DIGITAL TRANS FORMATION IN GREECE 2018 Acknowledging the needs and the challenges of organisations CON FOREWORD TENForeword 03 A year ago, we decided to write a report about Are we there yet? To put it simply - no. The About EIT Digital 04 Digital Transformation, a word unknown to many. European Commission places the country Since then, it has become more than a buzzword. among the last in the EU region and gives it a About Found.ation 04 disappointing Digital Transformation Enablers’ Objective of this report & Methodology 05 We,- as consumers, citizens, employers and vital Index (DTEI) score. But we have a great human parts of our organisations and companies,- have capital and we are just emerging from a long TS Editorial 06 entered a new era. One that demands of us to period of austerity measures and financial hurdles. Introduction to Digital Transformation be digitally savvy and agile, be continuously The only way is up. up to date and cope with the huge amount of Defining Digital Transformation 07 information that we come across every day. Key reasons to embrace digital transformation 08 Digital Transformation Strategy & Common Practices 08 All the above is what Digital Transformation is about. It’s about helping us stay relevant, Digital Transformation 2018 productive and competitive. Furthermore, it’s about enabling us take the next step, be ready for Digital Transformation in the World 10 future challenges before they become threats, and Digital Transformation within the EU 13 pave the way of working efficiently. The Digital Transformation in Greece: Public and Private Sector In 2018, the number of people that have become customer The Country’s Digital Profile 18 aware of Digital Transformation has increased The Public Sector 21 drastically, and even the Government and Local comes at Local Administration 24 Administration have designed and implemented Digital Transformation in the Private Sector 26 strategies towards this direction. But, do we the center; actually know how to put Digital Transformation Case Studies into practice? innovation Papastratos SA 34 This year, we conducted a short survey, which is being The City of Trikala 36 highlights the progress that has been made. Suggestions and Conclusions 38 Organisations are now aware of the need to encouraged; change, adapt and create innovation. Employees try to stay informed on the latest trends. The CUltUre customer comes at the center; innovation is being encouraged; culture shift is under way. SHift is Under waY. Digital Transformation in Greece 3 Objective & ABOUT METHODOLOGY This report was prepared by Found.ation in WHAT’S NEW IN 2018? EIT DIGITAL FOUND.ATION order to provide a valuable scope of the Greek business ecosystem, examine the degree to which For the second version of this report about Digital EIT Digital is a leading European digital innovation Found.ation is a top-notch, privately funded and companies and large organisations have adopted Transformation, Found.ation conducted a survey and entrepreneurial education organisation driving operated technology venture builder located in Digital Transformation procedures, and pinpoint completed by industry stakeholders from various Europe’s digital transformation. Athens, Greece. Originally established in 2011 as the reasons for any delays. The report follows Greek and multinational companies that operate one of the first co-working spaces in Southeastern the strategy of selected large organisations in a broad spectrum of sectors. The purpose of EIT Digital delivers breakthrough digital innovations Europe, it now provides a full range of support that operate in the country and aims at drawing the survey was to examine the degree to which to the market and breeds entrepreneurial talent services for the emerging community of Greek attention to the need for transformation, especially companies and large organisations have adopted for economic growth and improved quality of life in technology enterprises. It is a leading startup- in striving economies such as Greece. A look into the Digital Transformation, as well as identify the Europe, by mobilising a pan-European ecosystem of enabling platform for tech-oriented products & country’s DESI indexes and Digital Transformation extent of knowledge that individual employees almost 200 top European corporations, SMEs, start- services, a digital transformation accelerator for Scoreboard 2018 is also included in order to offer a have, regarding to Digital Transformation and its ups, universities and research institutes. corporations and a tech education hub. context of understanding, in conjunction with a few practices. Therefore, this updated version offers a better look into the transformation from the As a Knowledge and Innovation Community Found.ation helps brands to embrace Digital details regarding the state of the Greek economy. employer’s point of view, as well as more data to of the European Institute of Innovation and Transformation unlocking potentials and resources, The major limitation of this report is access to help us understand the situation in the country. For Technology (eit.europa.eu), EIT Digital is focused setting the foundations for future development data, as digital transformation is not easily this year, we hand-picked two paradigms, one from on entrepreneurship and is at the forefront of and accelerating growth, based on innovation. measurable. Similar reports focused on the region the private and one from the public sector, that we integrating education, research and business by We connect brands, startups, business leaders are usually based on quantitative research; mostly believe present an array of best practices. bringing together students, researchers, engineers, and young talent in order to create a successful, questionnaires that are sent to companies. This business developers and entrepreneurs. This is done future-ready entrepreneurship ecosystem in the report is partly based on and refers to their findings in a pan-European network of co-location centres in tech space and across various industries. Berlin, Eindhoven, Helsinki, London, Paris, Stockholm, but goes beyond that in an attempt to give a good Trento, as well as in Budapest and Madrid. The Found.ation team strongly believes in the indication of insights and outlooks of the Greek interaction between established corporations and scene, its needs and perspectives. EIT Digital invests in strategic areas to accelerate startups. One of the key roles of Found.ation is The report starts with a brief definition of the market uptake of research-based digital to highlight these opportunities for cooperation what Digital Transformation is and a review of technologies focusing on Europe’s strategic, societal between these two polar opposites. It already the developments in Europe and the world. It challenges: Digital Industry, Digital Cities, Digital works with companies and organisations such as then attempts a short summary of the Greek Wellbeing, Digital Infrastructure and Digital Finance. Eurobank, Papastratos - PMI, Microsoft and the economic and digital indexes to provide a context Municipality of Athens. EIT Digital breeds T-shaped entrepreneurial digital of understanding the difficulties faced by Greek talent focused on innovation through a blended In 2016, Found.ation started cooperating with companies. Education Strategy that includes a Master School, EIT Digital, under the ARISE Europe Programme, Doctoral School and Professional School. with the objective of strengthening the Greek The collaboration between Found.ation and EIT startup ecosystem and enhancing the Digital Digital takes place within the framework of ARISE Transformation of local corporations even further. Europe, EIT Digital’s implementation of the EIT Through the implementation of common, well- Regional Innovation Scheme (RIS). ARISE Europe structured initiatives the aim of the collaboration is designed to stimulate regional growth in EU is to initiate discussions and enhance cooperation countries where EIT Digital is not physically present between small and big companies. This will help with a node. Its objective is to connect local and both startups expand and grow and corporates regional innovation centres and their ecosystems to adapt and evolve. Currently, the collaboration has EIT Digital’s Europe-wide ecosystem. been extended to included Romania and Bulgaria. www.eitdigital.eu www.thefoundation.gr Digital Transformation in Greece 5 Introduction to A new human-centered business DIGITAL realitY TRANSFORMATION Over the last few years get me wrong. In Greece we have some of the possible, a sound strategy needs to be set. A key we are all witnessing one most competent professionals in the world. But Defining Digital element of this strategy is extensive research, of the biggest transitions competency doesn’t automatically mean success. Transformation which is required in order to map the expectations of our society. Slowly There is also a large aspect of where the focus and the behaviour of the modern digital customer, yet steadily we have is, and what are the available competencies. The In the first edition of this report, we stated that and align them with the goals and objectives of the already entered a 4th whole world is in a process of reskilling itself Digital Transformation is not that easy to define, organisation. The ability to analyse data efficiently ground-breaking industrial and we are currently starting from a slightly less because of the vague nature of this emerging is vital in order