever ≥ 38°C and respiratory symptoms such as cough or breathlessness) and seek prompt medical attention when necessary. • Guests do not have to serve a stay at home notice after debarking the cruise. Page 4 of 18 Information accurate as at <27 October 2020> Safe Management Measures onboard S/N Question 2 How do cruise lines ensure cleanliness on the cruise ship? Costa Cruises Dream Cruises Royal Caribbean International • For Costa’s current sailing in Europe, • All public areas onboard will undergo • In compliance with strict standards set we have increased the frequency of a two-tier sanitisation process by local authorities, our ships have our cleaning especially for ‘high touch’ through cleansing, fogging & wiping always been maintained using the most areas. using a hospital-grade disinfectant, rigorous cleaning regimens. • We remain committed to adhering to with emphasis on frequent • All ships are thoroughly cleaned and the safety and sanitation protocols set touchpoints. disinfected prior to every voyage, and forth with the restart of Costa’s sailings • F&B restaurants & bar areas, consistently and frequently throughout in Europe. including galleys, will be cleaned & your sailing. • The said protocols are available at sanitised three times daily. • Our protocols account for every space https://www.costacruises.eu/cruising- on the ship, with high-traffic and soon-again/safety-above-all.html frequently touched areas like elevators, escalators, stairways, and promenades cleaned every two hours and gangway rails every 20 to 30 minutes during busy times. • All chemicals are alcohol-based, scentless, and safe for the general population. Staterooms will be cleaned daily with particular attention to high- touch objects, such as handles and remote controls. • Staterooms are cleaned daily only while guests are out of the room, and particular attention is paid to frequently used items and surfaces. Page 5 of 18 Information accurate as at <27 October 2020> • All stateroom and housekeeping attendants will be continuously trained on the latest sanitisation guidelines. • We will ensure cleaning standards are upheld through frequent stateroom inspections (10-20 daily based on the size of the ship) using black light technology to show surface wiping efficacy. S/N Question 3 How is the air circulation on the cruise ship? Costa Cruises Dream Cruises Royal Caribbean International • Costa has installed new and high- • 100% external fresh air filtered and • On Royal Caribbean ships, 100% fresh