Turkcell The igital perator March 2019 1 STRATEGIC APPROACH DIGITAL SERVICES BUSINESS MODEL Q4 & FY 2018 RESULTS HEDGING APPENDIX 2 COMPANY OVERVIEW • THE DIGITAL OPERATOR • 48.9 MILLION TURKCELL GROUP SUBSCRIBERS in 5 COUNTRIES • 169 MILLION DIGITAL SERVICES DOWNLOADS GLOBALLY • 85.8 MILLION DIGITAL SUBSCRIBERS GLOBALLY • LISTED ON NYSE & BORSA ISTANBUL WITH A $5.6 BILLION MARKET CAP1 SUBSCRIBER BREAKDOWN (m, Q4 2018) Turkcell Turkey 36.7 Ukraine 9.9 Belarus 1.6 TR Northern Cyprus 0.5 2 lifecell Europe 0.2 1 As of March 7, 2019 3 2 lifecell Europe GmbH operates in Germany under a “marketing partnership” agreement with Deutsche Telekom (DT). Its subscribers are owned by DT and are also included in the Turkcell Group subscriber figure 3 STRATEGIC APPROACH 4 5 6 DIGITAL SERVICES IN THE CENTER OF THE GROWTH STORY EQUITY APPS CURATED APPS DIGITAL ENABLERS Service-Focused Tariffs Service-Focused Campaigns Data-Enabled Digital Company . 7 7 DELIVERING VALUE WITH DIGITAL SERVICES 169 million core app downloads 81 Min 17 Min 18 Min Watching Playing (BiP) Reading 17 Min 35 Min 85.8 million 48 Min Playing Playing digital subscribers Listening (Playcell) (Tavla Go) 30 Min 9 Min Contest time Interacting 41 66.7% 33 Min Documents uploaded For VOIP users multiplay customers per person per day 31 Min 2.7 M Calling Searches per day Note: Times given are in a day unless otherwise indicated. TRANSFORMING INTO THE DIGITAL OPERATOR Organizational State-of-the-art Sales Channel Shaping Techfin Convergence of OTT Transformation 4.5G Deployment Transformation in Turkey Services 2015 - 2018 8 88 DIGITAL SERVICES PLATFORM DIGITAL COMMUNICATION MESSAGING & DIGITAL PAYMENT MANAGEMENT SMART PLACES & & ADVERTISING MARKETPLACE MEDIA PLATFORM DASHBOARD BUSINESS APPLICATIONS DIGITAL PARTNERS & TURKCELL SECURE E-COMMERCE INNOVATION CURATED SERVICES 9 9 CREATING THE DIGITAL COMPANY Data Driven, Real Time and Transparent 2,500 Different KPIs, 24/7 Monitoring Dashboard for Functional Organizations & Multinationals Flexible Access Control 10 10 BUILDING THE DIGITAL FUTURE TURKCELL GİZLİ OUR VISION Visit www.digitaloperator1440.com for more details OUR STRATEGY Capturing 1440 Minutes of Opportunity & Growth Every Day 11 CONTINUOUSLY BEATING TARGETS Digital transformation led to a 20.6% growth with 6 pp higher EBITDA margin in 2018 REVENUE GROWTH RATE COMPARISON1 (2018) TURKCELL GROUP 2018 - 2020 2018 21% 14 Mar2 REVENUE 13% 14% - 16% 20.8% GROWTH 7% 7% 8% 5% 5% 6% 6% 4% EBITDA MARGIN 37% - 40% 41.3% OP. CAPEX / Telco3 Telco9 Telco8 Telco7 Telco6 Telco5 Telco4 Telco2 Telco10 18% - 16% 18.5% SALES3 41% Group (1) Top 100 telecom operators in terms of market capitalization is taken into consideration. Turkcell 2018 revenue growth rate is compared to those which announced their financial results as of Feb 20, 2019. EBITDA 32% Source: Bloomberg Margin (2) 3 year guidance figures reflect the expected impacts of IFRS 9, IFRS 15 and IFRS 16 at the time. A positive 4-5pp impact is reflected in EBITDA margin guidance. 2015 2018 (3) Excluding licence fees 12 12 2019 OUTLOOK TURKCELL GİZLİ 2018-2020 2018 2019 TARGETS ACTUAL GUIDANCE REVENUE GROWTH 14% - 16% 20.8% 16% - 18% EBITDA MARGIN 37% - 40% 41.3% 37% - 40% OP.CAPEX / SALES* 16% - 18% 18.5% 16% - 18% *Excluding license fees 13 DIGITAL SERVICES 14 PLATFORM OF PLATFORMS 15 15 DIGITAL SERVICES COLLABORATION Yaani recommends fizy & fizy & lifebox Paycell enables chat-like powers keyword search come «home» with TV+ money transfer in BiP in Dergilik 16 16 CROSS COLLABORATION Shake & Win Who wants 1 GB? Surprise Point 604 Mn Gifts 4.6 Mn Followers 50 Mn Gifts 7 Mn Users 21 Mn Customers 7 Mn Followers (in 3 Weeks) From Classic Campaigns To Phygital Experiences 17 17 BOOSTING THE SERVICES PLATFORM WITH TELCO CAPABILITIES Digital Campaigns use BiP App2Network Calls TechFin built on Turkcell location data & assign nd 2 Number integration Credit Rating Data telco benefits 18 18 BiP – INSTANT MESSAGING Peer-to-peer money transfer BiP Global Download Trend (Cumulative, Million) 2nd number integration 3.0 2.7 2.2 2.2 HD voice & Group video calls 2.0 Q417 Q118 Q218 Q318 Feb.19 Downloads - Top 6 Countries Discover services & games BiP Web 19 19 fizy - MUSIC Radio channels Live concerts Worldwide music playlists Video clips fizy CarPlay 20 20 TV+ EPL, Bundesliga and NBA broadcast 24 hours timeshift 4K 4K broadcast Save & watch All screens + Apple TV 21 21 Dergilik- DIGITAL PUBLISHING 100 National & local newspapers 1000+ global & local magazines 522K daily reading (4Q18) Reading in airplane mode 22 22 lifebox – PERSONAL CLOUD Auto back-up Free-up space Face & object recognition 5GB storage space free of charge Photo Print 23 23 Yaani – SEARCH ENGINE Smart algorithms Location based search Service integration Search categories Yaani web 24 24 LEADERSHIP IN TECHFIN TURKCELL GİZLİ Utility Money payments transfer Carrier Paycell Billing Top-ups Device Device Loan Leasing QR code Mobile payment wallet Insurance 5.2Mn 2.6Mn 2.7Mn 1.2Mn 5.8Bn TL 4.2Bn TL 28Mn Total Paycell Paycell app Registered Paycell Total Transaction Loan Credit scored users downloads credit cards Cards on Paycell Portfolio customers 25 SECURE E-COMMERCE WITH CREDENTIALS MANAGEMENT Traffic Management Credentials Content / Service Management Provider Fast & Secure Seamless Payment Log-in Experience Customer Service Turkcell Data Center Cyber Security Services 26 26 OUR GAMING PLATFORMS TURKCELL GİZLİ Total Games Played at BiP Gaming (2018, Mn) 30 67Mn games played in 2018 4.8 Mn Unique Visitors in 2018 18.7 Mn 35 min Total Visitors in 2018 Per player in 2018 Q1 Q2 Q3 Q4 27 LIFECELL: THE DIGITAL PIONEER TURKCELL GİZLİ LIFECELL SUBSCRIBERS (thousand) 3.3Mn 44.2 TL as of 2,533 Feb 15th ARPU (1.3x of Turkcell consumer) 6x 1,526 8.6 GB av. data usage of a Lifecell user 879 401 1.5% churn rate Q118 Q218 Q318 Q418 (50% lower vs. Turkcell consumer1) 1: Average monthly churn during the related quarter. 28 BUSINESS MODEL HEDGING 29 THREE PILLARS OF OUR BUSINESS MODEL HEDGING INFLATIONARY PRICING FX & INTEREST RATE HEDGING LIQUIDITY • Key for sustaining growth & margins • Keeping all cash in hard currency • Strong cash flow for capex needs • Secure ROI of projects & investments • FX hedged for whole maturity, both • Additional committed lines on principal & interest of loans • Reflecting costs to the prices • 1.4Bn USD cash covers principal & • Converted variable to fixed interest interest payments until 2021 • Proven track record Turkcell ARPU vs. CPI Trend (Q115=100) Details of Financial Debt Principal & Interest Payments* 164 158 (After Hedging) (Million USD) 147 142 139136 157 131129130 147 1,706 125 138 115 115 22 111110 128132 42% 15% 106 123123 100 120 112114 874 109110 550 1,684 103103106 58% 85% 337 200 100 7 203 537 543 6 6 197 194 Q316 Q215 Q315 Q415 Q116 Q216 Q416 Q117 Q217 Q317 Q417 Q118 Q218 Q318 Q418 Q115 Local Currency Fixed interest 2019 2020 2021 2022 2023+ TCELL ARPU (exl. M2M) CPI FX Variable interest FX Local Currency 30 *Data of Turkcell Group companies, excluding TCF 30 2018 RESULTS PROVING OUR ROBUST BUSINESS MODEL TURKCELL STRENGTHS REFLECTION ON FINANCIALS • Mobile multiplay at 66.7%, up 10.9pp yoy Ability to create revenue from new & adjacent products • Mobile ARPU like-for-like growth at 18.0% in Q418 yoy • Growth momentum, 49% 2yr revenue growth Resilience at the operating profitability level • 41.3% EBITDA Margin, 90.2% 2yr EBITDA growth • Enhanced offerings with digital services Strong customer loyalty driven by digital services • Sector leader at NPS by far • Hedging instruments in place Prudent financial risk management • FX impact under control • Robust asset quality 31 31 MAJOR FUNDING & HEDGING DETAILS TYPE & PURPOSE OF AMOUNT MATURITY INTEREST UTILIZATION HEDGING DETAILS DATE FUNDING 3-month US$500Mn 2-year grace 80% hedged with PCCS Club Loan LIBOR/ CAPEX and inorganic Fully utilized period, 5-year (September 2015) EURIBOR growth opportunities in Jun 16 EUR445Mn maturity 7% hedged with PCCS + 2.00% Bond 5.75% CAPEX and inorganic US$500Mn 15/10/2025 - - (October 2015) (fixed rate) growth opportunities EURIBOR Fully utilized EUR500Mn Debt restructuring 100% hedged with PCCS China 3-year grace + 2.20% in Oct 15 Development period, 10-year Bank maturity EUR : EURIBOR + 2.20% ~EUR 320 Mn utilized (October 2015) ~57% hedged with PCCS &CCS EUR750Mn USD : LIBOR + 2.22% CAPEX as of December 18 CNY : 5.51% Bond 5.80% US$500Mn 11/04/2028 Repayment of existing - - (April 2018) (fixed rate) indebtedness 32 32 SOLID BALANCE SHEET TURKCELL GİZLİ SUMMARY NET DEBT/ EBITDA TRY Mn Q2 2018 Q3 2018 Q4 2018 Total Cash 7,081 8,749 7,419 Total Assets 41,026 45,404 42,765 1.8x Total Debt 18,449 23,055 20,156 1.5x 1.4x (incl. Lease Obl.) 4,171 TCF loan porfolio Lease 1,269 1,259 1,414 1.2x Obligations* 1.0x Total Equity 14,952 14,891 16,054 0.8x 8,565 Net Debt* Net Debt 11,368 14,306 12,736 Net Debt** 6,677 9,516 8,565 Q218 Q318 Q418 Net Debt/EBITDA Net Debt/EBITDA* * Lease obligation includes IFRS impact and financial lease figures. Q2 and Q3 2018 figures are adjusted accordingly. ** Turkcell Consumer Finance Company’s (TCF) loan portfolio is excluded. Note: Q218 and Q318 multiples exclude the IFRS impacts. 33 CONSUMER FINANCE BUSINESS TURKCELL GİZLİ TCF KEY FINANCIALS 4.4 mn loans outstanding TRY MILLION 2017 2018 YoY % Revenues 606 942 55.5% 1,685 TL average ticket size Net Income1 139 254 82.8% 116 TL average HANDSET FINANCING monthly installment TRY BILLION 4.7 5.2 4.5 88% penetration of loan insurance 4.2 4.8 4.2 0.5 0.4 0.4 1.9% cost of risk2 Q417 Q318 Q418 Turkcell Contracted Receivables TCF Consumer Loans 1 Net income includes 30 mn TL and 97 mn TL dividend from Paycell in 2017 and 2018, respectively.