The SpiderOak Help Manual Contents I. Getting Started ...................................................................................................................................................3 a. SpiderOak Support .........................................................................................................................................3 b. Download SpiderOak and set up your first device .........................................................................................3 c. Select your data for backup ............................................................................................................................4 d. Manage and access your data ........................................................................................................................8 e. Setup your first sync .................................................................................................................................... 12 f. Create a ShareRoom .................................................................................................................................... 14 g. Restoring data ............................................................................................................................................. 17 h. Preferences overview .................................................................................................................................. 19 II. SpiderOak Encryption/Zero Knowledge .......................................................................................................... 23 III. SpiderOak Mobile ........................................................................................................................................ 24 IV. SpiderOak On Linux ..................................................................................................................................... 26 V. The Command Line .......................................................................................................................................... 27 VI. Backup ......................................................................................................................................................... 28 a. What can be backed up? ............................................................................................................................. 28 b. Deduplication & Compression ..................................................................................................................... 28 c. Historical versions ....................................................................................................................................... 29 d. Exceeding space and how to purchase more space .................................................................................... 29 VII. Sync .............................................................................................................................................................. 32 VIII. Share ............................................................................................................................................................ 33 a. What is a ShareRoom? ................................................................................................................................ 33 b. How does ShareRoom encryption work? .................................................................................................... 33 IX. Managing Your Account .............................................................................................................................. 34 a. The Status Tab ............................................................................................................................................. 34 b. The storage bar and your space used .......................................................................................................... 34 c. The account window ................................................................................................................................... 34 d. How to add additional devices to your account .......................................................................................... 35 e. Restoring existing devices ........................................................................................................................... 36 X. The Deleted Items Bin ..................................................................................................................................... 38 XI. The SpiderOak Website ............................................................................................................................... 39 XII. Security And Access ..................................................................................................................................... 41 a. What do I do if I lose my password? ........................................................................................................... 41 1 b. What happens when SpiderOak closes your account? When is your data purged?................................... 41 c. What happens if SpiderOak gets sold or goes out of business? ................................................................. 41 d. What to do if your laptop is lost or stolen ................................................................................................... 42 e. Data center locations/redundant storage ................................................................................................... 42 XII. SpiderOak Hive .................................................................................................................................................. 43 a. Locating your SpiderOak Hive .......................................................................................................................... 43 b. Using your SpiderOak Hive .............................................................................................................................. 43 c. Disabling SpiderOak Hive’s ability to Sync ...................................................................................................... 43 d. Deleting your SpiderOak Hive ......................................................................................................................... 44 XII. SpiderOak Support ............................................................................................................................................ 45 2 I. Getting Started a. SpiderOak Support i. Please contact SpiderOak directly for any support related issues or questions. Email: [email protected] b. Download SpiderOak and set up your first device i. Create your account 1. To create your account on SpiderOak, please go to the Join SpiderOak signup page: https://spideroak.com/signup/staples . Enter your name, create a Username and Password, enter your email address, and enter the promo code that was provided to you by the Staples Store. Your username and password need to be less than 256 characters and contain only ASCII characters. Curious about how we retain ‘zero-knowledge’ privacy while password creation happens on the web? Visit our “Engineering Matters” section on https://spideroak.com/engineering_matters for more details. 2. If you received a promotional code enter it in the Promo Code box. 3. Press Join Now . You’re now ready to download the SpiderOak program on your first device. ii. Download SpiderOak 1. After you’ve created your new account, you’re ready to download the SpiderOak application on any computer you would like to backup. (Please Note: At the present time you may not backup/sync any items from your mobile devices to SpiderOak. The SpiderOak Mobile application is only for viewing your uploaded data and/or the contents of your ShareRooms or the ShareRooms of other SpiderOak users. To begin backing up / syncing / sharing your data you must first install SpiderOak on a computer. ) 2. After you click Join Now , a window will pop up prompting you to download the correct version of SpiderOak. Press Save Now to save the installer file to your system. a. If the window does not pop up prompting you with the correct version, click the red Download Now. This will open up the download window with the correct version of SpiderOak. b. If this window does not offer you the correct version of SpiderOak, click the Software Download link in the side bar to choose the correct version of SpiderOak manually. For Linux users, if you do not see your Linux distribution offered, email support at spideroak.com to ask which version of the program will be most compatible with your operating system. 3 iii. Run setup on your computer 1. When the download completes, please open the SpiderOak installer file to begin setting up SpiderOak on your computer. Read carefully and then choose to accept the terms and conditions. 2. When you’ve finished installing the program on your computer, choose ‘Run SpiderOak Now’ to begin Syndication on Windows. If you’re on a Mac or Linux machine, manually open SpiderOak. 3. Choose ‘Create 1 st Device’. a. What’s a device? A device name is like an electronic name tag you assign to a physical computer. SpiderOak associates all files uploaded from the device and all preferences with this device name. You can set different physical computers as this same device, but only one computer can connect as a particular device at a time. i. For example: Let’s say you add one computer to your account and make