Draft Integrated Risk Management Plan 2020-2024 Consultation Responses and Additional Resources June 2020 Draft Annual Action Plan 2020- 2024 (IRMP 16) Consultation Report Page 1 of 80 Contents Page 1. Introduction 5 2. Additional Resources • Social Media and Online Activity 6 • List of Stakeholders Communicated With 12 • Draft IRMP Summary and Survey 15 3. Individual Public Responses 23 4. Social Media Comments 32 5. Public Survey – Free Text Comments • Contact with the Service in the last 3 years 44 • Overall satisfaction with the Service’s performance 45 • Expand the Safe and Well programme 46 • Developing a road safety plan 53 • Reviewing the Risk Based Inspection Programme 71 • Developing a HMO safety campaign 84 • Replacing the third aerial appliance 94 • Relocating the second engine at Ellesmere Port 102 • Introducing a Day Crewing model at Wilmslow 113 • Expanding the fleet of RRRUs 120 • Other comments 129 6. Focus Group Notes 137 7. Deliberative Workshop Notes 145 8. Staff Survey – Free Text Comments • Expanding the Safe and Well programme 159 Draft IRMP 2020-24 Consultation Feedback Report: Additional Resources & Consultation Responses 2 • Developing a road safety plan 160 • Reviewing the Risk Based Inspection Programme 162 • Developing a HMO safety campaign 164 • Replacing the third aerial appliance 165 • Relocating the second engine at Ellesmere Port 167 • Introducing a Day Crewing model at Wilmslow 169 • Expanding the fleet of RRRUs 170 • Reviewing our water strategy 172 • Developing a wildfire capability 174 • Reviewing special appliances 175 • Other comments 176 9. Staff Visit and Conference Notes • Expanding the Safe and Well programme 178 • Developing a road safety plan 181 • Replacing the third aerial appliance 184 • Introducing a Day Crewing model at Wilmslow 186 • Relocating the second engine at Ellesmere Port 187 • Expanding the fleet of RRRUs 189 • Reviewing our water strategy 191 • Developing a wildfire capability 191 • Reviewing special appliances 192 10. Stakeholder Consultation Responses • Chris Matheson MP 193 • Cheshire Police and Crime Commissioner and Chief Constable 194 • Warrington Borough Council 196 Draft IRMP 2020-24 Consultation Feedback Report: Additional Resources & Consultation Responses 3 • Kingsmead Parish Council 200 • Cllr Adam Langan 200 • Cllr Neil Sullivan 200 • Cllr Richard Beacham 201 • Cllr Samantha Dixon 202 • Cllr Gareth Gould 202 • Disley Parish Council 206 • Chester Retired Firefighters 208 • Chester Residents Association Group 214 • Chester Racecourse 215 • Hopes and Beams 216 • Macclesfield Town Council (notes from briefing) 219 • Fire Brigades Union 220 11. Third Party Petition Comments 251 Draft IRMP 2020-24 Consultation Feedback Report: Additional Resources & Consultation Responses 4 Introduction This document contains individual responses to Cheshire Fire Authority’s consultation on its draft Integrated Risk Management Plan 2020-2024, as well as a range of additional information and evidence of its consultation programme. It is important that this document be read in conjunction with the Draft Integrated Risk Management Plan 2020-2024 Consultation Feedback Report, as well as the covering report submitted to the meeting of Cheshire Fire Authority for its meeting on 1 July 2020. These documents can be accessed electronically at www.cheshirefire.gov.uk The list below outlines the information contained within this document. Additional Resources Additional information and evidence is provided, including information on the Authority’s social media and online activity to promote the consultation; copies of the IRMP summary and questionnaire consultation materials, and a list of partner agencies communicated with during the consultation. Public Consultation Responses All free text responses to the online survey are included, as well as individual responses from members of the public. Notes from focus groups and deliberative workshops are also included, as well as third party comments provided by signatories to the electronic petition created by Justin Madders MP, calling for the retention of the second fire engine within Ellesmere Port Fire Station. Staff Consultation Responses All free text responses to the online survey are included. Also included are notes taken capturing feedback from staff visits and conferences during the consultation period. Partner Consultation Responses Individual responses from stakeholders and partner agencies are included. Draft IRMP 2020-24 Consultation Feedback Report: Additional Resources & Consultation Responses 5 Social media activity Social media In addition to the roadshows, the Service utilised its social media channels (shown below) to widen the reach of messages promoting the consultation. The Service’s Facebook page currently has 28,670 people who ‘like’ it and receive updates, while 49,100 people follow the Service’s Twitter feed. Facebook The Service made use of its Facebook account to raise awareness of the consultation and promote the roadshows that were held in each of the locations across Cheshire. The table below lists the date and content of all consultation posts on the Service’s Facebook page Date and content of consultation posts on the Service’s Facebook page. People Likes/Comments/ Date Content of post Clicks Reached Retweets 26 likes 16/12/2019 We've published our draft plans for 2020-2024. You can read 5,668 120 them on our website http://socsi.in/GD0k7. Have your say by 2 comments filling out the short survey. 11 retweets 18 likes We're at Asda in Northwich today from 11am, consulting with 15/01/2020 residents on our draft plans for 2020-2024. If you are in the 5,122 17 1 comments area please come along and say hi and #HaveYourSay - 9 retweets http://socsi.in/MVbUx 9 likes We'll be at Ellesmere Port market tomorrow from 11am, 16/01/2020 consulting with residents on our draft plans for 2020-2024. If 3,555 1 comments 11 you are in the area please come along and say hi and 7 retweets #HaveYourSay http://socsi.in/011CO 16 likes We'll be at Sainsbury's in Wilmslow tomorrow from 11am, 19/01/2020 consulting with residents on our draft plans for 2020-2024. If 4,332 10 0 comments you are in the area please come along and #HaveYourSay. 4 retweets For more information visit http://socsi.in/g8hYG 5 likes We'll be at Birchwood Shopping Centre tomorrow from 11am, 23/01/2020 consulting with residents on our draft plans for 2020-2024. If 2,780 5 0 comments you are in the area please come along and #HaveYourSay. 4 retweets For more information visit http://socsi.in/cSCoA 27/01/2020 We'll be at Runcorn Shopping Centre tomorrow from 11am, 2,670 8 7 likes consulting with residents on our draft plans for 2020-2024. If Draft IRMP 2020-24 Consultation Feedback Report: Additional Resources & Consultation Responses 6 you are in the area please come along and #HaveYourSay. 0 comments For more information visit http://socsi.in/sItLv 3 retweets 7 likes We'll be at Tesco in Congleton today from 11am, consulting 04/02/2020 with residents on our draft plans for 2020-2024. If you are in 2,659 2 0 comments the area please come along and #HaveYourSay. For more 2 retweets information visit http://socsi.in/C0zPt 7 likes 05/02/2020 Have you had your say on our draft plans for 2020-24? 2,204 10 Please share your views by filling in our short survey on our 0 comments website http://socsi.in/TDGmK 0 retweets 8 likes ️ One for your calendars ️ We'll be at ASDA in Ellesmere 24/02/2020 Port on Tuesday 3 March (11am-1pm), consulting with 3,860 4 0 comments residents on our draft plans for 2020-2024. Please come along and #HaveYourSay. For more information visit 2 retweets http://orlo.uk/X7NeN 25 likes Thanks to everyone who came to see us in Ellesmere Port 03/03/2020 today. We spoke to lots of residents about our draft plans for 3,350 2 1 comments 2020-2024. If you didn't get chance to pop in you can still 2 retweets #HaveYourSay by visiting our website http://orlo.uk/M9glQ 8 likes We'll be at Tesco in Chester today from 11am, consulting with 05/03/2020 residents on our draft plans for 2020-2024. If you are in the 2,196 2 0 comments area please come along and #HaveYourSay. For more 1 retweets information visit - http://orlo.uk/DrdiK Paid for advertising Five paid for advertisements were run on Facebook by the joint digital media team. Details of the adverts are below: Cost per Amount Campaign Name Budget Results Reach Impressions Starts Ends result spent 1,728 £0.09 IRMP - March £5.00 Link 79,280 197,160 Per link £157.91 23-Mar-20 23-Apr-20 2020 Daily Clicks click 382 £0.19 IRMP Macclesfield £10.00 Link 14,240 28,538 Per link £73.03 04-Mar-20 11-Mar-20 - March 2020 Daily Clicks click 343 £0.24 IRMP Wilmslow - £10.00 Link 18,120 28,078 Per link £83.06 04-Mar-20 12-Mar-20 March 2020 Daily Clicks click 793 £0.10 IRMP Cheshire £10.00 Link 21,195 35,686 Per link £83.08 04-Mar-20 12-Mar-20 and Ellesmere Port Daily Clicks click Draft IRMP 2020-24 Consultation Feedback Report: Additional Resources & Consultation Responses 7 769 £0.19 £10.00 IRMP - Feb 2020 Link 34,272 64,431 Per link £149.68 11-Feb-20 26-Feb-20 Daily Clicks click Twitter ‘Tweets’ were posted onto the Service’s Twitter page, with each post tagged with a #HaveYourSay hashtag and also containing a link to the consultation page on the Service website. Tweets on the Service’s Twitter page People Date Content of tweet Clicks Retweets Reached 16/12/2019 We've published our draft plans for 2020-2024. You can read them on our website 52,616 58 6 http://socsi.in/rWBOY.